Operations Specialist

SSi People; Princeton (NJ); Remote; USD 70,000 - 100,000; Full time

Job summary

SSI People is seeking an Operations Specialist III to manage end-to-end external engagements in the healthcare sector. This role emphasizes contract execution, tracking, and clear stakeholder communication to keep programs moving smoothly.

You will collaborate with R&D, Compliance, Legal, Procurement, and Finance, ensuring efficient processes, issue resolution, and continuous improvements across IHUB and other systems.

Qualifications

• Bachelor's degree required.
• 4–5 years' HCP/HDP engagement management experience in pharma/biotech.
• Strong clinical/R&D experience and familiarity with clinical terminology.
• Experience supporting engagements such as Investigator meetings, DSMBs, adjudication committees.
• Experience managing the operational side of contracting, not drafting terms.
• Strong coordination, tracking, and stakeholder-management skills.
• Ability to work with multiple reviewer types and cross-functional teams.
• Strong communication skills and ability to explain processes, timelines, and expectations.
• Process-improvement mindset with the ability to identify gaps and drive efficiencies.
• Team-player mentality with adaptability.

Responsibilities

• Manage end-to-end lifecycle of healthcare professional, consultant, and external expert engagements, including contract initiation, execution, amendment, payment support, and closeout.
• Coordinate and track engagement requests to support timely, compliant completion and keep stakeholders informed of status, risks, and next steps.
• Process and maintain contracts, documentation, trackers, status reports, and records within IHUB and other approved tools.
• Partner with R&D, Compliance, Legal, Procurement, and Finance to support efficient execution, issue resolution, and continuous process improvement.

Skills

Engagement management

Cross-functional teamwork

Clinical/R&D knowledge

Stakeholder communication

Process improvement

Education

Bachelor's degree

Tools

IHUB

Contract management systems

Job description

Job Title: Operations Specialist III

Location: Remote

Job Summary: We are recruiting for a high-impact opportunity where precision, coordination, and compliance are essential. This position plays a vital part in managing external healthcare professional and expert engagements, helping ensure contracting, tracking, payment support, and stakeholder communication move forward smoothly and accurately.

Responsibilities

• Manage the end-to-end lifecycle of healthcare professional, consultant, and external expert engagements, including contract initiation, execution, amendment, payment support, and closeout.
• Coordinate and track engagement requests to support timely, compliant completion and keep stakeholders informed of status, risks, and next steps.
• Process and maintain contracts, documentation, trackers, status reports, and records within applicable systems and databases, including IHUB and other approved tools.
• Partner with R&D, Compliance, Legal, Procurement, and Finance to support efficient execution, issue resolution, and continuous process improvement.

Required

• Bachelor's degree required.
• Prior 4 to 5 years of HCP/HDP engagement management experience within pharma/biotech.
• Strong clinical/R&D experience and familiarity with clinical terminology and processes.
• Experience supporting engagements such as:
  • Investigator meetings
  • Data Safety Monitoring Boards (DSMBs)
  • Adjudication committees
  • Other clinical/HCP engagements
• Experience managing the operational side of contracting, rather than drafting or negotiating legal contract terms.
• Strong coordination, tracking, follow-up, and stakeholder-management skills.
• Ability to work with multiple reviewer types and cross-functional teams.
• Strong communication skills and ability to clearly explain processes, timelines, and expectations.
• A process-improvement mindset with the confidence to identify gaps and recommend efficiencies.
• Strong team-player mentality and ability to adapt to different stakeholder personalities.

About SSI People

With over 26 years of industry experience, SSI People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.