Operations Specialist

Opendoor; Phoenix (AZ); On-site; USD 50,000 - 63,000; Full time

Job summary

Opendoor is seeking an Operations Specialist to own critical workflows across the transaction lifecycle, leveraging AI-assisted intake, data extraction, scheduling, and QC. You will manage vendor relationships, complex negotiations, compliance coordination, and quality sign-off on high-impact work.

We’re looking for someone with a technical mindset who moves fast, figures out how to make AI work for them, and doesn’t wait to be told what to do.

Qualifications

• Experience with AI tools and technology to improve workflows.
• Strong project management skills with ability to drive multiple workstreams to deadlines.
• Excellent communication and documentation abilities for external partners.

Responsibilities

• Own end-to-end execution across operational workflows with minimal automation gaps.
• Coordinate with third-party providers to resolve issues and move cases to resolution.
• Validate AI-generated outputs for quality and accuracy before downstream use.
• Manage a high volume of open cases against hard deadlines.
• Cross-train across workflows to cover volume variability.
• Identify process gaps and provide feedback to improve tools and workflows.

Skills

AI tools

Project management

Communication

Negotiation

Documentation

Stakeholder management

Tools

AI tooling stack

Job description

About Opendoor At Opendoor our mission is to tilt the world in favor of homeowners and those who aim to become one. Homeownership matters. It’s how people build wealth, stability, and community. It’s how families put down roots, how neighborhoods strengthen, how the future gets built. We’re building the modern system of homeownership giving people the freedom to buy and sell on their own terms. We’ve built an end-to-end online experience that has already helped thousands of people and we’re just getting started.

About The Role Opendoor is looking for Operations Specialists to own critical workflows that keep our homes moving through the transaction lifecycle. AI handles intake, data extraction, scheduling, and routine QC. Your job is to manage vendor relationships, exception resolution, complex negotiations, compliance coordination, and quality sign-off on work that matters.

We’re looking for someone more technical than a typical operations hire. Someone who moves fast, figures out how to make AI work for them, and doesn’t wait to be told what to do.

What You’ll Do

• Own end-to-end execution across operational workflows; handle exceptions, escalations, and anything that falls outside automated processes
• Work directly with third-party providers, vendors, and community or regulatory bodies to resolve issues and move cases to resolution
• Validate AI-generated outputs; take ownership of quality, accuracy, and effectiveness before downstream impact
• Manage a high volume of open cases simultaneously against hard deadlines
• Cross-train across workflows to cover volume variability
• Identify process gaps and give feedback on where tools or workflows need to improve

What You’ll Bring

• Comfort working with AI tools and a genuine interest in using technology to work faster and smarter; you don’t wait for systems to do your job, you figure out how to make them work for you
• Strong project management instincts with the ability to drive multiple workstreams to hard deadlines
• Persistence and follow-through when working with unresponsive third parties
• High accountability and urgency around deadlines with direct customer impact
• Strong communication skills: you’ll manage external relationships, negotiate, elevate issues, and resolve disputes by phone and in writing
• Attention to detail and strong documentation habits across a large portfolio
• Comfortable working in a high-ambiguity environment where you’re helping build the playbook
• Background in operations, case management, project coordination, property management, real estate, insurance, mortgage/escrow, or similar is a plus
• Opendoor is actively consolidating its internal tooling stack; comfort with new systems and change is essential

The Pay Range For This Role Is50,400 – 63,000 USD per year(US Zone 3)