Operations Specialist

American Water Co.; New Castle (PA); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a leading utility company dedicated to providing safe and reliable water services. As an Operations Specialist, you'll play a vital role in supporting daily operations and ensuring compliance with regulatory standards. This position offers a chance to develop your skills in a supportive environment while contributing to the community's well-being. With a commitment to diversity and sustainability, this opportunity is perfect for those looking to grow in a meaningful career. Be part of a team that values your contributions and fosters innovation.

Benefits

Health Benefits

Career Development Opportunities

Diversity and Inclusion Programs

Qualifications

• 5 years of work experience, including 3 years in accounting or payroll.
• High school diploma with coursework in business or finance required.

Responsibilities

• Provide administrative support and maintain inventory control.
• Analyze reports and prepare variances related to departmental processes.

Skills

Microsoft Office Suite

Accounting

Payroll Processing

Analytical Skills

Communication Skills

Education

High School Diploma

Associates Degree in Business

Tools

JD Edwards

AutoCAD

Job description

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Company: American Water Works Company Inc

Requisition ID: 108170

Share Our Purpose. Be Yourself. Feel Valued.

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different . We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.

About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.

American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18thon Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense Excellence Award, among additional state, local and national recognitions.

For more information,visitamwater.com and joinAmerican Water onLinkedIn ,Facebook ,Twitter andInstagram .

The Operations Specialist provides a combination of administrative, analytical and/or technical support pertaining to routine day-to-day operations for a department or functional area. Southeast Region - this role may include assisting with field work including pick-up and delivery tasks, checking leaks and repairs made by contractors and completing related paperwork and/or handling Public Utility complaints. Acts as on-call supervisor and relief supervisor.

Key Accountabilities

Uses and maintains relational databases and other reporting tools to compile, calculate, track, report and clean-up data pertaining to various reoccurring processes which may include, but are not limited to, water plant operations, capital programs, field projects, work orders, regulatory compliance and employee records. (25%)

Analyzes and evaluates reports and/or prepare variances related to specific department work processes which may include but are not limited to: business systems, regulatory requirements, budgets, capital expenditures, work orders, departmental and/or organizational performance, etc. (25%)

Completes various payroll and accounting tasks such as processing payroll, entering payroll data into system database, running reports, tracking overtime, verifying accuracy of figures and computations, balancing and reconciling accounts and researching and responding to discrepancies. (20%)

Performs activities to monitor and maintain inventory control; evaluates inventory levels and reorders as necessary.

May perform receiving, stocking, distributing, and packing in addition to inventory control.

Maintains inventory records and prepares reports

May work with vendors to resolve routine supply and distribution discrepancies. (10%)

Key Accountabilities Cont'd

• Provides general administrative and clerical support for day-to-day managerial and departmental needs and special projects which may include but are not limited to: composing routine letters, obtaining permits, preparing and distributing meeting minutes, handling travel arrangements, p-card/ workbasket processing, document preparation, etc. (10%)
• Serves as a first level resource for various departmental or functional issues which may be related to customer service, customer billing, water supply, regulatory issues, etc
• Answers routine questions and assists in recognizing and troubleshooting larger problems. (10%)

Knowledge/Skills

• Thorough knowledge of standard business practices and principles, including basic accounting and budgeting.
• In-depth knowledge of Microsoft office suite applications including MSWord, Excel, Access and PowerPoint and email management systems (Lotus Notes/MS Outlook)
• Knowledge of specific payroll systems, i.e. JD Edwards, preferred.
• Knowledge of water or utility industry preferred.
• Knowledge of AutoCAD, Orcom, a plus Skills:
• Demonstrated organization and administrative skill.
• Demonstrated communication skills, both verbal and written.
• Demonstrated ability to manage and prioritize tasks.
• Demonstrated interpersonal skills.

Experience/Education

• High school diploma with post high school coursework in secretarial science, business, finance or accounting required; associates level degree in business, finance, accounting or engineering preferred.
• 5 years overall work experience with at least 3 years experience in accounting, payroll or administrative support work.
• Must be able to pass a motor vehicle background check and maintain a valid driver's license throughout the duration of employment.

Standard office environment.

Other

The percentage of time spent performing the key accountabilities of the job may vary based on the manager, departmental or functional unit needs.

• Southeast Region - this role may include assisting with field work including pick-up and delivery tasks, checking leaks and repairs made by contractors and completing related paperwork and/or handling Public Utility complaints.
• Western Region - this role may include fleet management, vehicle repairs and facility maintenance.

Competencies (from the Water Division Competency Dictionary):

• Analysis and Problem Solving - Analyzes and resolves business issues through the application of critical reasoning skills and general business experience.
• Sharing Knowledge & Expertise - Drives business performance by developing and contributing specific technical or professional knowledge, skills and experience. Demonstrates a professional attitude.
• Teamworking - Is committed to working collaboratively to achieve business goals, building cohesiveness and identity with a work group, and valuing individual perspectives and contributions.

Champions safety

Customer obsessed

Cultivates innovation

Nimble learning

Drives Results

Join American Water... We Keep Life Flowing

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they arean individual with a disability, protected veteran or other status protected by federal, state, and local laws.