Operations Specialist

Mettle Ops; Madison Heights (MI); Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Mettle Ops, a woman-owned business focused on defense program management, is seeking an Operations Specialist to support the COO and collaborate across Program Management, Engineering, Manufacturing, Purchasing, and Quality. The role develops leadership, strategic planning, and organizational management skills while ensuring alignment with company objectives.

The position is primarily onsite at our Michigan facilities, with emphasis on building standardized procedures, tracking progress, and

Formación

• Bachelor's degree preferred in Business Administration, Operations Management, Project Management, or related field.
• Basic Skill Requirements: documented in resume and proven by degree.
• Ability to manage multiple priorities and work across departments.
• Strong organizational, communication, and documentation skills.
• Knowledge of purchasing, quality, training, and operational procedures.

Responsabilidades

• Monitor program schedules, milestones, and deliverables with cross-functional teams.
• Coordinate with department managers to track priorities and progress toward goals.
• Track training, procedural compliance, and quality initiatives.
• Prepare operational reports and recommendations for management.
• Support improvements to operational processes and organizational planning.

Conocimientos

Organizational skills

Communication skills

Project coordination

Cross-functional collaboration

Educación

Bachelor's degree in Business Administration, Operations Management, or Project Management

Herramientas

Microsoft Office

Microsoft Teams

ERP systems

Project management software

Descripción del empleo

About the Organization Mettle Ops is a woman-owned business experienced in defense program management, federal acquisitions, business development, engineering, analysis, reporting, and risk management with the mission of helping soldiers survive on the battlefield. Through transparency and grit, Mettle Ops delivers multidisciplinary, comprehensive Department of Defense engineering solutions to government and industry partners on a national scale with a mission to build business based on a philosophy of hard work and dedication. Mettle Ops believes they have a high obligation to the warfighter, their home state of Michigan, their customers, their employees, their faith, and their place on this earth. Mettle Ops is inspired by courage and tenacity and so-named Mettle Ops.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Purpose

The Operations Specialist supports the Chief Operating Officer in coordinating organizational activities, implementing operational initiatives, and ensuring effective communication and collaboration between departments. This position works closely with Program Management, Engineering, Manufacturing, Purchasing, Quality, and other departments to monitor progress, support established processes, identify operational challenges, and help ensure company objectives are achieved.

The position is intended to develop a comprehensive understanding of company operations while building the leadership, strategic planning, and organizational management skills necessary for increased responsibilities.

Tasks

Program Management and Execution

• Work closely with Program Managers and support staff to monitor schedules, milestones, deliverables, and action items.
• Assist in identifying program risks, resource constraints, and obstacles affecting execution.
• Facilitate communication between Program Management, Engineering, Manufacturing, Purchasing, Quality, and supporting departments.
• Help ensure program teams follow established procedures, documentation requirements, and approval processes.
• Track outstanding actions and coordinate follow-through with responsible personnel.
• Support improvements to program management practices and reporting.

Operational Coordination and Process Improvement

• Support operational projects and special initiatives assigned by the COO.
• Coordinate with department managers to track priorities, deadlines, and progress toward company objectives.
• Identify inefficiencies, communication gaps, and opportunities for process improvement.
• Assist in implementing and maintaining standardized operational procedures.
• Monitor adherence to company policies and established workflows.
• Prepare progress updates, reports, and recommendations for management.
• Support cross-functional meetings and track assigned action items.

Training and Employee Development

• Work with department leadership and Human Resources to identify employee training needs.
• Track required job-specific, procedural, safety, and compliance training.
• Assist with coordinating training schedules, documentation, and completion.
• Identify training gaps and communicate concerns to appropriate managers.
• Support standardized onboarding and departmental training processes.

Quality and Compliance

• Collaborate with Quality and departmental leadership to support consistent quality standards.
• Monitor adherence to documented procedures, customer requirements, and applicable company standards.
• Assist in identifying quality concerns, process deviations, and recurring issues.
• Track corrective action items and coordinate follow-through with responsible departments.
• Support accurate documentation, process consistency, and continuous improvement.

Purchasing and Resource Management

• Coordinate with Purchasing, Program Management, and Operations to monitor material, equipment, and service requirements.
• Track purchasing priorities, lead times, and potential supply chain delays.
• Assist in ensuring purchasing activities follow established approval processes and procedures.
• Support equipment acquisitions, machinery purchases, facility improvements, and other operational projects.
• Coordinate with vendors and internal departments to resolve purchasing-related concerns.
• Identify opportunities to improve purchasing efficiency and resource utilization.

Management and Strategic Support

• Provide the COO with updates regarding project progress, departmental coordination, and operational concerns.
• Assist with implementing company initiatives and monitoring progress toward organizational goals.
• Support organizational planning, workforce coordination, and departmental performance improvements.
• Participate in management meetings and coordinate assigned follow-up actions.
• Develop familiarity with company operations, leadership practices, and strategic objectives.
• Perform additional operational responsibilities and special projects as assigned.

Position Requirements

Education

Bachelor's degree in Business Administration, Operations Management, Project Management, or a related field preferred. Equivalent professional experience may be considered. Experience in defense contracting, manufacturing, or program management is preferred.

Skill Requirements

Basic Skill Requirements: documented in employee’s resume, proven by their acquisition of a college degree

• Strong organizational, communication, and project coordination skills.
• Ability to manage multiple priorities and work across departments.
• Understanding of business operations, program management, and process improvement.
• Strong analytical, problem-solving, and documentation skills.
• Ability to track projects, identify concerns, and communicate progress.
• Familiarity with purchasing, quality, training, and operational procedures.
• Ability to build productive relationships and promote accountability.
• Willingness to learn, take initiative, and develop leadership capabilities.

Education

Bachelor's degree in Business Administration, Operations Management, Project Management, or a related field preferred. Equivalent professional experience may be considered. Experience in defense contracting, manufacturing, or program management is preferred.

Skill Requirements

Basic Skill Requirements: documented in employee’s resume, proven by their acquisition of a college degree

• Strong organizational, communication, and project coordination skills.
• Ability to manage multiple priorities and work across departments.
• Understanding of business operations, program management, and process improvement.
• Strong analytical, problem-solving, and documentation skills.
• Ability to track projects, identify concerns, and communicate progress.
• Familiarity with purchasing, quality, training, and operational procedures.
• Ability to build productive relationships and promote accountability.
• Willingness to learn, take initiative, and develop leadership capabilities.

Knowledge

Knowledge: gained through college education proven by their diploma, learned through applicable company trainings proven with training completion certificates

Additional knowledge includes operational processes, program coordination, defense contracting practices, purchasing, quality systems, employee training, and organizational performance.

Social

Develop effective working relationships with management, employees, vendors, customers, and external partners. Communicate professionally, encourage collaboration, and demonstrate discretion when handling sensitive information.

Complex Problem Solving

Identify operational challenges, gather relevant information, evaluate potential solutions, and work with appropriate departments to resolve issues. Escalate significant concerns and recommend improvements to management.

Technical

Understand the relationship between program requirements, engineering, manufacturing, purchasing, quality, and contract deliverables. Utilize project tracking, reporting, and documentation tools to support operational execution.

Systems

Review departmental workflows and identify opportunities to improve communication, documentation, efficiency, and consistency. Assist with implementing and maintaining standardized company processes.

Resource Management

Support coordination of personnel, materials, equipment, vendors, budgets, and operational resources. Identify resource constraints and communicate needs to appropriate management personnel.

Work Context

Body Positioning: Primarily office-based, with regular movement throughout operational, manufacturing, and engineering environments.

Communication: Frequent interaction with the COO, department managers, Program Managers, employees, and external partners.

Conflictual Contact: May assist with resolving competing priorities, procedural concerns, resource constraints, and operational challenges.

Environmental Conditions: Professional office, manufacturing, engineering, and industrial environments. Appropriate safety procedures must be followed.

Impact of Decisions: Work directly supports program performance, purchasing efficiency, quality, employee development, and organizational effectiveness.

Routine versus Challenging Work: Combination of recurring operational coordination and varied projects requiring problem-solving, adaptability, and independent initiative.

Pace and Scheduling: Must manage multiple deadlines, changing priorities, and operational requirements.

Responsibility for Others: Coordinates activities and tracks accountability across departments without necessarily having direct supervisory authority.

Role Relationships

Works directly with the COO and collaborates with Program Management, Engineering, Manufacturing, Operations, Purchasing, Quality, Human Resources, Finance, Contracts, and executive leadership.

Work Setting

Primarily onsite at Mettle Ops facilities, with occasional travel to company locations, customer sites, vendor facilities, and project locations as required.

Activities

• Monitoring program schedules, milestones, and deliverables.
• Coordinating cross-functional projects and departmental priorities.
• Tracking employee training and procedural compliance.
• Supporting quality improvement and corrective actions.
• Monitoring purchasing activities and resource requirements.
• Preparing operational reports and progress updates.
• Identifying process improvements and tracking implementation.
• Supporting company initiatives and organizational planning.

Tools and Technology

Standard office equipment, project management resources, operational planning tools, and process documentation.

Tools

Standard office equipment, project management resources, operational planning tools, and process documentation.

Technology

Microsoft Office, Microsoft Teams, ERP systems, project management software, training management platforms, quality management systems, purchasing systems, and other company operational technologies.

Full-Time/Part-Time Full-Time

This position is currently accepting applications.