Front Desk Associate

Mettle Ops; Madison Heights (MI); Presencial; USD 45.000 - 50.000; Jornada completa

Descripción de la vacante

Mettle Ops is seeking a Receptionist to provide first contact for external visitors and support office operations in a professional, organized manner. You will greet guests, handle calls, manage scheduling, and ensure a secure, efficient front desk environment.

The role emphasizes confidentiality, multitasking, and strong coordination with team members across four buildings. Prior administrative experience is beneficial, with a focus on accuracy and reliability.

Formación

• High school diploma or GED required; associate degree preferred.
• Strong organizational skills and attention to detail.
• Ability to maintain confidentiality and handle sensitive information.
• Excellent communication and customer service abilities.

Responsabilidades

• Greet visitors and direct them to appropriate staff.
• Answer phones and route calls to the right person.
• Maintain visitor logs and issue badges per security protocols.
• Schedule meetings and manage staff calendars.

Conocimientos

Organizational skills

Attention to detail

Confidentiality

Communication

Educación

High School Diploma

Associate's Degree

Herramientas

Microsoft Outlook

Microsoft Office

QuickBooks

Salesforce

Access

Descripción del empleo

About the Organization Mettle Ops is a woman-owned business experienced in defense program management, federal acquisitions, business development, engineering, analysis, reporting, and risk management with the mission of helping soldiers survive on the battlefield. Through transparency and grit, Mettle Ops delivers multidisciplinary, comprehensive Department of Defense engineering solutions to government and industry partners on a national scale with a mission to build business based on a philosophy of hard work and dedication. Mettle Ops believes they have a high obligation to the warfighter, their home state of Michigan, their customers, their employees, their faith, and their place on this earth. Mettle Ops is inspired by courage and tenacity and so-named Mettle Ops.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Purpose

Provide first point of contact for external visitors. The position requires exceptional organizational skills, attention to detail, ability to maintain confidentiality, and flexibility to transition between various responsibilities throughout the workday.

Tasks

Reception:

• Serve as the first point of contact for the office, creating a positive and professional impression

• Answer telephones and direct calls to appropriate individuals

• Greet visitors, sign them in, and notify staff of their arrival

• Maintain visitor log and issue visitor badges according to security protocols

• Monitor office entrance and maintain security awareness

• Handle incoming and outgoing mail and deliveries

• Maintain a clean, organized, and professional reception area for four buildings

Hospitality:

• Arrange and set up food/beverages for team meetings and events

• Assist with conference room scheduling, preparation, and clean up

• Manage MO touring events, giving tours if necessary

General Administrative Support:

• Order and dispense office supplies, tracking inventory levels

• Draft correspondence and respond to routine inquiries

• Schedule appointments and meetings for staff

• Scan copies of correspondence or other printed material

• Operate office equipment and arrange for repairs when equipment malfunctions

• Maintain supply inventory and handle ordering

• Reconcile office supply credit card transactions

• Locate and attach appropriate files to incoming correspondence requiring replies

• Complete forms in accordance with company procedures

• Run errands as needed

Work Context

Body Positioning

• Spend Time Making Repetitive Motions

• Spend Time Sitting

• Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls

Communication

• Contact With Others

• Electronic Mail

• Face-to-Face Discussions

• Letters and Memos

• Telephone

Environmental Conditions

• Sounds, Noise Levels Are Distracting or Uncomfortable

Impact of Decisions

• Frequency of Decision Making

• Impact of Decisions on Co-workers or Company Results

Routine versus Challenging Work

• Importance of Being Exact or Accurate

• Importance of Repeating Same Tasks

• Structured versus Unstructured Work

Pace and Scheduling

• Time Pressure

Work Setting

• Indoors, Environmentally Controlled

• Physical Proximity

Activities

Interacting With Computers

• Use accounting or bookkeeping software

• Use computers to enter, access or retrieve data

• Use desktop publishing software

• Use spreadsheet software

• Use word processing or desktop publishing software

Getting Information

• Assist with business or managerial research

Performing Administrative Activities

• Fill out business or government forms

• Maintain administrative services procedures manual

• Maintain appointment calendar

• Maintain inventory of office forms

• Maintain records, reports, or files

• Prepare billing statements

• Type letters or correspondence

• Process invoices

• Route multi-line telephone calls

Communicating with Supervisors, Peers, or Subordinates

• Establishing and Maintaining Interpersonal Relationships

• Organizing, Planning, and Prioritizing Work

Documenting/Recording Information

• Document provision of administrative services

• Enter time sheet information

• Maintain telephone logs

• Perform typing or data entry

• Take meeting notes

• Take messages

• Transcribe spoken or written information

Processing Information

• Compile data for financial reports

• Compile itinerary of planned meetings or activities

Performing for or Working Directly with the Public

• Greet customers, guests, visitors, or passengers

Communicating with Persons Outside Organization

• Answer calls using switchboard

• Write business correspondence

Updating and Using Relevant Knowledge

• Use oral or written communication techniques

Scheduling Work and Activities

• Schedule meetings or appointments

• Schedule or contract meeting facilities

Monitor Processes, Materials, or Surroundings

• Monitor office supplies and equipment

Tools and Technology

Tools

• Calculators

• Desktop computers

• Photocopiers

• Scanners

• Multi-line phone systems

Technology

• Accounting software (Intuit QuickBooks)

• Database user interface and query software (Microsoft Access, Salesforce)

• Electronic mail software (Microsoft Outlook)

• Graphics or photo imaging software (Adobe Photoshop, Canva)

• Microsoft Office Suite (Word, Excel, PowerPoint)

• Video conferencing platforms

Position Requirements

Education

High School Diploma (or GED or High School equivalence Certificate)

Associate's Degree (or other 2-year degree) preferred

Some College Courses

Clerical- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

English Language- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Customer and Personal Service- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Computers and Electronics- Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Administration and Management- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Social Skills

• Coordination- Adjusting actions in relation to others' actions.

• Service Orientation- Actively looking for ways to help people.

• Social Perceptiveness- Being aware of others' reactions and understanding why they react as they do.

Complex Problem Solving Skills

• Complex Problem Solving- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Technical Skills

• Equipment Maintenance- Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.

• Equipment Selection- Determining the kind of tools and equipment needed to do a job.

• Operation and Control- Controlling operations of equipment or systems.

• Operation Monitoring- Watching gauges, dials, or other indicators to make sure a machine is working properly.

• Troubleshooting- Determining causes of operating errors and deciding what to do about it.

Systems Skills

• Judgment and Decision Making- Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Resource Management Skills

• Management of Material Resources- Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

• Time Management- Managing one's own time and the time of others.

• Active Learning- Understanding the implications of new information for both current and future problem-solving and decision-making.

• Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Learning Strategies- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

• Mathematics- Using mathematics to solve problems.

• Monitoring- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

• Reading Comprehension- Understanding written sentences and paragraphs in work-related documents.

• Speaking- Talking to others to convey information effectively.

• Writing- Communicating effectively in writing as appropriate for the needs of the audience.

Full-Time/Part-Time Full-Time

Salary 45,000-50,000

This position is currently accepting applications.