Operations Specialist

Cary Oil; Cary (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

Cary Oil is seeking an Operations Specialist to coordinate procurement, pricing, and delivery of fuel products to business and industrial customers. You will partner with carriers, internal teams, and customers to ensure orders are fulfilled accurately and on time.

The role emphasizes strong communication, problem-solving, and time-management skills, with a focus on building lasting customer relationships and supporting business growth.

Qualifications

• High school diploma or GED required.
• 1 year of experience in a petroleum support, wholesale fuels, or related environment preferred.
• Experience with carriers, order fulfillment, and pricing is helpful.
• Proficiency in MS Office and basic internet applications.

Responsibilities

• Handle order fulfillment and carrier coordination for fuel products.
• Quote pricing, terms, and delivery times to customers.
• Communicate confirmed orders to carriers and resolve disputes.
• Develop and maintain customer relationships; support sales activities.

Skills

Customer service

Communication

Time management

Problem solving

Multi-tasking

Education

GED or High School Diploma

Tools

Microsoft Office

Order management software

Job description

At Cary Oil, our mission is to connect customers with everything they need to thrive in the fuel and convenience retail business – enabling them to profitably grow, reach their potential, and strengthen the communities they serve. We believe that the way we work, the way we treat people, and the success we enable can transform lives—both for our customers and our team members. When our people grow, our business and our customers grow too.

We are deeply committed to fostering growth, opportunity, and long-term success—not only for our customers, but for our employees. The Operations Specialist plays a key role in Cary Oil’s fuel operations, coordinating the procurement, pricing, and delivery of fuel and fuel products to business and industrial customers. This position partners with carriers, internal teams, and customers to ensure orders are fulfilled accurately, priced competitively, and delivered on time, while building strong, lasting customer relationships that support business growth.

Order Processing & Carrier Coordination

Manages order fulfillment and carrier communication

• Receives customer orders for fuel and fuel products by telephone or email and coordinates procurement and delivery to business and industrial locations
• Quotes pricing, terms, and delivery times to existing customers for delivery of product to their locations
• Communicates confirmed orders to carriers for shipment
• Determines the appropriate carrier for order fulfillment based on knowledge of carrier rates, availability, reliability, and dependability
• Resolves service and rate disputes between carriers and the company, or between carriers and company customers
• Investigates and resolves customer problems with deliveries

Customer & Business Development

Builds relationships and grows the customer base

• Overcomes technical and business objections of prospective customers
• Builds and maintains customer relationships
• Works with outside sales staff to keep account activities and literature up to date

Requirements

Education

• High school diploma or general education degree (GED) required; equivalent work experience may be considered.

Experience

• Minimum 1 year of experience in a petroleum support, wholesale fuels, or marketing environment preferred
• Experience working with carriers, order fulfillment, and customer-facing pricing helpful

Knowledge, Skills, and Abilities

• Proficiency in Microsoft Office (Excel, Word, Outlook) and general internet applications
• Mathematical and reading skills sufficient to calculate figures and interpret invoices and related documents
• Strong verbal and written communication skills, with strong telephone etiquette
• Strong customer service, organizational, and time-management skills
• Strong attention to detail and problem-solving skills
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Ability to learn and effectively utilize in-house software programs