Operations Specialist

JOHNLEONARD; Boston (MA); On-site; USD 65,000 - 85,000; Full time

Job summary

JOHNLEONARD, a Boston law firm, seeks an Operations Specialist for its Trust Operations team. The role targets experienced investment operations professionals with client billing, account administration, reconciliations, asset transfers, and custodial platforms expertise.

Required are 3+ years in trust/wealth/investment operations. Applicants must be authorized to work in the United States without sponsorship. The firm values accuracy, organization, and proactive issue resolution.

Qualifications

• 3+ years of progressive experience in Trust Operations, Wealth Operations, Investment Operations, or a related field
• Excellent written and verbal communication skills
• Strong organizational and time management skills, with the ability to prioritize multiple tasks and deadlines
• High level of attention to detail and accuracy
• Ability to adapt quickly and learn new systems and operational processes
• Demonstrated problem-solving, sound judgment, and innovative thinking
• Experience with Addepar preferred
• Familiarity with SEI Trust, Fidelity Wealthscape, and Charles Schwab platforms is a plus
• Experience with Practifi or Salesforce CRM is a plus

Responsibilities

• Maintain and update client and account data across Addepar and custodial platforms
• Establish, maintain, and reconcile client billing configurations, including fee schedules, billing frequencies, household aggregation, asset exclusions, discounts, billing start dates, and other fee-related parameters
• Provide daily wealth operations support, including cash movements, asset transfers, account openings, account maintenance, and account closings
• Process and monitor incoming and outgoing securities transfers, including ACAT and DTC transfers
• Coordinate with custodians, counterparties, Trust Advisors, Portfolio Managers, and internal stakeholders to facilitate asset transfers and resolve transaction exceptions
• Review and validate transfer documentation for completeness, accuracy, and compliance with firm policies, regulatory requirements, and custodian standards
• Track asset transfer requests from initiation through completion, proactively communicating status updates and escalating issues
• Perform daily cash reconciliations, review custodian exception reports, research discrepancies, and resolve outstanding items
• Identify opportunities to improve operational processes, workflows, controls, and system utilization
• Maintain current knowledge of wealth management and trust operations trends

Skills

Trust Operations

Wealth Operations

Investment Operations

Written communication

Verbal communication

Organizational skills

Time management

Attention to detail

Problem-solving

Addepar

SEI Trust

Fidelity Wealthscape

Charles Schwab

Practifi or Salesforce CRM

Job description

Salary Range: $65K-$85K | Bonus eligible

Schedule: Full-time, 35 hours/week | Monday-Friday

Required: 3+ years of progressive experience in Trust Operations, Wealth Operations, or Investment Operations

Applicants must be authorized to work in the United States without sponsorship. This position is not eligible for employer-sponsored work authorization now or in the future.

About the Opportunity

A well-established Boston law firm is seeking a detail-oriented and highly organized Operations Specialist to join its Trust Operations team. This role is ideal for an experienced investment operations professional with expertise in client billing, account administration, reconciliations, asset transfers, and custodial platforms.

Qualifications & Skills

• 3+ years of progressive experience in Trust Operations, Wealth Operations, Investment Operations, or a related field
• Excellent written and verbal communication skills
• Strong organizational and time management skills, with the ability to prioritize multiple tasks and deadlines
• High level of attention to detail and accuracy
• Ability to adapt quickly and learn new systems and operational processes
• Demonstrated problem-solving, sound judgment, and innovative thinking
• Experience with Addepar preferred
• Familiarity with SEI Trust, Fidelity Wealthscape, and Charles Schwab platforms is a plus
• Experience with Practifi or Salesforce CRM is a plus

Key Job Functions

• Maintain and update client and account data across Addepar and custodial platforms
• Establish, maintain, and reconcile client billing configurations, including fee schedules, billing frequencies, household aggregation, asset exclusions, discounts, billing start dates, and other fee-related parameters
• Provide daily wealth operations support, including cash movements, asset transfers, account openings, account maintenance, and account closings
• Process and monitor incoming and outgoing securities transfers, including ACAT and DTC transfers, ensuring accurate and timely completion
• Coordinate with custodians, counterparties, Trust Advisors, Portfolio Managers, and internal stakeholders to facilitate asset transfers and resolve transaction exceptions
• Review and validate transfer documentation for completeness, accuracy, and compliance with firm policies, regulatory requirements, and custodian standards
• Track asset transfer requests from initiation through completion, proactively communicating status updates and escalating issues that could affect client service or operational deadlines
• Perform daily cash reconciliations, review custodian exception reports, research discrepancies, and resolve outstanding items within established service-level expectations
• Identify opportunities to improve operational processes, workflows, controls, and system utilization to increase efficiency, accuracy, and scalability
• Maintain current knowledge of wealth management and trust operations trends and developments affecting the function

Founded in 1969, JOHNLEONARD, a woman-owned business, is the premier staffing choice in Boston and beyond. We provide Temporary/Contract, Direct Hire, Temp-to-Hire, and Payroll services as part of our comprehensive service offerings. JOHNLEONARD is an equal opportunity employer committed to representation, belonging, and accessibility in the workplace. All applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.