Operations Specialist

Better Talent; Big Sky (MT); Sur place; USD 31 000 - 44 000; Plein temps

Avantages offerts par ce poste

Health, Dental and Vision insurance

Paid time off (PTO)

Retirement benefits

Wellness programs

On-site perks (recreation, food &咖

Competitive compensation

Résumé du poste

Natural Retreats is seeking a dependable Operations Specialist to join the on-site team in Big Sky, MT for a full-time role. You will ensure guest and owner satisfaction from arrival to departure while keeping properties ready and aligned with brand standards.

Responsibilities include handling guest communications, resolving issues, coordinating maintenance, and performing inspections. A proactive, organized professional with attention to detail thrives in this role within a collaborative

Qualifications

• Excellent organizational skills and ability to record and catalogue documents.
• Excellent communication skills, both oral and written.
• Ability to work independently and as part of a team.
• Strong problem-solving and proactive approach to duties.
• Able to manage time effectively in a fast-paced environment.

Responsabilités

• Serve as brand ambassador for NR locations and services.
• Provide outstanding guest and owner service from arrival to departure.
• Resolve guest complaints and coordinate with relevant teams to elevate experience.
• Develop knowledge of local destination to effectively inform guests and colleagues.
• Ensure properties are guest-ready and maintained to brand standards.
• Assist with maintenance tasks and coordinate work orders for vendors.
• Communicate openly and timely with all departments and central teams.
• Conduct property inspections and ensure accurate owner charges and statements.

Connaissances

Organizational skills

Communication

Independent work

Problem solving

Time management

Outils

Microsoft Office Suite

Description du poste

Our national luxury vacation rental management company has professional openings across the country. The Natural Retreats collection of brands, including 360 Blue , and Callista Vacations , serves guests in some of America’s most beautiful destinations—from Palm Springs, CA, to Florida’s Emerald Coast.
We foster a collaborative, fun work environment and offer an excellent benefits package.

Position Summary

Natural Retreats is seeking a dependable, hands-on Operations Specialist to join its on-site team in Big Sky, MT, in a full-time role. The Operations Specialist ensures that every guest and owner receives outstanding customer service from arrival to departure, keeping properties guest-ready and running smoothly with steady, practical, detail-oriented work. The role calls for personal accountability, collaboration, adaptability, sound decision-making, and a commitment to results, along with the ability to build positive relationships, communicate effectively, respond constructively to challenges, and deliver high‑quality work that supports team and organizational success.

What You’ll Do

Essential Functions

To be a brand ambassador, promoting all NR locations and services to guests/colleagues alike

Ensure that all guests and owners receive amazing customer service in all aspects of their stay from arrival through to their departure

Resolve guest complaints, concerns, etc. to improve the guest experience and elevate any necessary concerns to the respective party

Gain and maintain a strong working knowledge of the destination and be able to effectively communicate this to guests and other departments within Natural Retreats

Ensure all properties are ready, prepped, correctly setup, and staged according to Natural Retreats brand standards in a timely manner prior to every guest and owner arrival

Deliver branded amenities to homes prior to guest stays

Perform complete inspections following guest departures to ensure no damage to property has occurred and work with Guest Experience team and the GM/PM to rectify any issues encountered

Perform weekly Home Inspections as per OMAs

Ensure all NR brand standards are met in terms of safety, cleanliness, and sanitation

Responsible for detailed knowledge of property inventory, location, amenities etc.

Ensure all homes are guest ready and be responsible for processing work orders for maintenance and housekeeping issues and follow through that all work orders are completed

Work with the General Manager/PMs to oversee owner and guest services and fulfill owner and guest requests

Assist with all aspects of maintenance including but not limited to:

Reset Wi‑Fi routers and modems

Reset and program cable and satellite TV receivers

Read and interpret equipment manuals and work orders to perform required maintenance and service

Diagnose problems. Replace or repair parts, test, and make adjustments

Participate in snow and ice removal around the managed properties and around the office as needed

Facilitate work orders as assigned

Create work orders for maintenance team and/or vendors

Provide open, honest, and timely communication to all departments and central teams

Conduct property inspections within a timeline outlined by the GM/PM and as outlined in our management agreements

Work with GM/PM to ensure all owner charges are entered timely and accurately and posted to monthly owner statements

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the Team Member for this job.

Required Qualifications

Valid driver's license

Proficiency in Microsoft Office Suite

Excellent organizational skills with the ability to effectively record and catalogue documents on work performed

Ability to pass pre‑employment testing which may include drug testing and/or background screening

Excellent communication skills, both oral and written

Ability to work independently and as a team

Ability to effectively prioritize and take a proactive and flexible approach to both job duties and problem‑solving

Basic knowledge of audio/visual, electrical, plumbing, mechanics, and appliance repair

Highly self‑motivated and autonomous with a keen attention to detail

Ability to manage time effectively and meet deadlines in a fast‑paced environment

Ability to be flexible with hours of work varying, especially during peak season

Ability to lift 25 lbs.

Preferred Qualifications

Previous experience in a similar role

Experience in the hospitality industry

Basic troubleshooting knowledge of internet routers

Compensation, Benefits & More

Compensation: $27 per hour

Paid time off such as PTO, sick days, and vacation days

Health, Dental and Vision insurance

Life insurance

Retirement benefits or accounts

Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs

Long term and Short term disability insurance

Wellness programs

Workplace perks such as recreation activities, food and coffee

Schedule: This is a full‑time position. This position will be expected to work 9:00 AM - 5:30 PM. After training, the team member will be expected to participate in some evening and on‑call hours shifts. Weekends will generally be busy with guest arrivals and departures and are considered working days. We encourage all team members to take two (2) days off per week where possible, knowing that guests can arrive at unpredictable times. Exact daily schedules may vary from season to season and differ from in‑season to off‑season.