Operations Shift Supervisor

AeroSafe Global; Indianapolis (IN); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Life and AD&D insurance

Voluntary benefits

Critical Illness Insurance

Hospital Indemnity Insurance

Flexible Spending Accounts (FSA)

Health Savings Account (HSA)

Paid Time Off (PTO)

10 Paid Holidays annually

Job summary

AeroSafe Global in Indianapolis, IN, seeks an Operations Supervisor to lead daily production and refurbishment workflows, ensuring quality and on-time delivery. You will oversee personnel, optimize labor and resources, and drive safety and continuous improvement across the operation.

The role emphasizes hands-on leadership, coaching, and cross-functional collaboration to resolve challenges, improve productivity, and deliver exceptional customer service.

Qualifications

• Must have strong leadership and communication skills.
• Experience in manufacturing or warehouse operations is required.
• Proven ability to manage schedules and resources effectively.
• Knowledge of ERP/WMS systems and quality standards is preferred.

Responsibilities

• Plan, coordinate, and supervise daily production operations to meet targets.
• Monitor schedules and communicate potential delays to stakeholders.
• Ensure refurbished products meet quality standards and specs.
• Lead, coach, and develop team members to achieve objectives.
• Maintain OSHA compliance and SOP adherence across operations.
• Optimize labor, equipment, and material allocation for workflow.
• Track performance metrics and drive continuous improvement.
• Support recruitment, onboarding, and training activities.

Skills

Leadership

Communication

Problem-solving

Team development

Production scheduling

Inventory control

Cross-functional collaboration

Safety compliance

Data analysis

Education

High school diploma or equivalent

Associate's/Bachelor's in Operations/Manufacturing/Business

Tools

ERP systems

Production/WMS software

Microsoft Excel

MS Office

Job description

At AeroSafe Global, we are reframing the last mile as the first moment of care. We are an integrated healthcare service partner solving the pharmaceutical industry’s complex challenges by bridging the gap between cold-chain logistics and the point of care. Our mission is to ensure the integrity and delivery of life‑saving medicines to every patient.

Job Summary

The Operations Supervisor is responsible for leading daily production operations and ensuring assets move efficiently through the refurbishment process while meeting quality standards, production targets, and customer delivery requirements. This role provides hands‑on leadership, develops and coaches team members, promotes a culture of safety, accountability, and continuous improvement, and collaborates cross‑functionally to resolve operational challenges and enhance performance. The Operations Supervisor oversees personnel, manages workflow and labor resources, monitors key operational metrics, and supports inventory accuracy and shipping readiness. This position is well suited for a hands‑on, results‑driven leader who is committed to operational excellence, employee development, and delivering exceptional customer service.

Salary Range:

$65,000 - $80,000 annually, commensurate with experience.

AeroSafe Global offers a comprehensive benefits package designed to support employees' health, financial well‑being, and work‑life balance. Benefits include employer contributions toward medical coverage, vision insurance, and a 401(k) retirement savings plan, as well as:

• Life and AD&D insurance
• Voluntary benefits, including:
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA)
• Paid Time Off (PTO)
• 10 Paid Holidays annually

Key Responsibilities

• Plan, coordinate, and supervise daily production operations to achieve production targets and meet on‑time delivery commitments.
• Monitor production schedules and proactively communicate potential delays, bottlenecks, or operational disruptions to appropriate stakeholders.
• Ensure refurbished products meet established quality standards, customer specifications, and operational requirements.
• Lead, coach, motivate, and develop team members to achieve departmental objectives and support overall business goals.
• Communicate performance expectations, production priorities, operational goals, and key business updates to employees.
• Allocate labor, equipment, and material resources effectively to support production requirements and daily workflow plans.
• Monitor, track, and analyze operational performance metrics, providing timely feedback, recognition, and coaching to drive employee performance and continuous improvement.
• Conduct employee performance evaluations and administer performance management activities in accordance with company policies and HR guidelines.
• Support recruitment, onboarding, training, corrective action, and employee development initiatives.
• Ensure compliance with OSHA regulations, company safety policies, quality standards, and standard operating procedures (SOPs).
• Champion continuous improvement initiatives that enhance productivity, quality, efficiency, and cost‑effectiveness.
• Partner with cross‑functional teams to identify and resolve operational, inventory, quality, and customer service issues.
• Ensure work order accuracy and the timely preparation, completion, and maintenance of all required shipping and operational documentation.
• Maintain accountability for inventory accuracy through effective inventory control practices and collaboration with the Inventory team.
• Manage employee attendance, timekeeping records, and weekly labor‑hour review and approval processes.
• Provide operational leadership, guidance, and decision‑making support during management absences and other business‑critical situations.
• Monitor workflow, production capacity, and resource utilization to ensure efficient operations and achievement of departmental goals.
• Support a culture of safety, accountability, teamwork, and operational excellence throughout the organization.

Required Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree in Operations, Manufacturing, Business, or a related field preferred.
• 5-8 years of experience in manufacturing, production, cold storage, or warehouse environment.
• 3-5 years of supervisory, management, or team leadership experience.
• Proven experience managing production schedules, labor allocation, and workflow operations.
• Knowledge of inventory control processes, quality standards, and operational performance metrics.
• Proficiency with Microsoft Office applications, including Excel, Outlook, and Word.
• Experience using ERP systems and production and/or warehouse management software.
• Strong leadership, communication, problem‑solving, and decision‑making skills.
• Ability to thrive in a fast‑paced environment while effectively managing multiple priorities.

Preferred Qualifications

• Experience in production, manufacturing, logistics, pharmaceutical, cold‑chain, or warehouse operations environments.
• Working knowledge of Lean Manufacturing, Six Sigma, Kaizen, or other continuous improvement methodologies.
• Demonstrated ability to build, develop, and lead high‑performing teams while fostering employee engagement and accountability.
• Knowledge of quality management systems (QMS), process controls, and operational excellence best practices.
• Experience identifying, troubleshooting, and resolving operational challenges through root cause analysis and corrective action implementation.
• Experience using ERP, warehouse management (WMS), or production management systems to support operational planning and execution.
• Strong analytical and problem‑solving skills with the ability to make data‑driven decisions in a fast‑paced environment.
• Experience implementing process improvements that enhance productivity, quality, safety, and cost efficiency.

Key Skills

• Production and Operations Management
• Team Leadership and Employee Development
• Production Scheduling and Workforce Planning
• Quality Assurance and Process Compliance
• Continuous Improvement and Operational Efficiency
• Inventory Control and Materials Management
• Performance Management, Coaching, and Mentoring
• Problem‑Solving and Root Cause Analysis
• Cross‑Functional Communication and Collaboration, both verbally and in writing
• Safety Leadership and Regulatory Compliance

Key Performance Indicators (KPIs)

• On‑Time Delivery Performance
• Production Output and Schedule Attainment
• Quality Performance and Defect Reduction
• Operational Throughput and Cycle Time Efficiency
• Labor Productivity and Workforce Utilization
• Inventory Accuracy and Control
• Work Order Accuracy and Completion Rates
• Employee Training Effectiveness and Performance Improvement
• Safety Performance, Compliance, and Incident Reduction
• Continuous Improvement Initiatives and Cost Savings Achievement

Physical Requirements:

While performing the duties of this job, frequently will be required to stand for long periods, use hands/fingers repetitively, handle or feel objects, tools, and/or talk or hear. Good hand‑eye coordination. Will be required to walk, reach with hands and arms, bend, stoop, kneel, and crouch and lift and/or move up to 40 pounds. Specific vision abilities required by this job include some close vision. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Tools & Equipment:

PC, printer, other office equipment and warehouse equipment.

• Office, Production, Manufacturing, Cold Storage and Warehouse Environments;
• Use of PPE for hearing, eye and thermal protection as needed.

Travel/Remote Work:

None

Equal Employment Opportunity Policy: AeroSafe Global provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.