Operations services coordinator

City and County of Denver; Denver (CO); On-site; USD 60,000 - 80,000; Full time

Job summary

The City and County of Denver is seeking a Contract Compliance Coordinator to manage contract compliance for operations at Denver International Airport. Your role will involve overseeing janitorial and waste services, ensuring adherence to established contracts while providing excellent customer service. The position requires flexibility for various shifts and offers competitive pay and benefits.

Benefits

Medical Plans, Dental, Vision Insurance

Pension Plan for Life

Tuition Reimbursement (up to $2000/year)

Learning and Development Opportunities

EcoPass for free RTD rides

Qualifications

• At least 2 years of contract management experience in a fast-paced environment.
• Advanced proficiency in Microsoft Office applications.
• Ability to remain calm and effective during emergencies.

Responsibilities

• Coordinate and oversee facilities-related contracts for janitorial and waste services.
• Conduct regular inspections to ensure compliance with contract specifications.
• Manage and resolve issues during emergencies and improve contract performance.

Skills

Communication Skills

Attention to Detail

Flexibility

Vendor Performance Management

Technical Proficiency

Education

High School diploma or GED

Tools

Contract Management Software (Maximo)

Microsoft Excel

Power Bi

Job description

About Our Job

What We Offer

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver, DEN means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join DEN’s diverse, inclusive and talented workforce of more than 37,000 team members who are at the heart of what makes Denver, Denver.

The City and County of Denver offers a competitive salary commensurate with education and experience. The target starting hourly range for this position is $28-$34 per hour. We also offer generous benefits for full-time employees which include but are not limited to:

• Medical Plans, Dental, Vision Insurance
• Pension Plan for Life (Employee contributes 8.45%, Employer matches at 17.95%) and 457 (b) Retirement Plan
• PTO (over 3 weeks in your first year) and 12 paid holidays
• Yearly Merit Increase
• STD, LTD, HSA, FSA, Life Insurance
• CARE Bank, Family Leave Benefits
• Employee Assistance Program, Employee Volunteer Program
• Tuition Reimbursement (up to $2000/year), We Qualify for Student Loan Forgiveness Program
• Learning and Development Opportunities; Courses and Career Development Resources
• EcoPass (unlimited free RTD bus/train rides)
• & so much more!!!
  
  
  

Location and Schedule

• This position will report onsite to Denver International Airport.
• The shifts will consist of 4, 10-hour days or 5, 8-hour days, which include nights, weekends and holidays.
• Scheduled hours may be a day, swing, or overnight shift based on bid.
  
  
  

What You'll Do

As a key member of our operations services team, you will coordinate and oversee facilities related but not limited to daily janitorial services, waste services, window cleaning and pest control to ensure ongoing compliance with contracts related to airside and landside operations services. Your role involves conducting site inspections, coordinating contractor activities, and emergency response to irregular operations.

Key Responsibilities:

• Monitors janitorial services, waste programs (trash/recycle/compactors), and other daily operational activities and programs to ensure that work is performed in compliance with established contracts, airport rules and city regulations. Regularly monitor staffing and performance to ensure adherence to standards. Assist airport stakeholder by managing, coordinating, and resolving issues that may arise during emergencies, irregular operations, and unusual situations such as weather impacts, spills or flooding.
• Exercises discretion in applying appropriate corrective and/or enforcement options to a specific situation, including issuing “stop work” orders, notices of violation, requesting recompletion of substandard work product.
• Reviews program operations for compliance, identifies program strengths and weaknesses and problem areas of non-compliance, recommends corrective action to individuals and groups on proper methods and procedures for compliance with program regulations.
• Explains policies, processes, applicable laws, rules, regulations, and guidelines specific to a program to resolve problems, functions as an information clearinghouse for program questions, and provides information and advice to current and potential program participants on program issues and requirements.
• Conduct comprehensive airside and landside facility inspections to ensure that all areas meet are free from excessive debris, spills and hazards while ensure efficient movement of passengers, employees and equipment throughout the facility. Direct corrective actions when needed to ensure timely return to service, especially during impactful operational disruptions.
• Collaborate with airport stakeholders and contractors to ensure ongoing compliance and coordinate work during emergency operations. Lead and manage contractors and subcontractors, ensuring that all activities are aligned with the contract requirements and meet the operational standards.
• Review and approve shutdown requests for maintenance activities related to janitorial, window cleaning, pest control, and waste management services. Ensure these activities are carried out with minimal impact to airport operations. Perform minimal repair and replacement of restroom dispensers, etc. to support daily operations.
• Provide training to airport stakeholders, contractors, subcontractors, and airport staff on janitorial services, waste management, etc. ensuring awareness of best practices to enhance operational efficiency and contract compliance.
• Address complaints and concerns from contractors, airport users, and tenants, offering prompt resolution in a professional and courteous manner. Assist passengers and provide direction as necessary, ensuring a high level of customer service.
• Identify and report hazardous issues that impact daily operation as related to janitorial services, waste management, window cleaning, etc. Coordinate appropriate maintenance activities to address deficiencies promptly and safely.
• Conduct regular audits and inventory checks of chemicals, consumable supplies and equipment necessary for contractor performance, ensuring availability and proper management of resources.
• Maintain detailed and accurate reports, databases, and required contract documentation. Provide timely status reports to ensure seamless oversight and communication between Airport Operations Services team, contractors, airport management, and stakeholders.
  
  
  

What You'll Offer

We are looking for individuals who exhibit strong attention to detail, a high degree of self-accountability, and a commitment to providing excellent customer service. In addition, candidates should demonstrate the following skills and experience:

• Communication Skills: Strong written and verbal communication skills.
• Flexibility: Willingness to work 10-hour shifts, including nights, weekends, and holidays.
• Contract Compliance and Management Experience: At least 2 years of experience in reviewing and monitoring multiple contracts in a fast-paced environment.
• Vendor Performance Management: Minimum of 1 year of experience working with vendors to assess key performance indicators (KPIs) and improve contract performance.
• Contract Management Software Experience: Proficiency with Maximo or similar Contract Management Systems.
• Technical Proficiency: Advanced proficiency in Microsoft Excel, Word, Teams, Power Bi and other software related to data management and administration.
• Project Coordination: Experience working with project managers and contractors to ensure program requirements are met.
• Emergency Response: Ability to remain calm and effective during emergency situations.
  
  
  

Required Minimum Qualifications

We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:

• Education requirement: Graduation from high school or the possession of a GED, HiSET, or TASC Certificate.
• Experience Requirement: Three (3) years of administrative or technical support experience evaluating contracts for compliance with standards driven by some combination of service, performance, and financial criteria.
• Education/Experience Equivalency: One (1) year of the appropriate type and level of education may be substituted for each required year of experience.
• License/Certifications: By position, requires a valid Driver's License at the time of application. Licenses and certifications must be kept current as a condition of employment.
  
  
  

FBI Background Check

FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required.

Shift Work, Snow Duties, and Emergency Incidents

This position does require shift work as DEN is a 24/7/365 operation (includes nights, weekends, and holidays). Mandatory extended/additional shifts can be required. Additionally, this position is required to work mandatory snow duties, which vary and can include nights, weekends and holidays.

About DEN

Denver International Airport (DEN) is the third-busiest airport in the United States and one of the top ten busiest airports in the world, connecting our community globally through flight and business. DEN is the primary economic engine for the state of Colorado, generating more than $36.4 billion for the region annually and employing nearly 37,000 people. At DEN, we are committed to fostering a diverse, inclusive and equitable workplace. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA+ communities. We know that our diversity makes us stronger, and we strive to keep diversity, equity and inclusion at the center of all that we do.

Application Deadline

This position provides an excellent opportunity for professionals seeking to make an impact in facility management and operations at an airport. If you have the qualifications and are ready to contribute, we encourage you to apply.

Applications for this position are accepted on a rolling basis. Please submit your application as soon as possible to ensure consideration.

About Everything Else

Job Profile

CA0752 Contract Compliance Coordinator

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Unlimited

Position Salary Range

$27.24 - $42.22

Target Pay

$28 to $34 per hour; Based on Education and Experience

Agency

Denver International Airport

Redeployment during Citywide Emergencies

City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact [e-mail] with three business days’ notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

For information about right to work, click here for English or here for Spanish.