Operations Service Manager

Burlington Stores, Inc.; Irving (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Join a leading off-price retailer as an Operations Service Manager, where you'll lead store operations and customer service teams. This role requires strong leadership, multitasking abilities, and a commitment to excellence. Enjoy a competitive wage and comprehensive benefits while making a positive impact in the community.

Benefits

Competitive Wage

Flexible Hours

Associate Discounts

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

401(k)

Qualifications

• 3+ years of Retail Management or Store Operations experience.

Responsibilities

• Manage Customer Service and Cashier teams.
• Oversee execution of store operations and receiving SOPs.
• Support Store Manager in staffing and training.

Skills

Leadership

Multitasking

Organization

Tools

Scheduling Software

Job description

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Location

3701 Irving Mall Irving TX US 75062

Overview

Are you a proven leader with a strong drive to succeed? Do you work well in a process-driven environment where organization and efficiency are critical to success? Are you an expert multitasker who would thrive in a high-energy environment? If so, then this might be the right opportunity for you!

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you’ll be a leader of the store team, managing overall operations. You will serve as a role model for store associates, demonstrating and reinforcing the company’s Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results. You’ll coach, train, and develop a team of Cashiers and Customer Service Supervisors while overseeing business operations to ensure excellent customer service and professionalism.

Responsibilities

1. Manage the Customer Service and Cashier teams, ensuring compliance with company policies, safekeeping of funds and property, asset protection, sales, and record-keeping procedures.
2. Guide Customer Service Supervisors to meet customer service expectations and ensure smooth customer flow at registers.
3. Oversee the execution of store operations and receiving SOPs, including the continuous flow process.
4. Monitor receiving processes, transfers, debits, damages, and charge-backs; collaborate with the Receiving Supervisor to maintain inventory accuracy.
5. Support the Store Manager in staffing, sourcing, interviewing, training, and succession planning.
6. Assist in managing other store operations areas as needed.

Candidates must have 3+ years of Retail Management or Store Operations experience in an Off Price, Big Box, Specialty, or medium to large-sized multi-unit retail organization. Ability to work a flexible schedule including early mornings, nights, weekends, holidays, and travel is required. Candidates should be able to lift and move boxes up to 40 lbs and be comfortable using scheduling and reporting software.

If you…

• want to work at a fast-growing company with internal promotion opportunities,
• are excited to deliver great merchandise values daily,
• take pride in helping drive positive results,
• are committed to respectful treatment of colleagues and customers,
• value diversity and inclusion,
• wish to participate in initiatives that positively impact the community,

Come join our team. You’ll enjoy a competitive wage, flexible hours, associate discounts, and comprehensive benefits including medical, dental, vision, life, disability insurance, paid time off, holidays, sick leave, and a 401(k). We provide training and development to support your growth.

Our store teams work hard and have fun! Burlington associates make a difference in our communities. Burlington Stores, Inc. is an equal opportunity employer committed to diversity.