COBRA Client Service Manager - Remote Nationwide

Lensa; Madison (WI); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a leading career site as a COBRA Client Service Manager, where you'll manage client relationships and ensure service satisfaction. This role offers the flexibility to telecommute and involves operational tasks related to COBRA eligibility and administration. Ideal candidates will have experience in account management and benefits administration, with a strong focus on client satisfaction.

Benefits

Comprehensive benefits packages

Incentive programs

Stock options

401k contributions

Qualifications

• 2+ years of account management experience.
• 2+ years of experience with Benefits or COBRA Administration.
• Proficient in Microsoft Office (Excel, Word, Outlook).

Responsibilities

• Deliver quality operational service as the client contact.
• Manage issue resolution across departments.
• Provide system and operational training to clients.

Skills

Communication

Client Satisfaction

Problem-solving

Organizational Skills

Education

High School Diploma/GED or higher

Tools

Microsoft Office

Job description

Be among the first 25 applicants!
Lensa is the leading career site for job seekers at every stage of their career. Our client, UnitedHealth Group, is seeking professionals. Apply via Lensa today!

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. We foster a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Join us to make an impact on the communities we serve as you help us advance health equity on a global scale. Come make a difference—Caring. Connecting. Growing together.

Position: COBRA Client Service Manager

The COBRA Client Service Manager is the primary contact for daily account activity and operational needs related to COBRA eligibility, processing, plan setup, plan/rate renewal, report requests, and general inquiries for assigned clients. This role manages client relationships to ensure service satisfaction and renewal retention. Travel is expected to be less than 10%.

You’ll have the flexibility to telecommute from anywhere within the U.S. and tackle challenging responsibilities.

Primary Responsibilities

1. Deliver quality operational service as the client contact
2. Provide status updates, operational metrics, and service level reports
3. Resolve issues and implement service enhancements following proper procedures
4. Manage issue resolution across departments to ensure timely delivery
5. Review program setup and features regularly
6. Support during renewal and open enrollment processes
7. Contribute to strategic planning for assigned clients
8. Promote service and system improvements to enhance quality
9. Provide system and operational training to clients and team members
10. Handle ad hoc requests following proper procedures
11. Support participant escalations at a senior level

Required Qualifications

• High School Diploma/GED or higher
• At least 2 years of account management experience
• At least 2 years of experience with Benefits or COBRA Administration
• Proficiency in Microsoft Office (Excel, Word, Outlook)

Preferred Qualifications

• Ability to manage expectations and meet tight deadlines at federal and state levels

Soft Skills

• Excellent verbal and written communication skills
• Strong focus on client satisfaction and retention
• Ability to manage multiple projects and work cross-functionally
• Problem-solving, reasoning, and organizational skills with attention to detail
• Adherence to UnitedHealth Group’s Telecommuter Policy

The salary range is $28.61 to $56.06 per hour, based on full-time employment and various factors such as location, experience, and certifications. Benefits include comprehensive packages, incentive programs, stock options, and 401k contributions. We are committed to diversity, equity, and inclusion, and to providing equitable care to all communities.