Operations Service Manager

Burlington Stores; Houston (TX); On-site; Full time

Job summary

Join a leading off-price retailer as an Operations Service Manager in Houston. You will lead a team, ensuring excellent customer service and operational efficiency. This role requires strong leadership and multitasking skills, with opportunities for growth and a competitive benefits package.

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

Life Insurance

Disability Insurance

401(k) Plan

Paid Time Off

Paid Sick Time

Associate Discount

Qualifications

• 3+ years of Retail Management or Store Operations experience.
• Ability to lift and move boxes weighing up to 40 lbs.

Responsibilities

• Manage Customer Service and Cashier teams, ensuring compliance with company policies.
• Oversee operations and receiving processes, maintaining inventory accuracy.
• Support Store Manager in staffing, training, and succession planning.

Skills

Leadership

Multitasking

Customer Service

Education

Retail Management

Tools

Scheduling Software

Job description

LOCATION 4518 Dacoma Street Houston TX US 77092

Overview

Are you a proven leader with a strong drive to succeed?

Do you work well in a process-driven environment where organization and efficiency are critical to success?

Are you an expert multitasker who would thrive in a high-energy environment?

If so, then this might be the right opportunity for you!

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you’ll be one of leaders of the store team, participating in managing the overall operations of the store.You will serve as a role model for store associates, demonstrating and reinforcing the company’s Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results. You’ll coach, train and develop a team of Cashiers and Customer Service Supervisors while also overseeing business operations to ensure our associates are delivering excellence customer service and the highest degree of professionalism.

Responsibilities:

• Manages the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.

• Provides guidance to the Customer Service Supervisors to ensure they are meeting customer service expectations and there is smooth customer flow at the registers.

• Manages the overall execution of operations and receiving SOPS, including the continuous flow process.

• Monitors the receiving process, transfers, debits, damages, and charge-backs and partners with the Receiving Supervisor to maintain the accuracy of inventory.

• Supports the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.

• Assist in the management of other store operations areas as needed.

Candidates must have 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization and be able to work a flexible schedule; including early mornings, nights, weekends, holidaysand required travel, as needed. Candidates must also be able to lift and move boxes weighing up to 40 lbs. and should be comfortable utilizing scheduling and reporting computer software.

If you…

…want to work at a fast-growing company with a proven track record of promoting from within

…are excited to deliver great merchandise values to customers every day;

…take pride and ownership in helping drive positive results for a team;

…are committed to treating colleagues and customers with respect;

…are an ambassador in cultivating an inclusive workplace that values diversity;

…want to participate in initiatives that positively impact the world around you;

Come join our team. You’re going to like it here!

You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.

Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

#LI-RA1

Posting Number 2025-229871

Location US-TX-Houston

Address 4518 Dacoma Street

Zip Code 77092

Workplace Type On-Site

Position Type Regular Full-Time

Career Site Category Store Management

Position Category Store Management

Evergreen Yes

Min USD $23.50/Hour

Mid USD $35.50/Hour