Operations / Service Delivery Lead

Athena Consulting Group, LLC; Charleston (SC); On-site; USD 90,000 - 110,000; Full time

Job summary

A consulting firm is looking for an experienced IT operations manager based in Charleston, SC. The candidate should have over 12 years of experience in operations and service delivery, with a strong background in managing enterprise IT operations centers in SLA-driven environments. This position is contingent on contract award, expected to begin in July 2026. Local candidates or those willing to relocate immediately are preferred. Salary will be commensurate with experience.

Qualifications

• 12+ years of operations/service delivery experience required.
• Experience managing enterprise IT operations centers is essential.
• Strong background in SLA-driven environments.

Responsibilities

• Owns day-to-day execution and accountability for service delivery.
• Aligns with GSC and manages escalations.

Skills

Operations/service delivery

Managing enterprise IT operations centers

Experience in SLA-driven environments

Job description

This position is contingent on contract award, expected to begin in July 2026.

Technical / Operational Background:

• DCOPS / data center operations
• Enterprise VDI / end user computing

Location: Charleston, SC (primary – must be local or willing to relocate immediately)

Salary: Limited by government contracting regulations, commensurate with experience

Position Responsibilities

Owns day-to-day execution, GSC alignment, escalation, and accountability

Required Qualifications & Skills

• 12+ years operations/service delivery
• Experience managing enterprise IT operations centers
• Experience in SLA-driven environments

Key Capabilities:

• escalation frameworks