Operations Scheduler & Customer Support Specialist

Black Hills Energy; Cheyenne (WY); On-site; USD 33,000 - 48,000; Full time

Benefits offered by this job

Annual bonus

401(k) match

Tuition reimbursement

Paid time off

Life insurance

Disability benefits

Pet insurance

Employee assistance program

Well-being benefits

Medical insurance

Dental insurance

Vision insurance

Job summary

Black Hills Energy in Cheyenne, Wyoming is seeking a detail-oriented Operations Support specialist to schedule daily work, manage customer information, and document tasks for the operations team. You will coordinate with field crews and external agencies to ensure efficient service delivery and timely updates to project records.

The role emphasizes strong customer service, accurate data entry, and proficient use of Microsoft Office within a fast-paced utility environment.

Qualifications

• High School Diploma or equivalent.
• Minimum of 3 years of customer service, utility industry and/or scheduling experience.

Responsibilities

• Schedule daily work for service and operations staff using scheduling tools.
• Submit facility locating requests to agencies (except when technician is required).
• Support meter issue investigations and processing of meter changes and equipment orders.
• Assist with expense reporting, invoicing, and invoicing third-party services.

Skills

Scheduling

Customer service

Data entry

Invoicing

Expense reporting

Meeting coordination

Microsoft Office

Documentation

Education

High School Diploma

Tools

Microsoft Office

Job description

Black Hills Energy in Cheyenne, Wyoming is seeking a detail-oriented Operations Support specialist to schedule daily work, manage customer information, and document tasks for the operations team. You will coordinate with field crews and external agencies to ensure efficient service delivery and timely updates to project records.

The role emphasizes strong customer service, accurate data entry, and proficient use of Microsoft Office within a fast-paced utility environment.