Operations & Sales Trainer

The NOW; Beverly Hills (CA); Hybrid; USD 65,000 - 85,000; Full time

Job summary

A leading wellness brand is seeking an Operations and Sales Trainer to design and facilitate training programs aimed at ensuring consistent operations across franchises. This remote role involves collaboration with various teams, emphasizing both operational excellence in wellness and effective sales strategies. The ideal candidate should have substantial experience in training, excellent communication skills, and a flair for creating engaging learning materials.

Qualifications

• 3+ years of experience in learning and development, operations training, and sales training.
• Excellent communication skills and ability to build strong relationships.
• Strong instructional design skills to create training materials.

Responsibilities

• Develop and facilitate training for operations and sales.
• Create and maintain learning content such as guides and manuals.
• Coordinate training for corporate and franchise teams.

Skills

Instructional design

Sales strategies

Communication

Project management

Problem-solving

Tools

Microsoft Office Suite

Learning Management Systems (LMS)

Job description

The NOW Massage and Bowie Barker are two lifestyle brands under the Post Investment Group family, which focuses on four sectors; health and wellness, real estate, consumer products and pet services. This role will contribute to the growth of both brands under the Post Investment Group umbrella.

The NOW was designed as an oasis to disconnect from the outside world and reconnect within. The NOW’s goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW’s interiors have been recognized by press and influencers for its elevated aesthetic, inspired by exotic destinations from around the world. With 75+ boutiques currently open from coast to coast and steady expansion on the horizon, The NOW is looking forward to bringing its thoughtfully crafted menu, healing products and signature design to cities all over the United States.

Bowie Barker Bath + Groomerie offers personalized services for every pup. Born out of the necessity for high-quality care that dog owners can trust, Bowie Barker’s customizable offerings range from full-service grooming to self-serve wash stations for every size dog. Bowie Barker updates the traditional grooming experience with a convenient booking app, health checks, sustainable products, and more for its members and guests. Following its franchise launch in 2023, Bowie Barker currently has four locations open with additional shops in development nationwide.

As both brands continue to grow, we are looking for passionate individuals to continue to help build the future of wellness. If you are ready to take the next step in your career, we would love to hear from you.

JOB SUMMARY:

The Operations and Sales Trainer is a remote opportunity based out of our Beverly Hills Headquarters. This person will design and deliver learning experiences to help foster development opportunities and facilitate engaging programs that foster a learning-centered culture and ensure role execution aligns with brand standards. You will work closely with team members across the organization to support training initiatives and ensure consistent development opportunities. As a member of the Learning and Development Team, you will create, build, and facilitate customized solutions, deliver engaging training sessions, and provide feedback on learning effectiveness to support continuous improvement.

This role supports two distinct franchise concepts and involves close collaboration with both corporate and franchise teams. The individual in this position will act as a liaison, helping to ensure seamless communication and alignment between corporate objectives and franchise operations. Success in this role requires comfort working in both people-focused and pup-friendly environments.

DUTIES AND RESPONSIBILITIES

• Develop and facilitate training for operations, sales, and guest experience to ensure consistency across all corporate and franchise locations.
• Create and maintain learning content, including facilitator guides, operational manuals, and sales playbooks.
• Lead, facilitate, and evolve NOW University, Bowie Barker University, and other learning and development programs and initiatives.
• Coordinate and facilitate pre-opening, on-site and virtual training for corporate and franchise boutique teams.
• Work with operations, marketing, and leadership teams to align training initiatives with business goals.
• Maintain a content library of training resources, ensuring all materials remain up-to-date, relevant, and aligned with brand standards.
• Serve as a resource for corporate and franchise teams, offering mentorship and best practices to enhance performance, focused on guest experience and sales.
• Develop and implement sales training programs to enhance guest engagement, membership sales, and upselling of enhancements.

*Note*All duties and requirements stated above are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team members may be required to perform other job-related duties by their supervisor.

QUALIFICATIONS AND REQUIREMENTS

• 3+ years of prior experience in learning and development, operations training, and sales training, preferably in wellness, hospitality, or franchise operations.
• Strong instructional design and content development skills, with experience creating quick reference resources, guides, handbooks, and digital training materials.
• Solid understanding of sales strategies, membership-based business models, and guest experience best practices.
• Excellent communication skills with the ability to collaborate across teams and build strong relationships.
• Highly organized and detail-oriented, with the ability to manage multiple projects, meet deadlines, and adapt to a fast-paced environment.
• Self-motivated and proactive, able to work independently while taking initiative beyond assigned responsibilities.
• Creative problem-solver, applying innovation to training development and delivery.
• Advanced proficiency in Microsoft Office Suite, Learning Management Systems (LMS), and project management tools.

This position requires 50 – 60% travel within the U.S. to support boutique openings, franchise training, and ongoing sales and operations development. Candidates must be comfortable with frequent travel and flexible scheduling based on business needs.

The Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.