Temporary Sales Associate Beverly Hills Store - John Lobb

Hermès International S.A.; Beverly Hills (CA); On-site; USD 40,000 - 44,000; Part time

Benefits offered by this job

Commission and bonus incentives based

Life Insurance and Disability

Paid time off (15 days vacation, 11hol

Paid Parental leave and transition

Voluntary benefits (flexible spending,

Product discount and EAP resources

Family Building Support

Job summary

John Lobb, a luxury brand under Hermès Group, seeks a Temporary Sales Associate for the Beverly Hills store. The role involves handling daily boutique operations, stock control, customer service, and CRM tasks to enhance client relationships. Minimum 3 years in high-end international retail is required.

Strong English communication and willingness to work in a fast-paced luxury environment are essential. The position offers an hourly rate of $29 to $32, with benefits including sales incentives

Qualifications

• 3+ years in high-end/luxury international retail
• Excellent written and spoken English communication
• Fluency in another language is a plus
• Experience in retail administration and CRM/databases is beneficial

Responsibilities

• Provide excellent customer service on the sales floor and maximize sales while retaining customers.
• Develop product knowledge to advise customers and close sales.
• Maintain in-store displays and stock organization; assist with stock and back-office tasks.
• Support CRM initiatives by helping compile and maintain customer data.

Skills

Luxury retail experience

Customer service English

Multilingual

Tools

CRM familiarity

Job description

Temporary Sales Associate Beverly Hills Store - John Lobb

Beverly Hills, CA, Etats-Unis

• Years of Experience Minimum 6 years
• Contract Type Limited contract

About John Lobb

For more than 150 years, John Lobb has been defined by exceptional craftsmanship and a spirit of innovation. Deeply rooted in the Maison’s Anglo‑Saxon heritage, our shoes bring together meticulous handwork and the finest materials, selected with uncompromising care.

At the heart of our Maison are two iconic locations:

• The Paris bespoke workshop, where every pair is crafted using time‑honoured techniques passed down through generations;
• The Northampton Manufacture in England, where our ready‑to‑wear collections are produced with the utmost respect for materials and tradition.

Today, John Lobb is embracing renewal. We are evolving our codes, opening the brand to new sources of inspiration, and imagining a more contemporary expression of masculine elegance, always faithful to our heritage.

A subsidiary of the Hermès Group since 1976, John Lobb has a global presence with around twenty boutiques across Europe, the United States, China and Japan, as well as a highly selective network of authorised retailers.

Joining John Lobb means becoming part of a community of more than 200 colleagues—artisans, sales advisors and support teams. United, committed, and human‑scaled, our teams bring our excellence and creativity to life with passion every day.

At John Lobb, we are proud to be an equal opportunity workplace. It is the policy of John Lobb that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. John Lobb also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.

We collect personal information (PI) from you in connection with your application for employment with John Lobb, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at [e-mail] .

General Mission

This is a sales role dealing with John Lobb’s discerning and demanding international clientele. The position entails involvement in all aspects of daily boutique life, including dealing with stock and deliveries, after-care services, customer communication and administrative tasks.

The successful candidate will be expected to be able to maximize sales whilst patiently delivering the highest level of customer service and building relationships, ensuring customer retention.

Main Accountabilities:

Under the direct responsibility of the Store Manager:

Sales floor operations

Act as a member of the sales team offering excellent customer service, developing and maximizing sales opportunities whilst ensuring customer retention.

Develop an in-depth knowledge of all John Lobb’s products: their features and benefits.

Ensure that in store displays are constantly reviewed, kept fresh, relevant and attractive at all times.

Deal with customer queries and correspondence.

Ensure and participate in excellent aftersales and sales support activities.

Stock and back-office management

Maintain a constant knowledge of the stock that is available in the store and elsewhere.

Ensure that stock is properly stored and handled and bring stock issues to the attention of the Store Manager.

Participate in the stock ordering, receiving and maintenance processes.

Contribute to the compilation, maintenance and utilization of an accurate customer database in support of CRM initiatives.

Take part of security activities within the company’s guidelines and ensure, as far as practicable, that stock or other property is not put at unnecessary risk.

Liaise with the wider John Lobb team as necessary in support of the store’s requirements.

Undertake projects and responsibilities at the direction of the Manager.

Applicant profile

Previous experience (3 years minimum) in high-end/luxury international retail contexts; experience in the shoes / men’s clothing sector would be a plus;

Excellent communication skills: written and oral English;

Fluency in another language would be a strong advantage;

Some experience of retail administration. A basic understanding of CRM, databases and e-commerce would be a plus.

To complete the profile the candidate has to:

Possess a sophisticated approach to selling and customer relations.

Be a team player.

Be dynamic, flexible and adaptable.

Be proactive and focus on performance.

Possess good problem-solving skills.

The hourly range for this position is $29 - $32. Actual rates are determined based on the job, location, and individual experience.

Hermès is proud to offer a variety of benefits to support the needs of our employees and their families, including:

• Commission and bonus incentives based on sales performance
• Life Insurance and Disability
• Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental leave and transition time
• Various voluntary benefits such as flexible spending accounts, voluntary life insurance
• Product discount and EAP resources
• Access to Family Building Support and more!