Operations & Revenue Specialist

Alarm.com; Tysons (VA); On-site; USD 60,000 - 71,000; Full time

Benefits offered by this job

Medical plan

Health Savings Account

401(k) with employer match

Paid vacation & holidays

Job summary

PointCentral, an Alarm.com company, is seeking a Revenue & Operations Associate to provide day-to-day administrative and operational support to the Sales and Operations teams in Tysons, VA. The role focuses on partner onboarding coordination, contract administration, and basic financial operations, ensuring smooth execution of workflows.

You will manage vendor communications, track orders, prepare agreements, and help with PO processing, tax exemptions, and documentation.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 1–3 years of experience in operations, sales support, administrative support, or a related role.
• Strong organizational and time‑management skills.
• High attention to detail and accuracy.
• Comfort working with multiple teams and following defined processes.
• Proficiency with Microsoft Office (Excel, Word, Outlook) and document management tools.

Responsibilities

• Coordinate partner onboarding activities, including contract collection, credit applications, project registration, and account verification.
• Prepare, send, and track DocuSign agreements, including standard contracts and NDAs.
• Ensure contracts are completed accurately and filed in appropriate systems.
• Provide contract status updates to Sales and Operations teams.
• Submit and track purchase orders (POs) and ensure approvals are obtained.
• Coordinate payment requests and route invoices to Accounts Payable.
• Assist with credits, rebates, and refunds by following documented processes.
• Support tax exemption documentation collection and record‑keeping.
• Coordinate shipping requests for demo equipment, employee systems, and special returns.
• Track shipments and confirm delivery.
• Maintain trackers for special orders and logistics requests.
• Maintain existing SOPs and update documentation as processes change.
• Log requests, track completion, and elevate issues when needed.
• Provide administrative and operational support to Sales and Operations teams as capacity allows.
• Support special projects with clear scope and timelines.

Skills

Organizational skills

Time management

Attention to detail

Cross-team coordination

Education

Bachelor’s degree or equivalent

Tools

Salesforce

DocuSign

Ticketing systems

Job description

PointCentral, an Alarm.com company, is seeking a Revenue & Operations Associate to provide day-to-day administrative and operational support to the Sales and Operations teams in Tysons, VA. The role focuses on partner onboarding coordination, contract administration, and basic financial operations, ensuring smooth execution of workflows.

You will manage vendor communications, track orders, prepare agreements, and help with PO processing, tax exemptions, and documentation.