Operations Representative - 3rd shift

A Hiring Company; Billerica (MA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan with company match

Paid time off

Company-paid holidays

Life insurance

Disability coverage

Employee assistance programs

Job summary

A leading logistics company in Billerica, Massachusetts, seeks an Operations Representative to monitor shipments and support professional drivers. This full-time role involves ensuring compliance with safety protocols and coordinating with various teams. The ideal candidate should have transportation experience, strong organizational skills, and the ability to multitask effectively. Competitive benefits package included.

Qualifications

• 3-5 years of military and/or transportation experience or equivalent education.
• Proficient in Microsoft Word, Excel, and Office.
• Excellent communication, organization, and teamwork skills.
• Eligible for US government security clearance (US Citizenship Required).
• Strong decision-making in fast-paced environments.

Responsibilities

• Monitor shipments in transit and ensure protocols are followed.
• Schedule and dispatch professional drivers.
• Guide drivers through procedures at shipper and receiver facilities.
• Coordinate Canadian shipments and collaborate with customs brokers.
• Perform accident/incident responses and escalate as needed.

Skills

Military experience

Transportation experience

Microsoft Word proficiency

Microsoft Excel proficiency

Organization skills

Communication skills

Teamwork skills

Time management

Multitasking capability

Education

Equivalent education

Tools

Microsoft Office

Job description

Overview

Boyle Transportation provides secure, validated transportation & logistics services to blue chip clients in the biotech/pharmaceutical and government/defense sectors. We are a subsidiary of Andlauer Healthcare Group, a Toronto Stock Exchange-listed provider of healthcare logistics services. Incorporated in 1971, we combine highly skilled people with superior technology and equipment to perform for a demanding customer base. The company is headquartered in Billerica, Massachusetts and operates throughout the US and in/out of Canada. We are seeking a skilled and dedicated individual to join our team on the third shift (36–40 hours per week). This is an opportunity to be part of a first-class, safety-first company that invests in the resources necessary to do the job right. We take pride in work that directly supports patients and military service members, and we’re looking for someone who shares that same commitment to excellence and purpose.

Summary of the Position

The Operations Representative will monitor shipments in transit by ensuring adherence to strict quality, safety, and security protocols, support Professional Drivers, communicate with clients as necessary, and efficiently dispatch assignments to the fleet.

Responsibilities

• Shipment monitoring via the Alert Board
• Schedule and dispatch professional teams, coordinating shipments with customers
• Guide drivers through procedures at shipper and receiver facilities
• Arrange delivery appointments and address scheduling inquiries
• Coordinate Canadian shipments and collaborate with customs brokers
• Coordinate breakdown repairs
• Perform accident/incident responses and escalate to first shift
• Maintain Security Log
• Ensure compliance with safety and security regulations and protocols
• Perform additional duties as assigned

Requirements

• 3-5 years of military and/or transportation experience, or equivalent education
• Proficient in Microsoft Word, Excel, and Office
• Excellent communication, organization, and teamwork skills
• Eligible for US government security clearance (US Citizenship Required)
• Awareness of corporate culture and public image
• Ability to collaborate across departments
• Strong decision-making in fast-paced environments
• Superior time management and attention to detail
• Effective communication with colleagues and customers
• Proficient in multitasking

About us

• Named one of the 20 “Best Fleets to Drive For” in the US and Canada for 10 consecutive years
• Inducted into the Best Fleets Hall of Fame in 2022
• A family-based company culture with a paramount focus on safety
• A comprehensive package of benefits and an environment where employees can grow and develop their careers

Benefits

This is a full-time position with a comprehensive benefits package, including medical, dental, and vision insurance, paid time off, and company-paid holidays. We also provide a 401(k) retirement plan with company match. Additional benefits include life insurance, disability coverage, and employee assistance programs.

EEO and Reasonable Accommodations

Boyle is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally recognized basis including: veteran status, race, color, religion, gender, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities. We will provide reasonable accommodations as required by applicable laws. This job description does not state or imply that these are the only duties performed by the employee; all duties and responsibilities are essential and may be modified as needed. Applicants must possess the skills, aptitude, and abilities required to perform the position.