Lead Transportation Coordinator - 2nd Shift

Ryder System, Inc.; Huntsville (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) plan

Job summary

Ryder System, Inc. is seeking a Supervisor Shipment Management to oversee coordination teams and interface with customers on operational issues. The role involves guiding SMRs, supporting front-line execution, and maintaining ISO 9001 compliance while tracking performance metrics.

You will plan staffing, oversee training, and ensure effective communications with clients, driving continuous improvement in logistics solutions and service delivery.

Qualifications

• H.S. diploma/GED required.
• Bachelor's degree preferred.
• Two+ years direct transportation and/or logistics work experience.
• 0 to One year direct supervisory or leadership experience required.
• Advanced knowledge of transportation industry and SMS systems.

Responsibilities

• Direct interface with internal and external customers on operational issues.
• Direct supervisory responsibilities for all SMCs and provide direction to SMRs.
• Support front line execution of customer requirements; assist in solution development.
• Maintain ISO 9001 quality procedures and act as internal auditor.
• Gather and report account metrics to management.
• Plan staffing and operational requirements based on forecasts.

Skills

Leadership

Team management

Communication

Problem solving

Time management

Multi-tasking

Attention to detail

Education

H.S. diploma/GED

Bachelor's degree preferred

Tools

Microsoft Excel

Microsoft Word

Microsoft Access

Job description

Shift Times

Shift - Monday - Friday 2nd Shift - 2:00pm - 11:00pm 3rd shift - 10:00pm to 6:00 am

Summary

The Supervisor Shipment Management is responsible for interfacing with internal & external customers on all issues including regular business review, customer site visits and internal & external presentations of account status updates. Daily conference calls with clients in support of start-ups/on going business demands. Supervisory responsibilities for Coordinators to include cross-training of account(s). Provide logistical solutions to customer requirements and requests. Tracking and reporting of financial metrics and measurements. Ensure adequate development and execution of training program for account & operational activities.

Essential Functions

Customer Interface and Service: Direct interface with internal and external customers on operational issues and tactical communications

Operational Responsibility: Direct supervisory responsibilities for all SMC's and responsibility to provide direction to SMRs

Tactical Account Level Operational Support: Direct support of front line execution of customer business requirements. Also provide strong support on customer solution development and deployment

Continuous Improvement & ISO 9001 Quality Program: Responsible for insuring that account level quality system is maintained in accordance with site/service wide ISO 9001 quality system. Function as an internal ISO auditor

Reporting, MOPs and Metrics: Responsible for accumulating and reporting of account specific metrics and measurements to SMCC management

Operational Planning: Planning staffing and operational requirements at the account level based on customer needs and known forecasting of customer demands

Additional Responsibilities: Performs other duties as assigned. Build outbound Bulk Truck ISO / Tank orders. Work inbound Tanks or package to plant. Create folders per day Manage day to day inventories of tanks on site. Must have some excel experience and able to create SOP's and work instructions.

Skills and Abilities

• Ability to lead/manage others
• Demonstrated ability to manage a diverse workforce in a command center environment
• Effective leadership skills
• Maintains a high degree of professionalism
• Ability to represent the company with external constituents
• Ability to build strong customer relationships
• Direct customer interface (internal/external) on all customer related issues
• Demonstrates a high level of accuracy, even under pressure
• Ability to communicate effectively and work in a team environment under reasonable pressures in a fast paced environment
• Demonstrates problem solving skills
• Strong verbal and written communication skills
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Ability to work independently and as a member of a team
• Flexibility to operate and self-driven to excel in a fast paced environment
• Capable of multi-tasking, highly organized, with excellent time management skills
• Detail oriented with excellent follow up practices
• Working knowledge of transportation industry, carrier modes and services, and RIL service offerings and how they can enhance a customers transportation network advanced required
• Demonstrated PC skills in Microsoft Excel, Word, Access Must have ability to develop clear understanding of how i2 TM and other legacy SMS systems operate advanced required
• Knowledge of basic financial management and understanding of SMCC financial requirements intermediate required
• Understanding of SMS interaction in customer order management and ERP systems intermediate required
• Understanding of assigned customer, customer product and distribution requirements intermediate required
• Ability to understand and maintain SMCC specific ISO 9001 procedures and policies intermediate required
• Knowledge and support of RIL policies and procedures intermediate required

Qualifications

• H.S. diploma/GED required
• Bachelor's degree preferred
• Degree in related field plus 2 years Logistics experience
• Two (2) years or more direct transportation and/or logistics work experience required
• 0 to One (1) year direct supervisory or leadership experience required
• Working knowledge of transportation industry, carrier modes and services, and RIL service offerings and how they can enhance a customers transportation network advanced required
• Demonstrated PC skills in Microsoft Excel, Word, Access. Must have ability to develop clear understanding of how i2 TM and other legacy SMS systems operate advanced required
• Knowledge of basic financial management and understanding of SMCC financial requirements intermediate required
• Understanding of SMS interaction in customer order management and ERP systems intermediate required
• Understanding of assigned customer, customer product and distribution requirements intermediate required
• Ability to understand and maintain SMCC specific ISO 9001 procedures and policies intermediate required
• Knowledge and support of RIL policies and procedures intermediate required

Travel

DOT Regulated None

Job Category

Transportation

Our Culture & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.

Compensation ranges for the position are below:

Pay Type: Salaried Minimum Pay Range: Maximum Pay Range:

Benefits Information

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Equal Opportunity

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers. Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.

Company Overview

Explore our current opportunities and discover how you can build a rewarding career with a company committed to innovation, safety, and success. Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.

Legal and Compliance

EEO is the Law Ryder Pay Transparency Policy. Philadelphia Fair Criminal Records Screening Standards Washington State Fair Chance Act