Operations Coordinator

Boyle Transportation Inc.; Billerica (MA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) retirement plan

Life insurance

Disability coverage

Employee assistance program

Job summary

Boyle Transportation Inc. is seeking an Operations Coordinator to work with Customers, Operations, and Drivers to guide shipments from acceptance through delivery. You will assist both customers and drivers to ensure a positive experience.

The role emphasizes coordinating documentation, scheduling, and communication across teams, with focus on compliance and efficiency in a fast-paced logistics environment.

Qualifications

• Associate degree preferred in Transportation and Logistics Management.
• 3–5 years of military and/or transportation experience preferred.
• Ability to obtain Department of Defense Security Clearance.
• Strong written and verbal communication skills.
• Familiarity with FMCSA Hours of Service guidelines recommended.

Responsibilities

• Accepts customer requirements and documents shipments for review.
• Schedules and dispatches professional teams.
• Coordinates shipments with customers from start to finish.
• Navigate drivers through procedures at facilities and during incidents.
• Coordinate cross-border shipments with brokers as needed.
• Maintain coverage by scheduling driver time off and available days.
• Address business needs during designated hours and answer calls.

Skills

Logistics coordination

Customer communication

Multitasking

Time management

Problem solving

Education

Associate degree in Transportation and Logistics Management

Tools

Dispatch software

Job description

Description

About Boyle Transportation

Boyle Transportation provides secure, validated transportation and logistics services to clients in the biotech/pharmaceutical and government/defense sectors. We are a subsidiary of UPS Healthcare Precision Logistics, headquartered in Billerica, Massachusetts, with operations throughout the U.S. and into Canada.

Since 1971, Boyle has combined highly skilled people, advanced technology, and superior equipment to serve a demanding customer base. We are proud of our long-standing reputation as an employer of choice, including recognition as one of the nation’s best work environments for professional truck drivers and a Top Company for Women in Transportation. Boyle has also been recognized as one of the 20 Best Fleets to Drive For in the U.S. and Canada for 10 consecutive years and was inducted into the Best Fleets Hall of Fame in 2022.

At Boyle, our people are at the center of what we do. We are committed to safety, employee well-being, teamwork, and career development, and we provide a comprehensive benefits package designed to support our employees both at work and at home. Whether you are joining our operations, safety, maintenance, or corporate support teams, you’ll have the opportunity to make a meaningful contribution and grow with the organization.

Job Description:

The Operations Coordinator is responsible for working closely with the Customer, Operations department, and Professional Drivers to provide guidance of shipments from customer acceptance through pick up to ultimate delivery of product. The Operations Coordinator assists both Customer and Professional Drivers, providing a positive experience for all involved.

Responsibilities:

• Accepts and processes Customer requirements and provides accurate documentation of shipments for Customers review
• Schedules and dispatches the Professional teams
• Communicates and coordinates shipments with Customers from start to finish, providing any follow up requirements requested
• Navigates Professional Drivers through Customer procedures at Facilities both Shipper and Receiver
• Navigate Professional Drivers through break downs and recoveries
• Makes delivery appointments as required verbally or web based
• Answer scheduling questions as required
• Coordinate Canadian shipments and collaborate with customs brokers
• Schedule and coordinate Professional Drivers time off requests to ensure coverage
• Maintain Teams Over the Road and Available work days throughout the year
• Be present during designated hours to address business requirements and manage telephone responsibilities
• May perform other duties as assigned

Requirements

Required Skills/Abilities:

• Associates degree in Transportation and Logistics Management, Supply Chain Management or related field, preferred
• 3-5 years of military and/or transportation experience, preferred
• Capable of acquiring a Department of Defense Security Clearance.
• Excellent written and verbal communication skills
• Sensitive to corporate culture, organizational needs, and the public image
• Ability to work effectively and communicate with all departments within the organization
• Strong decision-making skills in a fast-paced environment
• Excellent time management skills with the ability to prioritize when necessary while maintaining attention to detail
• Familiarity with laws and regulations regarding the Transportation Industry and FMCSA Hours of Service guidelines, recommended
• Must be able to multi-task in a fast paced environment
• Must be able to work without supervision
• Demonstrated ability to learn, navigate, and work across multiple systems, applications, and platforms

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift 15 pounds at times

Supervisory Responsibilities:

• This position does not have any direct reports

Benefits:

• This is a full-time position with a comprehensive benefits package, including medical, dental, and vision insurance, paid time off, and company-paid holidays.
• We also provide a 401(k) retirement plan with company match to help you invest in your future.
• Additional benefits include life insurance, disability coverage, and employee assistance programs.

Equal Employment Opportunity:

Boyle Transportation is an Equal Employment Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants and employees and do not discriminate on the basis of any legally protected characteristic, including race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, marital status, or any other status protected by applicable federal, state, or local law.

Boyle Transportation is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with applicable federal, state, and local laws. Applicants who require an accommodation during the application or hiring process are encouraged to contact Human Resources.

This job posting describes the general nature and level of work expected for the position and is not intended to be an exhaustive list of all duties, responsibilities, or requirements. Employees may be asked to perform additional related duties and follow reasonable job-related instructions as assigned.

Candidates must possess the knowledge, skills, abilities, and qualifications necessary to perform the essential functions of the position, with or without reasonable accommodation. Certain job requirements may be necessary to protect the health and safety of employees, customers, or others. Job duties and requirements may be modified as business needs change.