Operations & Reception Coordinator (Office & Facilities)

Commonwealth of Massachusetts; Boston (MA); Hybrid; USD 79,000 - 115,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Commonwealth of Massachusetts’ EOHLC is seeking an Operations Coordinator to oversee daily staffing and reception services in the Central Boston office, ensuring a welcoming, professional experience for visitors and callers.

This role coordinates office space reservations, builds and maintains operations databases, supports building management and telecommunications, and collaborates with external partners to keep facilities running smoothly.

Qualifications

• Minimum four years of relevant professional experience with supervision.
• Proficiency in Adobe Acrobat and Microsoft Office 365 suite.
• Ability to manage multiple priorities and coordinate office operations.

Responsibilities

• Oversee reception and front-office operations and supervise administrative staff.
• Administer the Commonwealth Workplace Reservation System and generate utilization reports.
• Maintain the operations intranet and liaise with building management and external vendors.
• Support telecommunications, mail, supplies, and facilities service requests.
• Assist with safety plans and continuity of operations documentation.

Skills

Supervisory experience

Excellent organizational skills

Public-facing communication

Multitasking

Facilities coordination

Education

Bachelor’s degree in business administration/public administration

Graduate degree in business/public administration

Tools

Adobe Acrobat

Microsoft Office 365

SharePoint

Teams

ServiceNow

Job description

Commonwealth of Massachusetts’ EOHLC is seeking an Operations Coordinator to oversee daily staffing and reception services in the Central Boston office, ensuring a welcoming, professional experience for visitors and callers.

This role coordinates office space reservations, builds and maintains operations databases, supports building management and telecommunications, and collaborates with external partners to keep facilities running smoothly.