Operations & Provider Relations Manager

Mindful Support Services; Las Vegas (NV); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid holidays

PTO

Career growth

Professional development

Job summary

Mindful Support Services in the Las Vegas area seeks an experienced Office Manager to join our management team. You will supervise the Provider Support Specialist Team, manage provider/client relations, staff and facilities across Summerlin and Green Valley locations, and coach a cohort of mental health providers as an Account Manager.

The role focuses on driving location growth, delivering exceptional service, handling escalations, and building a culture of collaboration and professional

Qualifications

• Bachelor’s degree or equivalent experience.
• At least 2 years of fast-paced management experience (restaurants, retail, healthcare, etc.).
• Ability to communicate professionally, clearly, and effectively with management, staff, and clients
• Experience supervising, training and mentoring staff
• Willingness to step into difficult conversations with clients, providers, and staff
• Flexibility and learner mindset
• Background check required

Responsibilities

• Lead the Provider Support Specialist Team to set goals, manage outcomes, and provide timely follow through for more complex tasks.
• Coach the PSS team on how to deliver excellent customer service over the phone, in person, and via email to clients and providers by responding to all client and provider inquiries and needs in a timely manner.
• Handle escalated provider and client complaints as needed and provide guidance and direction to PSS team for follow up.
• Oversee PSS training and growth with the goal of developing leaders that can go on to thrive in a variety of departments and career paths.
• Develop a relationship with individual providers while working to understand their motivation and goals.
• Make meaningful touchpoints with providers on a monthly basis based on their communication preferences.
• Track touchpoints including phone calls, emails, surveys, forms, or other tools utilized for provider engagement by logging each interaction in the CRM.
• Identify areas of opportunity for improving providers’ various areas of success and enroll them in relevant seminars, group trainings, or online courses depending on availability and relevance.

Skills

Team management

Communication

Staff supervision

Conflict handling

Education

Bachelor's degree or equivalent

Job description

Mindful Support Services in the Las Vegas area seeks an experienced Office Manager to join our management team. You will supervise the Provider Support Specialist Team, manage provider/client relations, staff and facilities across Summerlin and Green Valley locations, and coach a cohort of mental health providers as an Account Manager.

The role focuses on driving location growth, delivering exceptional service, handling escalations, and building a culture of collaboration and professional