Operations Project Manager

Bank of America; Charlotte (NC); On-site; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a skilled project manager to oversee medium to large strategic initiatives within their operations department. This role involves coordinating across teams, managing project scope, and ensuring compliance with change standards. The ideal candidate will have a strong background in AGILE methodology, excellent problem-solving skills, and the ability to influence decisions among various stakeholders. Join a dynamic environment where you can make a significant impact on project success and drive innovative solutions.

Qualifications

• 5+ years of experience supporting end-to-end change for medium to large projects.
• Strong technical and analytical mindset in a heavy technical driven environment.

Responsibilities

• Manage and lead execution of multiple competing priorities to meet deadlines.
• Coordinate development of key project deliverables with internal and external partners.

Skills

AGILE methodology

JIRA

MS Office Suite

Change Management

Risk Management

Cross-Functional Collaboration

Project & Milestone Planning

Business Analysis Experience

Education

Undergraduate degree

Tools

UCRA

CAST

PPRT

ECM Tools

Job description

Job Description:

This job is responsible for managing medium to large strategic initiatives for an operations department or Line of Business. Key responsibilities include coordinating execution across stakeholders and test groups, managing project scope, planning, and organizing, directing the execution of change and working closely with stakeholders on project impact, risks, issues and escalations to ensure we mitigate the risks related to change effectively. Job expectations include acting as the first point of contact for end-to-end project status, project health, risk mitigation, and timely escalation to leadership and stakeholders. Works on various project related activities supporting Specialized Servicing and Fulfillment Operations (SSFO). Manages the end-to-end change process on people, process and technology changes focused on service, support or product fulfillment. Researches and documents organizational reviews, workflow analysis, and management/staff analysis. Responsible for significant contributions to the design and development of project deliverables. Responsible for timely completion of project deliverables. Resolves complex problems based primarily on knowledge of the business, as well as general project guidelines or procedures. Explains and interprets project procedures. Works across teams and team members on all phases of projects in a matrixed environment.

Responsibilities

• Determines change methods needed for assigned projects, educates resources, partners with all impacted teams involved, and provides reporting for the overall scope, schedule and costs throughout the change process • Partners with operations management on creating project impact and providing direction and guidance to internal teams • Coordinates development of key project deliverables in partnership with various key internal and external business partners • Manages and leads the execution of multiple and often competing priorities to meet deadlines and adhere with policies and procedures • Establishes project status routines and tracks critical path deadlines and overall business measures for success • Leads defect resolution and roadblock clearing efforts to enable successful completion of testing • Tracks success metrics and supports sustainability post project deployment including updates to procedures, readiness and knowledge transfer • Manages risk due to change and proactively escalates issues and drives solutions to reduce risk from change and ensure transparency of all stakeholders • Ensures compliance with all Enterprise Change Standards and corporate requirements, policies and procedures

Required Qualifications:

• Knowledge of the change framework for both AGILE and Waterfall project types; strong emphasis on AGILE methodology, JIRA • Efficiency in MS Office Suite (Word, Excel, PowerPoint, Visio, MS Project) and SharePoint • Minimum 5 years experience supporting end to end change for medium to large projects, desirable to have experience in an Operations area • Demonstrate a strong technical and analytical mindset in to work effectively within a heavy technical driven environment • Strong problem-solving skills and understanding of business requirements to identify opportunities and develop solutions to improve systems or processes, with an intense focus on collaboration • Ability to influence decisions with various business partners to include Technology, Sales, and Operations • Must be able to work efficiently in a high pressure, fast changing environment. • Demonstrated ability to be detail-oriented on business process concepts • Ability to effectively support multiple high priority activities concurrently • Ability to lead multiple projects end to end and to build consensus among different stakeholders

Desired Qualifications:

• SAFE Certified • Agile methodology experience, PMP or Six Sigma Certification • Undergraduate degree preferred

Skills

• Proficient in UCRA/CAST/PPRT/ECM Tools • Attention to Detail • Cross-Functional Collaboration • Risk Management • Ability to work independently • Change Management • Customer and Client Focus • Management of strict deadlines • Business Case Creation • Critical Thinking • Project & Milestone Planning • Presentation Skills • Business Analysis Experience • Significant experience working in project/change management

Shift:

1st shift (United States of America)

Hours Per Week:

40