Operations & Project Assistant

L & J Diesel Service Inc; Jacksonville (FL); Ibrido; USD 40.000 - 56.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k)

Dental insurance

Donation matching

Paid time off

Descrizione del lavoro

L&J Diesel Service in Jacksonville, FL is seeking an Operations & Project Assistant to support our diesel e-commerce business (Dieselogic) and our Turo car rental fleet. You will manage customer interactions, process SOP-driven tasks, and help coordinate orders, warranty claims, and fleet reservations.

Ideal candidates are detail-oriented multi-taskers with strong written communication skills who can bridge departments and keep daily workflows on track using tools like Wrike, Google Workspace,

Competenze

• 1–2+ years in customer service, e-commerce support, virtual assistance, or logistics coordination.
• Excellent written English with a professional, customer-first tone.
• Ability to follow SOPs and identify operational improvements.
• Experience with automotive parts or car rentals is a plus.

Mansioni

• Manage inbox and customer service across channels to deliver timely responses.
• Handle reputation management, reviews, RMA and warranty support, and order tracking.
• Coordinate Turo reservations, guest communications, check-in/out, and vehicle prep.
• Draft internal notes and support daily workflow using Wrike and Google Workspace.

Conoscenze

Customer service

Written English

Process-driven

Problem-solving

Attention to detail

Strumenti

Podium

Turo host platform

Google Workspace

Wrike

Slack/Teams

Descrizione del lavoro

Benefits

• 401(k)
• Dental insurance
• Donation matching
• Paid time off

Job Title

Operations & Project Assistant

Company

L & J Diesel Service

Location

Jacksonville, Fl

Employment Type

Full-Time

Department

Daily Operations & Sales Support

Position Type

Full-Time / Part-Time (Remote)

Reports To

Operations Manager / Owner

Job Summary

We are seeking a proactive, highly organized, and detail-oriented Operations & Project Assistant to support daily workflows across our diesel e-commerce business (Dieselogic) and our Turo car rental fleet.

In this role, you will serve as a vital multi-tasker handling customer interactions, reputation management, warranty/RMA intake support, order follow-ups, and daily Turo reservation coordination. The ideal candidate thrives in a structured, fast-paced environment, excels at following Standard Operating Procedures (SOPs), and possesses exceptional written communication skills.

Key Responsibilities

1. Dieselogic E-Commerce & Sales Operations

• Inbox & Customer Service Management: Monitor daily incoming communications across Podium, webchat, and email to deliver quick, professional, and clear responses.
• Reputation Management: Review daily customer feedback surveys, systematically identifying 8–10 ratings and issuing official Google Review invitations per company SOPs.
• RMA & Warranty Support: Guide customers through warranty claims, sending RMA forms, explaining testing requirements, and logging claim details in task management systems.
• Order & Tracking Follow-ups: Check accounting, shipping, and order status updates to provide clear ETAs and resolutions for customers.
• Technical & Compatibility Inquiries: Assist with basic product verification (fuel injectors, turbos, injection pumps) by gathering vehicle details (VIN/Year/Model) and referencing catalog fitment charts.

2. Turo Fleet & Reservation Management

• Guest Communication: Provide prompt, hospitable responses to guest inquiries, pre-trip questions, and in-trip support via the Turo platform.
• Check-In & Check-Out Coordination: Dispatch automated check-in/out instructions, lockbox codes, parking details, and identity verification steps.
• Calendar & Booking Tracking: Keep track of upcoming trips, schedule changes, trip extensions, and vehicle availability calendars.
• Vehicle Maintenance & Prep Scheduling: Coordinate cleaning, refueling, and routine maintenance turnaround schedules between rentals to ensure vehicles are always trip-ready.

3. Executive & Administrative Support

• Daily Workflow Tracking: Set calendar reminders, manage pending follow-ups, and organize project management boards (e.g., Wrike, Google Workspace).
• Internal Team Bridge: Draft accurate, concise internal notes between customer service, accounting, sales, and warehouse teams.

Qualifications & Requirements

• Experience: 1–2+ years in customer service, e-commerce support, virtual assistance, or logistics coordination.
• Software Familiarity:
  • Messaging & CRM: Podium, Turo host platform, or similar customer communication hubs.
  • Task & Workspace Tools: Google Suite (Docs, Sheets, Drive), Wrike, or Slack/Teams.
• Communication Skills: Excellent written English with a professional, customer-first tone and strong attention to spelling/grammar.
• Process-Driven: Ability to follow detailed SOPs strictly while identifying areas for operational improvement.
• Problem-Solving: Strong critical thinking skills when dealing with customer disputes, vehicle scheduling pinches, or technical inquiry routing.
• Auto/Diesel Knowledge (Bonus): Prior familiarity with automotive parts, car rentals, or mechanical terms is a plus, but coachability and willingness to learn are most important.