Sales Customer Service Associate

L & J Diesel Service Inc; Jacksonville (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package (health, dental, vision, 401k, PTO)

Opportunities for career growth

Job summary

A diesel fuel systems company in Jacksonville, FL is seeking a Sales/Customer Service Associate to provide excellent customer service and assist customers in finding the correct auto parts. Ideal candidates will have customer service or sales experience, excellent communication skills, and proficiency with office tools. The position offers a competitive salary and comprehensive benefits package.

Qualifications

• Previous customer service or sales experience is required.
• Experience in the auto parts industry is a plus.
• Ability to learn quickly and adapt to a fast-paced environment.

Responsibilities

• Provide excellent customer service through calls and emails.
• Assist customers in finding correct parts using internal systems.
• Collaborate with sales team to meet sales targets.

Skills

Customer service experience

Excellent communication skills

Proficiency with computers

Problem-solving abilities

Attention to detail

Adaptability

Tools

CRM software

MS Office Suite

Google Drive

Job description

Overview

Job Title: Sales/Customer Service Associate

Company: L & J Diesel Service

Location: Jacksonville, Fl

Employment Type: Full-Time

About Us

L & J Diesel Service is a leading diesel fuel systems manufacturer and parts dealer. We are looking for a passionate and driven individual to join our team as a Sales/Customer Service Associate.

Responsibilities

• Provide excellent customer service by answering incoming customer phone calls, managing incoming emails, and responding to customer text messages
• Assist customers in finding the correct part for their needs using our internal systems
• Approve customer orders and ensure they are forwarded to the shipping department for processing
• Maintain accurate customer records
• Assist with managing customer warranty claims and communications
• Address and resolve customer complaints and inquiries efficiently and professionally
• Collaborate with the sales team to meet and exceed sales targets
• Perform other duties as assigned to ensure smooth operations

Qualifications

• Experience: Previous customer service or sales experience is required; experience in the auto parts industry (e.g., O’Reilly, AutoZone), or a general understanding of auto parts and core parts is a plus
• Communication: Excellent written and oral communication skills
• Technical Skills: Proficiency with computers, including email, CRM software, and other office tools such as MS Office Suite and Google Drive
• Adaptability: Ability to learn quickly and adapt to a fast-paced, ever-changing environment
• Problem-Solving: Resourceful and able to resolve customer concerns effectively
• Attention to Detail: Strong organizational skills and attention to detail, especially when processing and checking order forms
• Attitude: Open-minded, team-oriented, and flexible with a positive attitude

What We Offer

• Competitive salary
• Comprehensive benefits package (health, dental, vision, 401k, PTO)
• Opportunities for career growth and professional development
• A supportive and collaborative team environment