Operations Program Specialist - Interventional Psychiatry

Weill Cornell Medicine; New York (NY); On-site; USD 48,000 - 55,000; Full time

Job summary

Weill Cornell Medicine in Midtown, New York, is seeking an Operations Program Specialist for the Interventional Psychiatry program. The role focuses on coordinating patient care, managing operational workflows, and supporting revenue cycle activities.

Responsibilities include policy documents, consent processing, and collaboration with the Practice Manager to drive program performance and patient satisfaction. A high school diploma is required; a Bachelor's degree is preferred.

Qualifications

• Strong organizational skills and ability to manage multiple workflows.
• Attention to detail in patient care coordination and documentation.
• Familiarity with medical terminology and coding CPT/ICD-10.
• Knowledge of third-party payer reimbursement processes (Medicare, Medicaid, Managed Care).

Responsibilities

• Provide administrative and operational support for coordinating patient care in Interventional Psychiatry.
• Oversee operations, workflows, and service delivery of the program.
• Manage front-end revenue cycle tasks, scheduling, referrals, and prior authorization initiation.
• Draft patient brochures and education materials with Practice Manager.
• Counsel patients on treatment and consent forms; update clinical records.
• Coordinate communication with research, clinical staff and laboratories on consent and enrollment.
• Support development and execution of projects to improve patient satisfaction and workflow efficiency.
• Serve as a subject matter expert for operational issues within the program.
• Monitor performance metrics and prepare reports for clinical and administrative stakeholders.

Skills

Organizational skills

Attention to detail

Medical terminology

CPT/ICD coding knowledge

Third-party payor knowledge

Education

High School Diploma

Bachelor's Degree preferred

Tools

eMR system

Job description

Operations Program Specialist – Interventional Psychiatry

Title: Operations Program Specialist - Interventional Psychiatry

Location: Midtown

Org Unit: Clinical Operations

Work Days

Weekly Hours: 35.00

Exemption Status: Non-Exempt

Salary Range: $34.51 - $39.62

• As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices

Position Summary

Under direction provides administrative and operational support related to coordinating patient care for the Interventional Psychiatry program.

Job Responsibilities

• Program oversight and management of Interventional Psychiatry operations, workflows, and service delivery.
• Responsible for front-end revenue cycle process, scheduling, referral entry, and initiating prior authorization process.
• Collaborate with Practice Manager to draft documents including but not limited to new patient brochures and education materials.
• Counsel patients on treatment and research consent forms. Process consent documents and update the clinical record. Coordinate with research, clinical staff, and laboratories on appropriate communication of treatment consenting and research enrollment.
• Contribute to development, planning, and execution of operational projects that enhance patient satisfaction, workflow efficiency, and program expansion.
• Serve as a subject matter expert and primary resource for operational issues with the program.
• Partner with Practice Manager to monitor program performance metrics and prepare reports for relevant clinical and administrative stakeholders.

Education

• High School Diploma
• Bachelor's Degree preferred

Experience

About Three Years Of Related Experience.

Prior experience working with an eMR system.

Knowledge, Skills And Abilities

• Excellent organizational skills and the ability to simultaneously manage several projects and workstreams.
• Strong attention to detail.
• Demonstrated knowledge of medical terminology.
• Demonstrated knowledge of CPT, ICD-9, and ICD-10 coding.
• Working knowledge of third-party payor reimbursement - Medicare, Medicaid, Managed Care and Commercial Insurance.

Working Conditions/Physical Demands

Standard office work.

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