Operations Program Managers

University of Utah; Salt Lake City (UT); On-site; USD 55,000 - 85,000; Full time

Job summary

University of Utah is seeking an Operations Program Manager to oversee division operations, including administration, finances, personnel, and program development. The role provides strategic support and helps implement new processes to advance the division's mission and goals.

The position may be hired at multiple levels with corresponding pay rates; extensive experience in program management and departmental leadership is valued.

Qualifications

• Bachelor's degree or higher is preferred; equivalency allowed for related experience.
• Master's degree may substitute for additional experience; see job levels for specifics.
• Experience in operations, program management or administrative leadership with budget responsibility.

Responsibilities

• Forecasts, develops and implements policies and procedures for customer service, staff management and budgets.
• Markets and promotes programs and services to internal and external customers.
• Participates in university-wide committees to establish standards and plans.
• Monitors service quality and ensures customer satisfaction.
• Develops departmental strategies aligned with quality improvement initiatives.
• Oversees recruitment, training, orientation and professional development of division staff.

Skills

Policy development

Budget management

Customer service

Staff management

Process improvement

Training development

Education

Bachelor's degree

Master's degree

Job description

Priority Review Date (Note - Posting may close at any time)

Job Summary

Under minimal supervision, responsible for division/department operations, pertaining to administrative, financial, personnel, and organizational functions. Provides strategic support and leadership in planning, developing, and implementing new programs to advance the mission and goals of the division/department. Assist in evaluating current and proposed systems and procedures. Recommends changes when necessary and assist in implementation of new processes. Acts as a catalyst between the department and its customers and staff to ensure continuity and quality of service and care.

Learn more about the great benefits of working for University of Utah: benefits.utah.edu

The department may choose to hire at any of the below job levels and associated pay rates based on their business need and budget.

Responsibilities

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Essential Functions

• Forecasts, develops and implements policies and procedures in the areas of customer service, staff management and budgetary goals and objectives that are consistent with University of Utah’s policies. Analyzes process outcomes and workflow to ensure and identify efficiencies in productivity and savings.
• Markets and promotes new and existing programs and services to internal and external customers.
• Participates in University-wide committees to establish customer service standards and administrative plans and policies.
• Monitors the appropriateness and effectiveness of service within the division in order to deliver outstanding service to both internally and externally to the division.
• Ensures customer satisfaction by analyzing complaints, concerns and suggestions and providing appropriate follow-through.
• Develops departmental strategies consistent with the assigned departments continuous quality improvement program.
• Ensures competency of staff through the development and/or presentation of educational programs and through on going staff performance evaluations. Oversees recruitment, training, orientation, and professional development of division staff in support of accomplishing division goals and mission.

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking.

Minimum Qualifications

EQUIVALENCY STATEMENT : 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

Department may hire employee at one of the following job levels:

Operations Program Manager, III : Requires a bachelor’s (or equivalency) + 6 years or a master’s (or equivalency) + 4 years of directly related work experience.

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at [phone] for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at [phone] or [phone] or University Human Resource Management at [phone] if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX ( OEO ). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page .

Online reports may be submitted at https://oeo.utah.edu

https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members , a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.

Required fields are indicated with an asterisk (*).

• * What is your highest level of completed education?
  • None
  • High School Diploma or Equivalent
  • Associate Degree
  • Bachelor's Degree
  • Master's Degree
  • Doctorate Degree
• * How many years of related work experience do you have?
  • Less than 2 years
  • 2 years or more, but less than 4 years
  • 4 years or more, but less than 6 years
  • 6 years or more, but less than 8 years
  • 8 years or more, but less than 10 years
  • 10 years or more, but less than 12 years
  • 12 years or more, but less than 14 years
  • 14 years or more
• Do you have any current relatives working in HCI? (Open Ended Question)

Required Documents

• Resume

Optional Documents

• Cover Letter

University Human Resource Management

250 East 200 South, Suite 125 Salt Lake City, UT 84111

Contact us: [phone] By Email: [e-mail]