Operations & Program Integration SME

prometheusfederalservices; United States; Remote; USD 110,000 - 130,000; Full time

Job summary

Prometheus Federal Services seeks an experienced VA Operations & Program Integration SME to support large-scale transformation within the Veterans Health Administration. You will serve as the connective tissue across government stakeholders, contractors, technology vendors, and implementation teams to ensure initiatives are well-defined and executed successfully.

The ideal candidate has deep knowledge of VA operations, healthcare transformation, and the ability to operate at the intersection of

Qualifications

• Bachelor's degree required.
• 10+ years in federal healthcare programs preferred.
• 7+ years leading program management or transformation.
• Experience coordinating government/contractor/tech vendor teams.
• Knowledge of VHA operations and healthcare delivery models.
• Experience presenting to senior government leadership.
• Strong business process analysis and requirements mgmt skills.
• Experience developing governance artifacts and executive reporting.

Responsibilities

• Lead enterprise-level program integration across multiple workstreams.
• Establish governance structures and performance reporting frameworks.
• Facilitate collaboration among VHA leadership, contractors, and vendors.
• Analyze current and future-state processes and dependencies.
• Identify operational gaps and develop actionable recommendations.
• Manage requirements gathering and documentation.
• Develop and maintain program artifacts and schedules.
• Monitor risks, issues, and dependencies; drive resolution.
• Coordinate activities across technology and operational initiatives.
• Support acquisition planning and contractor coordination.
• Collaborate with technical teams to align solutions with business needs.
• Provide strategic communications and portfolio reporting to leadership.
• Establish metrics to evaluate progress and outcomes.
• Lead stakeholder engagement sessions and workshops.

Skills

Program integration

Operations modernization

Governance structures

Requirements management

Stakeholder engagement

Plan & reporting

MS Office 365

Education

Bachelor's degree

Master's degree preferred

Tools

Microsoft Office 365

Job description

Position Summary

Prometheus Federal Services (PFS) is a trusted partner of federal health agencies. We are seeking the addition of an experiencedVA Operations & Program Integration Subject Matter Expert (SME) to support large-scale transformation initiatives within the Veterans Health Administration (VHA), including enterprise patient scheduling, digital health modernization, and cross-functional operational improvement efforts.This role will serve as the connective tissue across government stakeholders, contractors, technology vendors, and implementation teams. The successful candidate will provide strategic program integration, operational governance, business process oversight, and project management support to ensure that complex initiatives are aligned, well-defined, and successfully executed. The ideal candidate brings deep knowledge of VA operations, healthcare transformation, and the ability tooperateeffectively at the intersection of business, technology, and program delivery.

Essential Duties & Responsibilities

• Lead enterprise-level program integration activities across multiple workstreams, ensuring alignment of operational, technical, and strategicobjectives.
• Establish andmaintaingovernance structures, decision-making processes, operating rhythms, and performance reporting frameworks for complex healthcare transformation initiatives.
• Facilitate collaboration among VHA leadership, program offices, contractors, technology vendors, and implementation partners to drive successful outcomes.
• Analyze and document current-state and future-state business processes, operational workflows, organizational structures, and program dependencies.
• Identifyoperational gaps, resource constraints, and process improvement opportunities and develop actionable recommendations.
• Support requirements management activities, including gathering,validating, documenting,andmaintainingbusiness and functional requirements.
• Develop andmaintainprogram artifacts, including roadmaps, integrated master schedules, implementation plans, risk registers, dependency trackers, and executive briefings.
• Monitor and manage program risks, issues, assumptions, and dependencies andfacilitateresolution through established governance channels.
• Coordinate activities across multiple technology and operational initiatives to ensure alignment with enterpriseobjectivesand implementation timelines.
• Support acquisition planning, contractor coordination, and performance management activities by providing strategic advice and operational insight.
• Collaborate with technical teams to ensure solutions align with business requirements, operational processes, and user needs.
• Support executive leadership with strategic communications, decision support materials, portfolio reporting, and program analyses.
• Establish metrics and performance measures to evaluate program progress, operational effectiveness, adoption, and business outcomes.
• Facilitate stakeholder engagement sessions, workshops, interviews, and working groups to build consensus and drive informed decision-making.
• Support healthcareoperationsmodernization initiatives, including patient scheduling, workforce transformation, digital service delivery, and veteran experience improvements.
• Apply knowledge of VA policy, governance, and organizational dynamics to support successful program execution in a highly matrixed environment.

Minimum Qualifications

• Bachelor's degree from an accredited institution.
• Minimum of ten (10) years of professional experience supporting federal healthcare programs, with a strong preference for Veterans Affairs experience.
• Minimum of seven (7) years of experience leading program management, operations modernization, business transformation, or strategic integration efforts.
• Demonstrated experience supporting complex, multi-stakeholder initiatives involving government, contractor, and technology vendor teams.
• Experience supporting enterprise healthcare technology implementations, digital transformation programs, or large-scale operational improvement initiatives.
• Knowledge of Veterans Health Administration (VHA) operations, healthcare delivery models, governance structures, and business processes.
• Experiencefacilitatingexecutive-level governance forums and presenting tosenior government leadership.
• Strong business process analysis, operational assessment, andrequirementsmanagement skills.
• Experience developing andmaintainingproject plans, schedules, governance artifacts, risk management documentation, and executive reporting products.
• Ability to synthesize complex operational, technical, and organizational information into actionable recommendations.
• Proficiencywith Microsoft Office 365 applications, including Word, Excel, PowerPoint,Teams, SharePoint, and Visio.
• Excellent written and verbal communication skills with the ability to effectively engage executive, operational, technical, and frontline stakeholders.
• Ability to work independently and effectively within multidisciplinary teams in a fast-paced environment.
• Ability to work in the U.S. indefinitely without sponsorship
• Ability to obtain a public trust

Preferred Qualifications

• Master's degree in Healthcare Administration, Public Administration, Business Administration, Information Systems, ora related field.
• Experience supporting Enterprise Patient Scheduling (EPS), community care, direct care, veteran self-service platforms, or healthcare scheduling operations.
• Project Management Professional (PMP), Lean Six Sigma, Certified Scrum Master (CSM),Prosci, or similar certification.
• Experience supporting VHA, VBA, OIT, or other federal healthcare organizations.
• Familiarity with Agile delivery methodologies, portfolio management processes, and enterprise governance frameworks.
• Experience coordinating large contractor ecosystems, system integrators,and/or enterprise technology vendors.

Compensation & Benefits

PFS offers a benefits package that may include health, dental, and vision coverage; flexible spending accounts; disability and life insurance; a retirement plan; paid time off; and other programs to support employees and their families. Learn more about PFS Benefits.

The posted salary range represents PFS's good-faith estimate for this role. Actual compensation offered will be determined by a combination of factors, including but not limited to: the candidate's education, knowledge, skills, competencies, and experience;internal equity; geographic location; and contract and organizational requirements. PFS is committed to fair, consistent, and equitable compensation practices across the organization, and offers are calibrated to maintain internal pay equity while remaining competitive in the external market.

Salary Range: $110,000 - $130,000

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, parental status, national origin, age, disability, genetic information, political affiliation, military service, or other status protected by law.

Accommodations

PFS is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application or interview process, please contact us at [e-mail]. Reasonable accommodations are available to ensure applicants with disabilities have equal access to the hiring process, in accordance with the Americans with Disabilities Act (ADA) and applicable laws.

Workplace Health, Safety, and Compliance

This position may be subject to client‑specific or government‑mandated vaccination, health, or safety requirements, which may change over time.

Texting Privacy Policy and Information:

• Message type: Informational; you will receive text messages regarding your application and potentially regarding interview scheduling.
• No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
• Message frequency will vary depending on the application process.
• Msg & data rates may apply.
• Opt out at any time by texting "stop".