Operations Professionals

Christensen, Inc.; Seattle (WA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health Insurance Benefits

401(k) plan with company contribution

Paid time off

Parental Leave Program

Employee Assistance Program

Employee Recognition Program

Employee Referral Bonus Program

Job summary

Christensen, Inc. in Seattle seeks an Operations Professional responsible for overseeing daily operations of delivery drivers and ensuring efficient logistical activities. The role includes managing a delivery team, optimizing routes, addressing operational issues, and fostering operational improvements to meet service expectations. Candidates should be prepared for an office environment and possess strong operational oversight skills. Benefits include health insurance, 401(k) contributions, paid time off, and other support programs.

Responsibilities

• Develop and enforce operational processes to improve efficiency and quality of service.
• Track and report key performance indicators (KPIs) like delivery accuracy.
• Monitor real-time delivery operations to address issues like delays.
• Analyze and implement route optimization strategies.
• Lead, supervise, and support a team of delivery drivers.
• Hire, train, and onboard new delivery drivers.

Job description

Role Overview

As an Operations Professional at Christensen, you will oversee the daily operations of delivery drivers and ensuring that all logistical activities run smoothly and efficiently. This position involves managing the delivery team, optimizing delivery routes, ensuring compliance with company policies and procedures, and driving operational improvements to meet customer service expectations and business goals.

Key Responsibilities

• Develop and enforce operational processes to improve efficiency and quality of service.
• Track and report key performance indicators (KPIs), such as delivery accuracy, time efficiency, and customer satisfaction.
• Monitor real-time delivery operations to address any issues that arise, such as delays or route adjustments.
• Analyze and implement route optimization strategies to reduce costs, fuel consumption, and delivery times.
• Lead, supervise, and support a team of delivery drivers, ensuring they adhere to safety standards, performance metrics, and company policies.
• Hire, train, and onboard new delivery drivers, providing ongoing coaching and professional development.

Physical & Mental Demands

• Operates in a professional office environment.
• Regularly required to stand, walk, sit for long periods of times, talk, and hear.
• Repeating motions that may include the wrists, hands and/or fingers, with the ability to reach with hands and arms.
• This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

Company Offered Benefits

As Christensen continues to fuel exponential growth, we pursue to offer a diverse portfolio of benefits coupled with our compensation and bonus incentive programs. A few elements of our benefit programs include:

• Health Insurance Benefits:
  • Medical, Dental, Vision, plus Ancillary Plans.
  • Flexible Spending Accounts for Health and Dependent Care, and Health Savings Accounts.
  • Company provided long term disability and up to $50,000 of life insurance.
• 401(k) plan with a generous company contribution.
• Paid time off in addition to 7 company paid holidays.
• Parental Leave Program.
• Employee Assistance Program.
• Employee Recognition Program.
• Employee Referral Bonus Program.