Operations & Production Manager, Flooring & Home Improvement

Floor Coverings International; Chicago (IL); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Bonus opportunities

PTO

Mileage reimbursement

Free uniforms

Advancement opportunities

Training & development

Paid Vacation and PTO

Job summary

Floor Coverings International is hiring an Office/Production Manager in the Chicago area to run daily operations from proposal through project completion, ensuring a seamless customer experience. You will coordinate schedules, crews, and materials while tracking progress and maintaining accurate records in Salesforce and QuickBooks Online.

The role requires strong organization, proactive communication, and the ability to multitask in a fast-paced environment.

Qualifications

• Experience with QuickBooks Online required.
• Strong organizational and project-coordination skills.
• Excellent communication, especially over the phone.
• Ability to multitask in a fast-paced environment.
• Experience with CRM systems such as Salesforce is a plus.
• Valid driver’s license and reliable personal vehicle for occasional job site visits.
• Experience in flooring, construction, or home improvement is a plus.

Responsibilities

• Oversee day-to-day office operations, keeping the workspace organized, efficient, and welcoming.
• Coordinate production schedules, job timelines, and crew/installer assignments to keep projects on track.
• Track jobs from sale through completion, proactively flagging delays or issues before they impact the customer.
• Manage calendars, scheduling, and internal coordination across the team.
• Occasionally travel to job sites in your own vehicle to check on progress, meet installers, or resolve issues (mileage reimbursed).
• Order and track materials as needed to keep projects moving on schedule.
• Serve as a primary point of contact for customers via phone, text, and email.
• Schedule appointments for Design Associates and manage follow-ups on open proposals.
• Ensure a smooth, professional experience for every customer throughout their project.
• Support and execute local marketing initiatives to drive brand awareness.
• Represent the business at home shows and community events (occasional evenings/weekends).
• Update Salesforce daily with job progress and customer information (training provided).
• Partner with bookkeeping support and maintain accurate records in QuickBooks Online.
• Meet weekly with the Owner to review sales performance, production pipeline, and project status.
• Participate in weekly planning and strategy meetings.
• Help improve processes, identify efficiencies, and take ownership of key administrative and operational functions.
• Contribute ideas that shape the future of the business.

Skills

Organizational skills

Project coordination

Communication skills

Multitasking

CRM systems

Salesforce

QuickBooks Online

Driver’s license

Tools

QuickBooks Online

Salesforce

Job description

Floor Coverings International is hiring an Office/Production Manager in the Chicago area to run daily operations from proposal through project completion, ensuring a seamless customer experience. You will coordinate schedules, crews, and materials while tracking progress and maintaining accurate records in Salesforce and QuickBooks Online.

The role requires strong organization, proactive communication, and the ability to multitask in a fast-paced environment.