Operations & Process Excellence Specialist

Keller Williams Grand Rapids East; Austin, Northern (TX, KY); Hybrid; USD 80,000 - 110,000; Full time

Job summary

Keller Williams Grand Rapids East is seeking an Operations Specialist to develop, implement, and evaluate project plans and operational initiatives for KW MAPS Coaching systems and processes. You will analyze requirements, identify gaps, recommend solutions, and provide data-driven insights to keep initiatives on time and aligned with business goals.

This role requires collaboration across Operations, Product Management, and IT, with heavy emphasis on documentation, reporting, and governance to

Qualifications

• Bachelor's degree required or four years of relevant education/work experience substituted for degree
• Minimum of three years of specialized experience in project management or project coordination
• Experience in project coordination, operations, or process improvement
• Experience collaborating with cross-functional teams on processes, systems, or products
• High attention to detail and strong organizational skills
• Strong communication and accountability for deadlines/deliverables
• Ability to manage multiple projects with minimal oversight
• Experience in requirements gathering and task tracking
• Polished, professional demeanor
• Familiarity with project coordination tools and workflow management
• Proficiency in Microsoft Office (Excel, Word, Outlook) and project tracking tools
• Knowledge of industry developments, techniques, and trends

Responsibilities

• Directs and coordinates KW MAPS projects aligned with business goals and priorities
• Plans and evaluates operational scope, timelines, and deliverables with Operations and Product Management
• Implements operational plans supporting new revenue streams, including requirements gathering and training
• Develops operational plans, prepares reports, and presents recommendations
• Facilitates process discovery sessions and gap analyses
• Analyzes initiatives to improve business growth, customer service, and productivity
• Researches and documents operational process flows and data models
• Evaluates industry trends and assesses strategic effectiveness
• Produces and maintains project documentation (task lists, scope, schedules)
• Coordinates tasks across internal teams and external stakeholders
• Delivers operational status updates and reporting for leadership
• Collaborates with cross-functional teams to align initiatives across stakeholders
• Leads periodic system audits to ensure data accuracy and integrity
• Analyzes data quality metrics and resolves discrepancies
• Plans operational initiatives using data-driven insights
• Leads development and lifecycle of new and current products inside the department
• Manages Zendesk configuration and reporting as administrator
• Ensures proper workflows, permissions, and automation configurations

Skills

Project management

Operations

Process improvement

Cross-functional collaboration

Data analysis

Communication

Microsoft Office

Excel

Documentation

Time management

Education

Bachelor's degree

Tools

Zendesk

Microsoft Office

Project tracking tools

Excel

Job description

Keller Williams Grand Rapids East is seeking an Operations Specialist to develop, implement, and evaluate project plans and operational initiatives for KW MAPS Coaching systems and processes. You will analyze requirements, identify gaps, recommend solutions, and provide data-driven insights to keep initiatives on time and aligned with business goals.

This role requires collaboration across Operations, Product Management, and IT, with heavy emphasis on documentation, reporting, and governance to