Operations & Process Excellence Lead (TS/SCI)

Cherokee Federal; Virginia (MN); On-site; USD 160,000 - 170,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Job summary

Cherokee Federal is seeking an Operations Support Specialist to support a Northern Virginia client with administrative, human resources, and digital presentation duties. The role emphasizes facilitating communications and managing project-related tasks in a highly secure environment.

The candidate should have extensive experience with strategy development, workflow optimization, and proficient use of office tools and CRM/workforce systems. A TS/SCI clearance is required and U.S.

Qualifications

• At least ten years of work experience.
• Seven or more years in strategy development and/or workflow optimization.
• Bachelor’s degree; three years of additional experience accepted in lieu of a degree.
• Proficiency with office productivity tools and industry databases.

Responsibilities

• Digitize processes using Bluescape, Skype, and other tools.
• Identify bottlenecks and standardize procedures to improve efficiency.
• Maintain accurate records, track actions, and compile reports.
• Coordinate calendars and meetings across teams and stakeholders.
• Conduct interviews and document observations for program initiatives.
• Develop strategy for operational programs and training pipelines.
• Assist with documenting progress and presenting feedback.
• Support front-office communications to mid-level managers and senior leadership.
• Prepare executive communications reflecting programs and progress.
• Assist with summits, conferences, and off-site meetings for large audiences.

Skills

Office productivity tools

Bluescape

Skype

Data management

Communication skills

Analytical thinking

Project management

Stakeholder coordination

Interviewing

Strategic planning

Education

Bachelor's degree or equivalent

Tools

CRM platforms

Workforce management systems

Microsoft Office

Google Workspace

Job description

Cherokee Federal is seeking an Operations Support Specialist to support a Northern Virginia client with administrative, human resources, and digital presentation duties. The role emphasizes facilitating communications and managing project-related tasks in a highly secure environment.

The candidate should have extensive experience with strategy development, workflow optimization, and proficient use of office tools and CRM/workforce systems. A TS/SCI clearance is required and U.S.