Operations & Process Excellence Coordinator

Foundation Software

Strongsville (OH)

On-site

USD 42,000 - 62,000

Full time

14 days+

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Benefits offered by this job

Tickets to Cleveland sporting events

Lunch and learns

Employee appreciation events

Paid vacation

Paid holidays

401(k) with matching contributions

Medical, dental, and vision coverage

Liberty Mutual insurance discounts

Job summary

Foundation Software is seeking an Operations Admin to support company-wide projects focused on process alignment and improvement. This role coordinates cross-functional initiatives, manages process documentation, and ensures project goals align with business objectives.

The ideal candidate thrives in a collaborative environment and drives operational efficiency and standardization. Based in Northeast Ohio, Foundation offers a fun, casual culture with comprehensive benefits, wellness facilities,

Qualifications

2+ years of experience in operations or process improvement.
Ability to document, streamline, and optimize business processes.
Experience with CRM, project management, or workflow automation tools.
Strong organizational and multi-project management skills.
Excellent written and verbal communication; team-oriented.
Analytical mindset to identify gaps and propose solutions.
Detail-oriented, proactive, and self-motivated with accountability.
Ability to adapt to a fast-paced environment and shifting priorities.

Responsibilities

Plan, coordinate, and track key operational projects across departments.
Collaborate with stakeholders to document and refine business processes.
Maintain and update project documentation, workflows, SOPs, and training materials.
Monitor timelines and assist in meeting deadlines.
Create onboarding and training materials for customer success and support teams.
Support continuous improvement across company-wide initiatives.