Operations Transformation Analyst

Michigan Farm Bureau; Lansing (MI); In loco; USD 65.000 - 95.000; Tempo pieno

Vantaggi offerti da questo lavoro

Full benefits package

Descrizione del lavoro

Michigan Farm Bureau is seeking a Sr Operational Support Analyst to lead operational initiatives, system enhancements, and cross-functional projects that support the Property/Casualty Customer Service organization. This role acts as SME and liaison between business teams, IT, and product partners to ensure successful design, testing, and implementation of system and process changes.

Responsibilities include requirements gathering, solution design, testing, issue resolution, and production

Competenze

• Bachelor's degree in business, operations, insurance, or related field required or equivalent experience.
• Minimum of four to six years of progressive experience in customer service, operations, insurance, or related field required.
• Minimum of three years of experience leading projects, workstreams, or cross-functional initiatives required.
• Experience in testing, system implementations, or operational change activities required.
• Experience in process improvement and workflow optimization required.
• Experience working cross-functionally with business and technical teams required.
• Experience with project methodologies required. Willingness to pursue ongoing job-related training and development required.

Mansioni

• Lead operational initiatives, system enhancements and cross-functional projects for PCCS.
• Serve as SME and liaison between business teams, IT and product partners for design, testing and implementation.
• Drive process improvement and operational effectiveness to enhance efficiency and customer experience.
• Lead production support activities including testing, validation, and post-implementation review.
• Oversee SDP processes including triaging, prioritizing and resolving complex tickets.

Conoscenze

Project leadership

Cross-functional collaboration

Process improvement

Testing

Stakeholder management

IT liaison

Service Desk Plus

Formazione

Bachelor's degree

Strumenti

Service Desk Plus

Descrizione del lavoro

Michigan Farm Bureau is seeking a Sr Operational Support Analyst to lead operational initiatives, system enhancements, and cross-functional projects that support the Property/Casualty Customer Service organization. This role acts as SME and liaison between business teams, IT, and product partners to ensure successful design, testing, and implementation of system and process changes.

Responsibilities include requirements gathering, solution design, testing, issue resolution, and production