Operations Planner

transportationinsight; Hickory (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

Transportation Insight in Hickory, NC is seeking an Operations Planner to manage daily client transportation, route shipments to the most cost-efficient carriers, and ensure safety and service standards. You will handle orders from receipt to delivery, monitor status, and collaborate with carriers and customers to resolve issues.

BS/BA required or relevant experience; strong Excel and Outlook skills expected; equal opportunity employer.

Qualifications

• BS/BA degree or relevant work experience.

Responsibilities

• Enter and process transportation orders from multiple channels.
• Tender freight to carriers while monitoring safety and cost.
• Track pick-up and delivery statuses to ensure on-time service.
• Maintain daily interaction with clients to resolve issues.
• Build and sustain productive carrier relationships.
• Identify opportunities to improve transportation processes.

Skills

Excel

Client communication

Education

BS/BA degree or relevant work experience

Job description

JOB PURPOSE

The Operations Planner will manage all aspects of a client's day-to-day transportation as well as proactively communicate and solve transportation-related issues by routing each shipment to the most effective carrier, remaining cognizant of safety, service, and cost. The Operations Planner will also manage customer shipments from order receipt through delivery, uncover potential for additional freight cost savings, manage client and contract carrier relationships, and provide customer service on assigned accounts.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Order entry - responsible for timely and accurate entry of transportation orders received from customers via emails from the customer, phone calls, web interface, fax or EDI.
• Tendering Freight - tendering freight to low-cost carriers via EDI, Web interface, or email - remaining focused on carrier safety compliance to DOT rules, carrier performance, and financial impact.
• Service monitoring - responsible for tracking and securing actual pick-up and delivery statuses of client shipments.
• Customer Service - daily professional interaction with key internal and external clients to solve their daily transportation need, informing clients of issues/results.
• Carrier relationships - maintain productive relationships with carrier partners in daily interactions either via e-mail or phone.
• Continuous improvement - empowered to consistently look for opportunities to improve processes.
• May preform other duties as assigned.

JOB REQUIREMENTS

• BS/BA degree or relevant work experience.

KNOWLEDGE, SKILLS, AND ABILITIES

• General Computer skills, centered primarily around excel and outlook - data entry into system templates. Ability to communicate directly with clients and maintain their trust and achieve their objectives daily. Foster a culture centered on quality work, team and individual personal and professional success while maintaining the highest standards of conduct and ethics. Ability to manage multiple tasks while staying focused on quality and customer satisfaction. Previous transportation experience is not a requirement.

EEOC/ADA STATEMENT

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, religion, disability, veteran, or any other status prohibited by applicable national, federal, state or local law. In an effort to recruit, develop and retain top talent, we are committed to a policy of nondiscrimination in all personnel practices to ensure equal opportunity for employment, promotion, and training for a more inclusive workforce.