Operations Planner

Transportation Insight LLC; Hickory (NC); On-site; USD 42,000 - 68,000; Full time

Job summary

Transportation Insight LLC in North Carolina seeks an Operations Planner to manage daily client transportation, route shipments to cost-effective carriers, and ensure safety and service quality.

You will handle orders from receipt to delivery, monitor statuses, and build Carrier relationships while seeking cost savings. This role emphasizes accuracy, communication, and continuous improvement.

Qualifications

• BS/BA degree or relevant work experience.
• Strong written and verbal communication with clients.
• Ability to manage multiple tasks while ensuring accuracy.

Responsibilities

• Enter transportation orders accurately and timely.
• Tender freight to low-cost carriers via EDI, web interface, or email.
• Monitor service with real-time pickup and delivery statuses.
• Provide daily customer service to clients and inform about issues.
• Maintain carrier relationships and seek improvements.
• Pursue continuous process improvements.
• May perform other duties as assigned.

Skills

Client communication

Multitasking

Data entry

Quality-focused

Team collaboration

Education

BS/BA degree or relevant work experience

Tools

Excel

Outlook

Job description

JOB PURPOSE

The Operations Planner will manage all aspects of a client's day-to-day transportation as well as proactively communicate and solve transportation-related issues by routing each shipment to the most effective carrier, remaining cognizant of safety, service, and cost. The Operations Planner will also manage customer shipments from order receipt through delivery, uncover potential for additional freight cost savings, manage client and contract carrier relationships, and provide customer service on assigned accounts.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Order entry - responsible for timely and accurate entry of transportation orders received from customers via emails from the customer, phone calls, web interface, fax or EDI.
• Tendering Freight - tendering freight to low-cost carriers via EDI, Web interface, or email - remaining focused on carrier safety compliance to DOT rules, carrier performance, and financial impact.
• Service monitoring - responsible for tracking and securing actual pick-up and delivery statuses of client shipments.
• Customer Service - daily professional interaction with key internal and external clients to solve their daily transportation need, informing clients of issues/results.
• Carrier relationships - maintain productive relationships with carrier partners in daily interactions either via e-mail or phone.
• Continuous improvement - empowered to consistently look for opportunities to improve processes.
• May preform other duties as assigned.

JOB REQUIREMENTS

• BS/BA degree or relevant work experience.

KNOWLEDGE, SKILLS, AND ABILITIES

• General Computer skills, centered primarily around excel and outlook - data entry into system templates.
• Ability to communicate directly with clients and maintain their trust and achieve their objectives daily.
• Foster a culture centered on quality work, team and individual personal and professional success while maintaining the highest standards of conduct and ethics.
• Ability to manage multiple tasks while staying focused on quality and customer satisfaction.
• Previous transportation experience is not a requirement.

EEOC/ADA STATEMENT

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, religion, disability, veteran, or any other status prohibited by applicable national, federal, state or local law. In an effort to recruit, develop and retain top talent, we are committed to a policy of nondiscrimination in all personnel practices to ensure equal opportunity for employment, promotion, and training for a more inclusive workforce.

RECRUITMENT SCAM NOTICE

Transportation Insight/Nolan Transportation Group is aware of scams involving fake job interviews and offers. Our hiring process includes a formal interview with a member of our recruitment team. We do not conduct interviews exclusively through text or instant messaging platforms. TI/NTG does not require candidates to pay for training, equipment, or any other fees as a condition of employment. Any request for payment is a scam. Official communication from our recruitment team about your application will only come from emails ending in '@ntgfreight.com' or from '[e-mail]'.