Operations Performance Management Specialist

Health Care Service Corp.; Richardson (TX); On-site; USD 62,000 - 136,000; Full time

Job summary

Health Care Service Corporation is seeking a data analyst to support development and delivery of operational performance reporting to enable informed decision-making. The Specialist independently analyzes data, develops reporting solutions, and translates business requirements into accurate, actionable insights, adhering to established data governance standards.

This role advances standardized, scalable, and automated reporting by identifying improvement opportunities and leveraging data, tools,

Qualifications

• Bachelor’s degree and 3 years of experience with a broad range of exposure to system analysis, application development, database design and administration, or 7 years of experience with a broad range of exposure to systems analysis, application development and administration.
• Experience with and understanding of Governance, Risk and Compliance concepts and processes (e.g. policies, audits, controls metrics)
• Experience with a GRC Solution
• Experienced in tracking and organizing information
• Experienced in various desktop tools for tracking and managing information
• Experienced in leading work efforts, simple project management
• Experienced in preparing and reporting status
• Knowledge of corporate operations, including business partner operations, compliance support, code of conduct, and corporate policies and procedures.
• Knowledge of organization structure and responsibilities, regulatory policies and procedures and other subsidiary operations.
• Clear and concise verbal and written communication skills, including the ability to articulate complex concepts to various technical and non-technical audiences.
• Time-management, and project-management skills.
• Collaborate well with individuals across the business and IT, as well as at all levels of the organization.
• Experienced in areas of sensitivity, listening/receptivity, leading and motivating others, and open to the opportunities of new ideas and approaches proposed by auditees and project leaders.
• Work Independently, with guidance in only the most complex situations

Responsibilities

• Developing and delivering operational performance reporting to enable informed decision-making.
• Analyze data, develop reporting solutions, and translate business requirements into accurate, actionable insights.
• Adhere to established data governance standards.
• Advance standardized, scalable, and automated reporting by identifying improvement opportunities and leveraging data, tools, and system capabilities to improve efficiency and effectiveness.

Skills

Data analysis

GRC concepts

GRC solution

Project management

Communications

Stakeholder collaboration

Independent worker

Education

Bachelor's degree

Tools

GRC solution

Tableau

Power BI

Alteryx

UiPath

Job description

Job Summary

Positioned at the intersection of data, technology, and business operations, this role supports the development and delivery of operational performance reporting to enable informed decision-making. The Specialist independently analyzes data, develops reporting solutions, and translates business requirements into accurate, actionable insights, adhering to established data governance standards. This role advances standardized, scalable, and automated reporting by identifying improvement opportunities and leveraging data, tools, and system capabilities to improve efficiency and effectiveness.

Job Requirements

• Bachelor’s degree and 3 years of experience with a broad range of exposure to system analysis, application development, database design and administration, or 7 years of experience with a broad range of exposure to systems analysis, application development and administration.
• Experience with and understanding of Governance, Risk and Compliance concepts and processes (e.g. policies, audits, controls metrics)
• Experience with a GRC Solution
• Experienced in tracking and organizing information
• Experienced in various desktop tools for tracking and managing information
• Experienced in leading work efforts, simple project management
• Experienced in preparing and reporting status
• Knowledge of corporate operations, including business partner operations, compliance support, code of conduct, and corporate policies and procedures.
• Knowledge of organization structure and responsibilities, regulatory policies and procedures and other subsidiary operations.
• Clear and concise verbal and written communication skills, including the ability to articulate complex concepts to various technical and non-technical audiences.
• Time-management, and project-management skills.
• Collaborate well with individuals across the business and IT, as well as at all levels of the organization.
• Experienced in areas of sensitivity, listening/receptivity, leading and motivating others, and open to the opportunities of new ideas and approaches proposed by auditees and project leaders.
• Work Independently, with guidance in only the most complex situations

Preferred Job Requirements

• Bachelor’s degree in related field (e.g., Business Analytics, Data Analytics, Data Science, Statistics, Mathematics, Economics, Information Systems, Computer Science, Operations Management)
• Demonstrated progression in applying analytical, technical, and business domain knowledge to solve moderately complex problems with limited oversight.
• Strong proficiency in programming and query languages (e.g., SQL, Python, R) with the ability to independently develop, optimize, and troubleshoot queries.
• Ability to create dynamic and engaging dashboards leveraging data visualization tools such as Tableau and/or Power BI.
• Experience using automation tools (e.g., Alteryx, UiPath) to support data preparation, workflow execution, and process improvements.
• Solid project management skills, including the ability to manage multiple priorities, track deliverables, and resolve issues in moderately complex initiatives.

Pay Transparency Statement: At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards. The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

Base Pay Range $61,500.00 - $136,100.00 Exact compensation may vary based on skills, experience, and location.

HCSC Employment Statement: We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

For more than 80 years, HCSC has been dedicated to expanding access to high-quality, cost-effective health care and equipping our members with information and tools to make the best health care decisions for themselves and their families. As an industry leader, HCSC also has been helping to make the health care system work better for all Americans. To remain a leader, we offer compelling careers that encourage resourcefulness, strategic thought and empower you to make a difference in the lives of our members and their communities. Today, with the industry at an important crossroad, HCSC is reimagining health care and looking for original thinkers who aren’t afraid to make innovative contributions. We are an Equal Opportunity Employment employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Learn more about HCSC, our commitment to our members and the opportunity you’ll have to improve health care delivery in an open, collaborative environment.

HCSC is committed to diversity in the workplace and to providing equal opportunity to employees and applicants. If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in either using the Careers website or completing the application process, you can call us at 1-866-977-7378 to request reasonable accommodations. Please note that only requests for accommodations in the application process will be returned.