OPERATIONS & MGMT CONSULTANT MGR - SES - 76004489

Florida; Tallahassee (FL); Sur place; USD 100 000 - 140 000; Plein temps

Résumé du poste

Florida Department of Highway Safety and Motor Vehicles (FLHSMV) seeks an Operations & Management Consultant Manager to lead the statewide CDL and Motor Vehicle program operations. You will supervise staff, enforce CDL compliance, and drive modernization while coordinating with agency leadership and external partners.

The role emphasizes policy implementation, service quality, and staff development, with a focus on ensuring regulatory adherence and program excellence across the state.

Qualifications

• Proven leadership experience overseeing large teams and operations.
• Ability to guide policy, procedures, and compliance with CDL requirements.
• Strong communication and customer service skills.
• Experience coaching and mentoring staff.
• Capability to analyze program performance and reports.
• Knowledge of federal CDL requirements and Florida law.

Responsabilités

• Provide statewide leadership and direction for Florida’s Commercial Driver License and Motor Vehicle program operations while ensuring exceptional service to the public, internal stakeholders, external partners, and vendors.
• Oversee staff and supervisory personnel, strengthening workforce performance through effective coaching, development, and management practices.

Connaissances

Leadership

Communication

Mentoring

Policy knowledge

Data analysis

Regulatory interpretation

Description du poste

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OPERATIONS & MGMT CONSULTANT MGR - SES - 76004489

Date: Oct 16, 2026

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:885720

Agency: Highway Safety and Motor Vehicle

Working Title: OPERATIONS & MGMT CONSULTANT MGR - SES - 76004489

BUREAU OF COMMERCIAL VEHICLES AND DRIVER SERVICES (CVDS) *Open Competitive Advertisement* To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position. Contact Person: Heather Cunningham, [phone], [e-mail]

The Organization

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

Our Benefits include

• Annual and Sick Leave Package
• Nine Paid Holidays
• State Health and Life Insurance
• Educational Benefits
• Contributory Retirement Plan

To learn more about FLHSMV and why it’s a great place to work, visit our website at: flhsmv.gov/careers .

If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV!

Duties and Responsibilities

• You will provide statewide leadership and direction for Florida’s Commercial Driver License and Motor Vehicle program operations while ensuring exceptional service to the public, internal stakeholders, external partners, and vendors. You will oversee staff and supervisory personnel, strengthening workforce performance through effective coaching, development, and management practices.
• Your responsibilities including guiding operational activities, implementing policies and procedures, and ensuring full compliance with federal CDL requirements and Florida state legislation. You will support modernization initiatives, enhance customer-service delivery, and maintain productive relationships with agency leadership, industry partners, and regulatory bodies. You will ensure program quality, accountability, and service excellence.

Knowledge, Skills, and Abilities

• Effective communication skills, both written and verbal, to include the ability to effectively conduct meetings and to present ideas, plans and recommendations verbally and in writing.
• Excellent customer service skills and the ability to establish effective working relationships with others.
• Ability to work independently with minimal supervision and to effectively manage, mentor and monitor staff.
• Effective organization, multi-tasking and time management skills to include the ability to effectively delegate work assignments and ensure deadlines are met.
• Ability to utilize critical thinking, problem-solving techniques and judgment to make sound and effective decisions.
• Knowledge of and ability to interpret and apply laws, rules, administrative code, policies and procedures.
• The ability to prepare reports and analyze data, including program performance information.
• Knowledge of developing and implementing policies and procedures and the ability to analyze processes and implement process improvements.

General Information

• The state of Florida hires only U.S. citizens and lawfully authorized alien workers. All selected applicants are required to provide identification and either proof of U.S. citizenship or proof of authorization to work in the U.S. The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) does not participate in employment sponsorship for work visa status (e.g., H-1B) or for Curricular Practical Training (CPT) or Optional Practical Training (OPT, STEM OPT).
• Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. Fingerprints and associated information/biometrics will be retained in the FBI’s Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI.
• In accordance with Section 110.1128, Florida Statutes, male applicants who were required to register with the Selective Service System must provide proof of registration or documentation verifying exemption status during the hiring process.
• The elements of the selection process may include a skill assessment and/or oral interview.
• FLHSMV employees are paid once a month on the last workday of each month. All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Location:

TALLAHASSEE, FL, US, 32399 TALLAHASSEE, FL, US, 32301 TALLAHASSEE, FL, US, 32302 TALLAHASSEE, FL, US, 32303 TALLAHASSEE, FL, US, 32304 TALLAHASSEE, FL, US, 32305 TALLAHASSEE, FL, US, 32307 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32309 TALLAHASSEE, FL, US, 32310 TALLAHASSEE, FL, US, 32311 TALLAHASSEE, FL, US, 32312 TALLAHASSEE, FL, US, 32316 TALLAHASSEE, FL, US, 32317

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.