HIGHWAY SAFETY SPECIALIST (WT: MV COMPLIANCE EXAMINER) - 76002348

Florida; Pensacola (FL); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Annual and Sick Leave

Nine Paid Holidays

State Health and Life Insurance

Educational Benefits

Contributory Retirement Plan

Job summary

The Florida Department of Highway Safety and Motor Vehicles employs a Highway Safety Specialist to investigate dealer complaints and conduct licensing inspections across the state. The role supports enforcing titles, registrations and vehicle liens, and requires precise data handling and reporting.

Applicants must meet qualification criteria, have strong customer service skills, and be able to travel within Florida. A valid driver’s license is required and CJIS clearance is part of the process.

Qualifications

• Experience in investigative work and applying regulations.
• Ability to collect, review and document data clearly.
• Proven skill in preparing accurate written reports.
• Strong customer service and communication abilities.

Responsibilities

• Investigate consumer complaints against mobile home, RV and motor vehicle dealers/dealerships.
• Prepare administrative cases and conduct record inspections of dealers.
• Assist with licensing processes and inspect initial dealer locations.
• Enforce laws related to titles, registrations and liens; verify VINs.

Skills

Investigative work

Data collection and review

Record keeping and reporting

Customer service

Rule interpretation

Tools

Microsoft Word

Microsoft Excel

Job description

Select how often (in days) to receive an alert:

HIGHWAY SAFETY SPECIALIST (WT: MV COMPLIANCE EXAMINER) - 76002348

Date: Oct 15, 2026

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:885262

Agency: Highway Safety and Motor Vehicle

Working Title: HIGHWAY SAFETY SPECIALIST (WT: MV COMPLIANCE EXAMINER) - 76002348

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.

The Organization

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

Our Benefits include

• Annual and Sick Leave Package
• Nine Paid Holidays
• State Health and Life Insurance
• Educational Benefits
• Contributory Retirement Plan

To learn more about FLHSMV and why it’s a great place to work, visit our website at: flhsmv.gov/careers .

If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV!

Duties and Responsibilities

This is a highly responsible position within the Bureau of Dealer Services. This position investigates consumer complaints filed against mobile home, recreational vehicle and motor vehicle dealers/dealerships and is responsible for preparing administrative cases. Additionally, this position conducts record inspections of franchised and independent motor vehicles, mobile homes, and recreational dealers. Compliance Examiners assist existing and prospective dealers with the licensing process and inspect all initial dealer locations within an assigned territory. The incumbent enforces laws related to titles, registrations, and liens with Florida licensed dealers and verifies vehicle identification numbers.

Knowledge, Skills, and Abilities

• Skill in using Microsoft Word and Excel.
• Skill in providing excellent customer service.
• Ability to work with varying customers in stressful situations.
• Skill in communicating effectively and efficiently, in a tactful and courteous manner.
• Skill in collecting and reviewing data.
• Skill in performing investigative work.
• Ability to understand, interpret, and apply rules, regulations, policies, and procedures.
• Skill in preparing accurate and complete written reports.
• Skill evaluating applications for licensure and permits.
• Skill preparing correspondence.
• Ability to follow money handling procedures; handle cash; add total and provide change currently.
• Skill in recording information and maintaining tracking logs.
• Knowledge of automotive parts and repairs.

Preferred Qualifications

Preference will be given to candidates with the following:

• One year or more of experience providing excellent customer service in a professional/business setting including working with varying customers in stressful situations.
• Experience working in an automotive shop, automotive retail store, or similar role with knowledge of automotive parts and repairs.
• Conducting investigative work and/or performing investigative interviews.
• Understanding, interpreting, and applying rules, regulations, policies, and procedures.
• Composing, drafting, and preparing professional correspondence such as letters, memos, emails and reports using Microsoft Word and/or Excel.
• Evaluating information/applications to determine eligibility for a license or certification.
• Using Florida Real-Time Vehicle Information System (FRVIS user).
• Cash handling and/or collecting payments.
• Recorded information and maintained tracking logs using Microsoft Excel and/or Word.
• Working in a field related to law enforcement, regulatory program, and/or driver licenses/Tax Collector’s office.
• Providing consultative services (reviewing info and providing expert advice.)

Job Related Requirements

• The position you are applying is subject to a Level 2 background check, along with Criminal Justice Information System (CJIS) clearance, to include a fingerprint-based check of the criminal records of the FBI, as a condition of employment pursuant to Chapter 110.1127, 435 and 943, Florida Statutes. Please note that, since this position requires CJIS clearance, the Department will have access to all an applicant’s criminal and juvenile delinquency records, even those that have been sealed or expunged.
• This position requires the incumbent to have and maintain a valid driver’s license in good standing. This means there can be no cancellations, suspensions, or revocations for a minimum of three years prior to employment and for the duration of employment. There can be no more than three chargeable crashes or any violation of Chapter 316, Florida Statutes, during any consecutive three-year period prior to and throughout employment.
• This position works in both controlled indoor environments, as well as outdoors (exposed to weather and inside enclosed vehicles or equipment) and requires standing for extended periods of time, kneeling, crouching, stooping, crawling, bending, climbing and the ability to lift up to 20 pounds.
• Out-of-town travel and occasional overtime may be required (including Saturday and Sunday).
• Incumbents will be required to wear a divisionuniform.

General Information

• The state of Florida hires only U.S. citizens and lawfully authorized alien workers. All selected applicants are required to provide identification and either proof of U.S. citizenship or proof of authorization to work in the U.S. The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) does not participate in employment sponsorship for work visa status (e.g., H-1B) or for Curricular Practical Training (CPT) or Optional Practical Training (OPT, STEM OPT).
• Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. Fingerprints and associated information/biometrics will be retained in the FBI’s Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI.
• In accordance with Section 110.1128, Florida Statutes, male applicants who were required to register with the Selective Service System must provide proof of registration or documentation verifying exemption status during the hiring process.
• The elements of the selection process may include a skill assessment and/or oral interview.
• FLHSMV employees are paid once a month on the last workday of each month. All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

Location

PENSACOLA, FL, US, 32503 PENSACOLA, FL, US, 32501 PENSACOLA, FL, US, 32502 PENSACOLA, FL, US, 32504 PENSACOLA, FL, US, 32505 PENSACOLA, FL, US, 32506 PENSACOLA, FL, US, 32507 PENSACOLA, FL, US, 32508 PENSACOLA, FL, US, 32512 PENSACOLA, FL, US, 32514 PENSACOLA, FL, US, 32526 PENSACOLA, FL, US, 32534 FL, US, 32591

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.