On Duty Supervisor (ODS)

Pafford Medical Services; Eufaula (OK); On-site; USD 52,000 - 72,000; Full time

Job summary

Pafford Medical Services is seeking an On Duty Supervisor for McIntosh County, OK. This hands-on field leadership role oversees day-to-day EMS operations, supports field crews, and responds to high-priority 9-1-1 incidents within the community.

The candidate will lead staffing, deployment, and equipment readiness while ensuring compliance with policies, procedures, and regulatory requirements. Excellent communication and reliability are essential.

Qualifications

• Bachelor or Associate degree in emergency services; progressive experience required
• Proven track record of meeting or exceeding operational goals
• ICS 100, 200, 800 and NIMS 700 certifications; ICS 300/400 preferred
• Excellent verbal and written communication skills; customer service oriented
• Proficiency with MS Office and emergency operations software

Responsibilities

• Lead day-to-day shift operations and support field EMS providers
• Respond to high-priority 9-1-1 responses within the community
• Supervise and manage staff scheduling, deployment, and discipline
• Oversee vehicle fleet, equipment maintenance and readiness
• Coordinate staffing, callouts, vacations and shift swaps
• Prepare investigative briefs for incidents and injuries
• Ensure compliance with policies, procedures and regulations

Skills

Leadership

Emergency response

Verbal communication

Written communication

Under pressure

Independent work

Education

Bachelor's Degree in Emergency Services

Associate Degree in Emergency Services

ICS 100, 200, 800; NIMS 700 (ICS 300/400 preferred)

Tools

Logis

Fleetio

NinthBrain Suites

MS Office

Job description

Job Title: On Duty Supervisor

Work Location: McIntosh County, OK

Division/Department: Operations

Pafford Medical Services is accepting applications from candidates for On Duty Supervisors (ODS) for McIntosh County, OK. Pafford intends to select a proven paramedic leader to perform the duties and responsibilities of this position. On Duty Supervisors (ODS) lead the day to day shift operations, support field EMS providers, respond to high priority 9-1-1 responses within the community. This is a hands on field supervisory position in which the selected individual will also take routine calls on a rotating shift.

Essential Duties And Responsibilities

• Responds to emergency assignments and provides exceptional treatment and care to those in need.


• Operates emergency vehicles in a safe and courteous manner. Responds to emergency assignments with due regard to other motorists and adheres to all local, state and federal rules and regulations.


• Performs supervisory, administrative, and managerial work in direct support of the daily operations of Pafford Medical Services in assigned region.


• Assists operations manager with staffing and deployment matters, including but not limited to, shift swaps, callouts, vacation requests, etc.


• Authors’ investigative briefs for all matters of related to employee injury, vehicle collisions, unusual occurrences and disciplinary matters.


• Coordinates the delivery of exceptional emergency medical service treatment and care.


• Maintains direct oversight and responsibility for the day-to-day operational functions of the emergency service program including but not limited to the maintenance of the vehicle fleet in a, persistent, “mission ready” status, clinical compliance, quality assurance & improvement, staff scheduling, deployment, payroll, logistics and supply ordering.


• Manages daily accountability and reconciliation of issued schedule II and IV medications.


• Performs personnel functions as directed by the Operations Manager.


• Provides direct supervision of on duty crews and responds to requests for assistance as needed.


• Provides on-scene assistance to ground ambulance personnel as needed or when requested.


• Ensures the daily maintenance and cleanliness of all facilities, vehicles and equipment.


• Oversees, guides, and mentors field operations staff in the performance of their duties.


• Supports and promotes Pafford Medical Services’ culture throughout operation.


• Performs investigations of unusual occurrences as necessary and reports findings to the appropriate department.


• Takes an active role in the administration of disciplinary action as need in compliance with defined policies, procedures, and directives.


• Maintains strict compliance with all Pafford Policies & Procedures.


• Maintains strict compliance with all rules and regulations set forth by the state and federal programs.


• May perform related duties or task as assigned.

Education And/or Work Experience Requirements

• Bachelor Degree with five (5) years of progressive work experience in emergency services, or Associates Degree with seven (7) years of work experience in emergency services


• Must be able to demonstrate proven track record of meeting or exceeding operational goals and objectives.


• Must possess and maintain certification for the following:ICS 100, 200, 800, NIMS 700;ICS 300 and 400 preferred.


• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.


• Excellent computer proficiency (MS Office - Word, Excel and Outlook).


• Proficiency with Logis, Fleetio, NinthBrain Suites, and related programs and applications preferred.


• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.


• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

Physical Requirements

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.


• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.


• Must be able to lift and carry up to 50 lbs.


• Work may require sitting, near vision use for reading and computer use, lifting, stooping, bending, stretching, walking, standing, pushing, pulling, reaching, and other physical exertion.


• Must be able to talk, listen and speak clearly on telephone.


• Must possess visual acuity to prepare and analyze

NOTE:

The above statements are intended to describe the general nature and level of work being performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills and physical demands required of personnel so classified.