Operations Manager - USD Cash Operations & Payments Investigations - Vice President

Deutsche Bank AG; Jacksonville (FL); On-site; USD 93,000 - 144,000; Full time

Benefits offered by this job

Hybrid work model

Health & retirement benefits

Paid time off

Volunteer days

Employee resource groups

Educational resources

Job summary

Deutsche Bank AG in Jacksonville, FL is seeking an Operations Manager for USD Cash Operations & Payments Investigations. You will lead day-to-day operations, identify improvement opportunities, and ensure alignment with bank strategy and risk controls.

The role emphasizes collaboration with regulators, vendors, and internal teams, with a hybrid in-office/remote model. Prior payments experience and strong attention to detail are essential.

Qualifications

• Bachelor's degree or equivalent with knowledge of wire payments
• Strong attention to detail and organizational skills
• Experience using AI tools to improve productivity and workflows

Responsibilities

• Identify and prioritize product and service improvement opportunities and plan implementation.
• Develop forward-looking focus for business using internal operations knowledge.
• Support bank strategy by proactively identifying and managing risk areas.
• Maintain relationships with regulators, market vendors and internal divisions.
• Communicate changes to operational requirements and their impact on processes and controls.
• Lead Operations with minimal guidance and ensure day-to-day activities align with objectives.
• Escalate operational, regulatory and other risks as needed.
• Execute all payments projects, driving transformation and continuous improvement.

Skills

Wire/HVP knowledge

ACH knowledge

Checks processing

Attention to detail

Fast-paced environment

AI tools for productivity

Education

Bachelor's degree or equivalent

Tools

SWIFT

Funds Transfer system

Job description

Operations Manager – USD Cash Operations & Payments Investigations

Location: Jacksonville, FL

Overview

USD Cash Operations team is primarily responsible for the provision of payment processing and investigation services to our global Financial Institution (FI) and Corporate Clients. The team also undertakes an element of Funds Release and Static Data activities. USD Cash Operations is primarily supporting the Corporate Bank business. Corporate Bank provides commercial banking products and services for both corporate clients and financial institutions worldwide. Our universal expertise and global network allow us to offer truly integrated and effective solutions.

What We Offer You

• A diverse and inclusive environment that embraces change, innovation, and collaboration
• A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
• Educational resources, matching gift and volunteer programs

What You’ll Do

• Identify and prioritize product and service improvement opportunities and create plans for implementation
• Utilize comprehensive knowledge of the company's internal operations to develop forward-looking focus for business
• Support bank strategy, proactively identifying and managing areas of risk
• Maintain relationships with relevant internal and external stakeholders including regulators, market vendors and internal divisions
• Communicate changes to operational requirements and their impact on relevant processes and controls
• Functions as Operations Lead with minimum guidance and accountable for ensuring day-to-day activities are aligned to the Business objectives, bank’s mission and strategic goals
• Ensures appropriate escalation of operational, regulatory and other risks to the department
• Responsible for the execution of all projects within payments while driving transformation and continuous improvement

Skills You’ll Need

• Degree and/or some knowledge of Wire/ High Value Payment (HVP), Automated Clearing House (ACH), Checks Payment Processing is required
• Have high attention to detail and organization skills
• Can work in fast paced environment with deadlines, able to keep pace with technical innovation and maintain a broad understanding of the Business offering
• Proven ability to leverage AI tools to enhance productivity, optimize workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs

Skills That Will Help You Excel

• Have previous experience across multiple product areas with respectable knowledge of cash management products (i.e. Funds Transfer, SWIFT, ACH, HVP, Check processing, Lockbox, Investment Sweeps)
• Self-driven working style
• Have excellent team worker skills and the ability to work in virtual global teams and a matrix organization

Expectations

It is the Bank’s expectation that employees hired into this role will work in the Jacksonville office in accordance with the Bank’s hybrid working model.

Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.

Salary

The salary range for this position in Jacksonville is $93,000 to $143,500. Actual salaries may be based on a number of factors including, but not limited to, a candidate’s skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.

Benefits

• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
• Educational resources, matching gift and volunteer programs
• A diverse and inclusive environment that embraces change, innovation, and collaboration
• A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
• We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home.

Equal Opportunity

We welcome applications from all people and promote a positive, fair and inclusive work environment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

About Our Employer

For over 150 years, our dedication to being the Global Hausbank for our clients has been driven by our people – in around 60 countries and across more than 150 nationalities. Their deep understanding, insights, expertise, and passion help our clients navigate an increasingly complex world – be it in our Corporate Bank, our Private Bank, our Investment Bank or our Asset Management (DWS) division. Together we can make a great impact for our clients at home and abroad, securing their lasting success and financial security.