Operations Manager - Tribeca

AIRE Ancient Baths; New York (NY); On-site; USD 94,000 - 127,000; Full time

Benefits offered by this job

401K savings plan

Health insurance

PTO 15 days

Sick days 7

Holidays 6

Bonus scheme

Commuter benefits

Complimentary bath experience

Employee bath experience discounts

Employee referral program

Growth opportunities

Job summary

AIRE Ancient Baths is seeking a Site Operations Manager for our flagship New York location. You will work with the Site Director to ensure seamless daily operations, lead multiple departments, and coach managers to deliver exceptional luxury guest experiences.

You will balance operational excellence with people leadership, uphold health, safety and regulatory standards, and drive continuous improvement across all areas.

Qualifications

• Must have proven experience leading department managers and developing leadership teams.
• Strong operational and commercial mindset with ability to interpret KPIs and make data-driven decisions.
• Proven ability to improve service quality while maintaining operational efficiency.
• Experience in fast-paced, guest-facing luxury environments.
• Excellent communication and stakeholder management skills.
• Fluent English required; Spanish is a plus.

Responsibilities

• Lead operations across all departments, ensuring day-to-day seamless performance.
• Coach and develop department managers; build a high-performing leadership team.
• Elevate guest experience by maintaining exceptional luxury service standards.
• Support Site Director and act as second-in-command when needed.
• Monitor KPIs and drive improvements to efficiency, productivity and service delivery.

Skills

Leadership experience

Operational mindset

Data-driven decisions

Guest-facing luxury experience

Communication skills

Stakeholder management

Fluent English

Spanish a plus

Job description

Help shape one of the world's most unique wellness experiences. At AIRE Ancient Baths, we create unforgettable experiences inspired by the traditions of ancient bathing cultures. Every visit is designed to disconnect guests from the outside world and immerse them in an atmosphere of serenity, exceptional service, and timeless architecture.

As we continue growing internationally, we're looking for a Site Operations Manager to play a key leadership role in one of our flagship locations.

This is an opportunity for an operational leader who thrives in luxury hospitality, enjoys developing high-performing teams and wants to make a visible impact on both guest experience and business performance.

The Role

As Site Operations Manager, you will work alongside the Site Director to ensure the daily operation of the business runs seamlessly.

You\'ll provide leadership across multiple departments, coach department managers, elevate operational standards and create the conditions for exceptional guest experiences every day.

You\'ll also act as the Site Director\'s second-in-command, taking ownership of the operation whenever required.

Success in this role means balancing operational excellence with people leadership—ensuring the business performs while helping others perform at their best.

Lead Operations

• Drive the day-to-day operation across all departments.
• Ensure operational consistency, quality standards and compliance with company policies.
• Monitor business performance through operational reports and KPIs.
• Identify opportunities to improve efficiency, productivity and service delivery.
• Oversee inventory management, procurement and supplier coordination.
• Ensure compliance with health & safety, legal and regulatory requirements.

Lead People

• Coach, support and challenge department managers to achieve outstanding results.
• Build accountability through regular performance conversations.
• Foster a culture of ownership, collaboration and continuous improvement.
• Support managers in developing their teams and executing Individual Development Plans.
• Partner closely with HR to identify development opportunities and strengthen engagement.

Elevate Guest Experience

• Ensure every guest receives an exceptional luxury experience.
• Act as the escalation point for complex guest situations.
• Monitor guest feedback and NPS results to identify improvement opportunities.
• Lead service recovery when required.

Support Site Leadership

• Partner closely with the Site Director on strategic and operational priorities.
• Act as Site Director during periods of absence.
• Contribute to building a high-performing leadership team.

Who You Are

At least 3 years of experience as an Operations Manager, Assistant General Manager, Hotel Manager, Director of Operations, or a comparable role overseeing multiple operational departments in a luxury hospitality, wellness or spa environment.

• Proven experience leading department managers and developing leadership teams.
• Strong operational and commercial mindset with the ability to interpret KPIs and make data-driven decisions.
• Proven ability to improve service quality while maintaining operational efficiency.
• Experience in fast-paced, guest-facing luxury environments.
• Excellent communication and stakeholder management skills.
• Fluent English required. Spanish is a plus.

Why You Should Join Us

• Pay: $110,000/year
• Bonus Scheme
• United Healthcare Insurance: medical (major), dental, and vision.
• PTO (15 days).
• Sick days (7).
• Holidays (6).
• Bonus Scheme.
• Growth opportunities.
• 401K savings plan.
• Commuter Benefits Program.
• Complimentary Bath Experience (once a month).
• Employee Bath Experience discounts (including friends/family).
• Employee Perks Program (TicketsAtWork).
• Employee Referral Bonus Program.
• Employee discounts for Blink Fitness Gyms.

About Us

AIRE Ancient Baths are temples dedicated to creating the ultimate relaxation experience, where time does not exist. Inspired by the tradition of baths from ancient Roman, Greek, and Ottoman civilizations, the AIRE Experience always takes place in restored historical buildings in the center of globally acclaimed cities.

At AIRE, we are proud to have an international presence with 10 established centers: Toronto, Upper East Side, Tribeca, Chicago, London, Copenhagen, Barcelona, Sevilla, Almeria, and Vallromanes. We are already looking into the future and moving onward, with our soon-to-be-opened Los Angeles Facility in 2027.

We are even prouder of the caring, inclusive, and familiar work environment we have created for all our employees.