Front Desk Lead

AIRE Ancient Baths Copenhagen; Chicago, Northern (IL, KY); Hybrid; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Sick days

Growth opportunities

401K savings plan

Commuter Benefits Program

Complimentary Bath Experience (monthly

Employee Bath Experience discounts

Employee Perks Program (TicketsAtWork)

Employee Referral Bonus Program

Team spirit and inclusive work culture

Job summary

AIRE Ancient Baths Copenhagen is seeking a Front Desk Lead to guide the reception team and ensure exceptional guest experiences. You will supervise front desk staff, handle cash, payments, and tips, and resolve guest concerns while maintaining the luxury standards of the brand.

The role emphasizes active involvement in frontline operations, daily coordination with bathhouse teams, and coaching Receptionists to uphold service excellence. Weekend and holiday hours are required.

Qualifications

• Degree in Tourism, Hospitality / Business Administration, preferred.
• Minimum 2 years’ experience in a front desk role.
• At least 1–2 years of supervisor experience, preferred.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office.

Responsibilities

• Oversee reception desk opening and closing procedures.
• Lead by example and promote consistent service standards.
• Manage guest check-outs, payments, cash reconciliations, and tip distribution with accuracy.
• Act as first escalation point for guest concerns and special requests.
• Perform active sales and upselling of experiences, retail products, and enhancements.
• Ensure cleanliness, ambience, and brand standards in the reception areas.

Skills

Front desk experience

Supervisor experience

Communication skills

Microsoft Office

Education

Degree in Tourism, Hospitality / Business Administration

Tools

Microsoft Office

Job description

The Role:

Front Desk Lead is a senior member of the reception team who leads by example and supports the consistent delivery of AIRE's service standards. While remaining actively involved in frontline operations, the role provides day-to-day guidance to Receptionists, helps ensure a smooth operation and exceptional guest experience, and does the department's more sensitive tasks like cash handling, tip management, sales and upselling, guest concerns, and special requests.

Key Responsibilities:

Customer Experience

• Oversee reception desk opening and closing procedures.

• Leading by example and promoting the consistent delivery of AIRE’s service standards.

• Managing guest check-outs, payments, cash reconciliations, and tip distribution processes, ensuring accuracy while confirming guest satisfaction and addressing any concerns before departure.

• Acting as the first point of escalation for guest concerns, complaints, and special requests, resolving issues whenever possible and escalating when necessary.

• Performing active sales and upselling of experiences, retail products, and enhancements to maximize guest satisfaction and revenue opportunities.

• Ensuring cleanliness, organization, ambiance, and brand standards are maintained in the hole area: reception, backstage of reception, guest restrooms.

Operations

• Supporting the daily coordination of reception activities, acting as the main operational reference for the team during the shift and the primary point of contact with the Bathhouse team.

• Monitoring reception inventory and reporting replenishment needs.

• Managing L&F articles

• Operating reservation, payment, and operational systems accurately and efficiently while supporting check-in and reception duties when required.

Team Support

• Providing day-to-day guidance and coaching to Receptionists, promoting best practices, accountability, teamwork, and compliance with AIRE standards.

• Acting as the main operational reference for the reception team during the shift in the absence of the Manager or Assistant Manager, while serving as the primary point of contact with the Bathhouse team.

Who You Are:

• Degree in Tourism, Hospitality / Business Administration, preferred.

• Have a minimum of 2 years’ experience in a front desk role, required.

• Have at least 1-2 years of supervisor experience, preferred.

• Possess excellent verbal and written communication skills, required.

• Proficient in Microsoft Office, preferred.

• Maintain company standards of luxury, glamour, warmth, energy, and accommodation.

• Possess a strong customer service mentality with experience catering to high-end clientele.

• Display a friendly, energetic, outgoing, and personable demeanor.

• Have a heightened sense of organization and can followdetailed instructions.

• Can prioritize, organize, and make appropriate judgment calls in a fast-paced environment.

• Have the ability to stand for prolonged periods of time; bend and lift up to 20 pounds.

• Must be flexible with their schedule. *Weekend and holiday hours will be required.

Why You Should Join Us:

• Pay: $21.50/hour plus tips.

• United Healthcare Insurance: medical (major), dental, and vision.

• Sick days (5).

• Growth opportunities.

• 401K savings plan.

• Commuter Benefits Program.

• Complimentary Bath Experience (once a month).

• Employee Bath Experience discounts (including friends/family).

• Employee Perks Program (TicketsAtWork).

• Employee Referral Bonus Program.

• Team spirit is our greatest asset! We are proud to have a welcoming and inclusive work environment where everyone's opinions and backgrounds are heard and respected.

About Us:

AIRE Ancient Baths are temples dedicated to the creation of the ultimate relaxation experience, where time does not exist. Inspired by the tradition of baths from ancient Roman, Greek and Ottoman civilizations, the AIRE Experience always takes place in restored historical buildings in the center of globally acclaimed cities.

At AIRE we are proud to have an international presence with 10 established centers: Toronto, Upper East Side, Tribeca, Chicago, London, Copenhagen, Barcelona, Sevilla, Almeria, and Vallromanes. We are already looking into the future and moving onwards, with our soon-to-be-opened, Los Angeles facility 2026.

We are even prouder of the caring, inclusive, and familiar work environment we have created for all our employees.