Operations Manager - Texas Live!

Live! Hospitality & Entertainment; Arlington (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Live! Hospitality & Entertainment is seeking a Manager for its establishment in Arlington, Texas. The successful candidate will oversee day-to-day operations, ensuring high standards of service and compliance with regulations.

The ideal candidate has experience in restaurant management, a hospitality management degree or equivalent, and excellent communication skills. Responsibilities include managing staff, optimizing profitability, and enhancing guest experiences.

Qualifications

• 1-2 years restaurant management experience in a full service restaurant/nightclub or similar setting.
• Must speak fluent English, other languages preferred.

Responsibilities

• Ensure compliance with standards of service and operating procedures.
• Plan and organize work for multiple food and/or beverage outlets.
• Communicate and enforce policies and procedures among staff.
• Ensure guest satisfaction by addressing complaints and enhancing service.
• Monitor restaurant performance through guest feedback and financial results.

Skills

Communication skills

Mathematical skills

Problem-solving

Organizational skills

Training abilities

Education

High school diploma or equivalent

Hospitality Management Degree or some college preferred

Tools

Alcohol awareness certification

Food service permit

Job description

Texas Live!, a partnership between The Cordish Companies and the Texas Rangers, is a dynamic $250 million world‑class dining, entertainment and hospitality district nestled between the Texas Rangers’ Globe Life Park and the Dallas Cowboys AT&T Stadium in the heart of Arlington, TX. The project is part of a greater $1.25 billion vision for the Arlington stadium district that features a new Rangers ballpark; 200,000 square feet of best‑in‑class restaurants, retail and entertainment venues; a full‑service 300‑room convention hotel; 35,000 square feet of meeting/convention space; and a 5,000‑capacity outdoor event pavilion.

Manager Responsibilities Include, But Are Not Limited To

• Ensure compliance with standards of service and operating procedures.
• Adhere to federal, state and local regulations concerning health safety or other compliance requirements.
• Supervise day‑to‑day activities of one or more food and/or beverage outlets or assigned portion of the operation.
• Plan and organize work.
• Communicate and enforce policies and procedures.
• Recommend and/or initiate salary, disciplinary, or other staffing‑related actions in accordance with company rules and policies.
• Alert management of potentially serious issues.
• Ensure all staff is properly trained and certified and have the tools and equipment needed to effectively carry out their job functions.
• Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Establish and implement appropriate service recovery guidelines in order to ensure total guest satisfaction.
• Assist with creating innovative programs and promotions to market special menu items, increase sales, and increase guest patronage. Assist in the development and implementation of new menus and local food and beverage marketing programs, and participate in and maintain system‑wide food and beverage marketing programs.
• Assist in monitoring performance of the restaurant through analysis of guest feedback and financial results. Initiate corrective action as needed.
• Maintain procedures to (1) ensure the security and proper storage of restaurant inventory, and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize waste and control costs. Participate in taking inventories.
• Achieve budgeted revenues, control expenses and labor costs, and maximize profitability within all areas of the food and beverage outlet(s). Assist in preparation of the annual operating budget which supports the overall objectives of the food and beverage outlet(s).
• Ensure that all restaurant equipment (coffee and soda machines, registers, etc.) are in proper operational condition and cleaned on a regular basis.
• Ensure that all restaurant facilities are cleaned, vacuumed, and properly stocked according to anticipated business volumes.
• May coordinate special events scheduled for the venue.

Manager Qualifications

• High school diploma or equivalent and at least 1‑2 years restaurant management experience in a full service restaurant/nightclub or similar setting.
• Hospitality Management Degree or some college preferred.
• Must speak fluent English, other languages preferred.

The Manager position requires the ability to perform the following:

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the facility, the brand and the Company.
• Reading and writing abilities are utilized often when completing paperwork and management reports, ordering and receiving inventory, and giving and receiving instructions.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• May be required to work nights, weekends, and/or holidays.
• Carrying or lifting items weighing up to 75 pounds.
• Moving about the outlet(s) safely and efficiently.
• Handling food, objects, products and utensils.
• Bending, stooping, and kneeling.