Operations Manager Surgical Services

HCA Healthcare; Nashville (TN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) plan with match

Education assistance

Paid time off

Job summary

HCA Healthcare is seeking an experienced Clinical Operations Manager for Surgical Services to partner with the Director of Surgical Services. You will lead enterprise projects, translate priorities into actionable plans, establish governance, and coordinate cross-functional teams to drive execution across Corporate, Division, and Facility levels.

The role emphasizes AI-enabled workflows, data analytics, and risk management while maintaining human oversight and ensuring regulatory compliance.

Qualifications

• Bachelor's degree in a related field required
• 3+ years of experience managing complex projects in healthcare required
• Master's degree in a related field preferred

Responsibilities

• Lead enterprise projects from initiation to closeout.
• Translate priorities into project plans, milestones, and outcomes.
• Establish governance, reporting, and escalation processes.
• Manage multiple initiatives and re-prioritize as needed.
• Coordinate cross-functional work across clinical, operational, finance, analytics, supply chain, IT, and construction.

Skills

Project management

Cross-functional collaboration

Analytical thinking

Communication

Education

Bachelor's in Business Administration

Bachelor's in Healthcare Administration

Bachelor's in Nursing

Bachelor's in Operations

Master's degree (preferred)

Tools

AI tools

Job description

Do you want to join an organization that invests in you as a Operations Manager Surgical Services? At HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

The Clinical Manager partners with the Director of Surgical Services to execute and sustain strategic and operational initiatives across the organization. The role provides operational planning, analysis, AI-enabled tools, and cross-functional coordination to translate priorities into executable plans, establish accountability, manage risks and dependencies, and drive implementation across Corporate, Division, and Facility teams. Up to 50% travel required.

Major Responsibilities

• Lead enterprise projects from initiation through implementation, stabilization, and closeout.
• Translate strategic priorities into project plans, milestones, deliverables, timelines, and measurable outcomes.
• Establish project governance, accountability, reporting, decision-making, and escalation processes.
• Manage multiple concurrent initiatives and reprioritize work based on evolving business needs.
• Coordinate cross-functional work across clinical, operational, finance, analytics, supply chain, IT, construction, and other stakeholder groups.
• Monitor scope, schedule, resources, risks, issues, dependencies, and outcomes; proactively facilitate resolution or escalation.
• Develop executive-ready updates, dashboards, presentations, briefing materials, and recommendations, using approved AI tools where appropriate to accelerate drafting, synthesis, and development of work products while maintaining appropriate human review.
• Analyze operational and business data using traditional analytics and AI-assisted methods, as appropriate, to identify trends, performance gaps, process variation, risks, and improvement opportunities.
• Support Surgical Services assessments focused on workflow, throughput, capacity, utilization, efficiency, patient experience, and other enterprise priorities.
• Lead process improvement activities, including current-state assessment, future-state design, action planning, implementation, and performance tracking.
• Develop and standardize operational tools, procedures, templates, playbooks, AI-enabled workflows, and resources that enable consistent and efficient execution.
• Coordinate implementation of technology, automation, analytics, and AI-enabled operational solutions, including readiness, governance, validation, communication, stakeholder engagement, adoption, and performance monitoring.
• Evaluate opportunities to integrate AI into Surgical Services workflows and project execution; define use cases, expected outcomes, workflow changes, and measures of effectiveness in partnership with clinical, operational, analytics, and IT stakeholders.
• Use AI responsibly and in accordance with organizational policies, privacy and security requirements, and applicable regulations; validate AI-generated outputs and maintain appropriate human oversight for clinical and operational decisions.
• Partner with Division and Facility leaders to implement corporate Surgical Services initiatives while addressing local operational needs and constraints.
• Coordinate vendor deliverables, timelines, implementation requirements, and alignment with organizational priorities.
• Support business planning and operational analyses through data organization, assumption documentation, stakeholder coordination, and decision tracking.
• Identify and incorporate lessons learned to strengthen execution, operational consistency, and sustainability.
• Maintain effective relationships with Corporate, Division, Facility, physician, and external stakeholders.
• Participate in meetings and committees as required and adhere to the organization’s Code of Conduct, Mission, and Values.

Education & Experience

• Bachelor's degree in Business Administration, Healthcare Administration, Nursing, Operations, or related field - Required
• Master's degree in Business Administration, Healthcare Administration, Nursing, or related field - Preferred
• 3+ years of experience managing complex projects, programs, or operational initiatives in healthcare - Required
• 5+ years of experience in a healthcare setting preferably perioperative services - Preferred

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services

• Wellbeing support, including free counseling and referral services

• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence

• Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling

• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing

• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

HCA Healthcare (Corporate) , based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities , every person has a solid foundation for success. Nashville is also home to our Executive Development Program , where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Operations Manager Surgical Services opening. Qualified candidates will be contacted for interviews.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.