COO Hospital Scheduling Operations

HCA Healthcare; Nashville (TN); On-site; USD 250,000 - 350,000; Full time

Job summary

HCA Healthcare in Nashville, Tennessee, seeks a Chief Operating Officer of Hospital Scheduling Operations to provide strategic direction, operational oversight, and execution leadership for hospital-based scheduling across OR, L&D, and Centralized Nurse Staffing.

You will drive performance through process optimization, technology enablement, and workforce management, partnering with executive leaders to scale services, improve access, and deliver high‑quality patient scheduling experiences.

Qualifications

• Bachelor's degree required; Master’s preferred in healthcare or business.
• 10–15+ years of healthcare operations leadership experience.
• Experience leading multi-site hospital scheduling or shared services.
• Strong strategic planning and stakeholder engagement skills.

Responsibilities

• Define and execute strategy for hospital scheduling operations across OR, L&D, and CSS.
• Drive innovation in scheduling models, automation, and workforce optimization.
• Partner with executive stakeholders on growth and scalability initiatives.
• Lead end-to-end scheduling operations ensuring accuracy and service quality.

Skills

Strategic leadership

Healthcare operations

Scheduling optimization

Executive communication

Education

Bachelor's degree

Master's degree

Job description

Introduction

Executives thrive with us! HCA Healthcare is one of the nation’s leading providers of healthcare services, comprising of over 180 hospitals and about 2,000 sites of care in 21 states and the United Kingdom. We are looking for a COO of Hospital Scheduling Operations for our HCA Healthcare team where excellence creates excellence. This role will be based in Nashville, TN.

Benefits

HCA Healthcare offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.


• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.


• Free counseling services and resources for emotional, physical and financial wellbeing


• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)


• Employee Stock Purchase Plan with 10% off HCA Healthcare stock


• Family support through fertility and family building benefits with Progyny and adoption assistance.


• Referral services for child, elder and pet care, home and auto repair, event planning and more


• Consumer discounts through Abenity and Consumer Discounts


• Retirement readiness, rollover assistance services and preferred banking partnerships


• Education assistance (tuition, student loan, certification support, dependent scholarships)


• Colleague recognition program


• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)


• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

Job Summary and Qualifications

The Chief Operation Officer (COO) of Hospital Scheduling Operations provides strategic direction, operational oversight, and execution leadership for hospital-based scheduling operations across Operating Room (OR), Labor & Delivery (L&D), and Centralized Nurse Staffing (CSS). This role integrates enterprise strategy with operational execution, ensuring alignment with organizational objectives while delivering efficient, high-quality, patient-centered scheduling services.

Leads large-scale, multi-site operations and drives performance through process optimization, technology enablement, and workforce management strategies. Accountable for service delivery across the scheduling continuum, including contact center integration, patient access, and staffing coordination.

Supervisor: CEO, Contact Center Operations

Supervises: Operations leaders and Process Leadership Teams

Duties (included but are not limited to):

Strategic Leadership and Growth

• Define and execute strategy for hospital scheduling operations across OR, L&D, and CSS


• Drive innovation in scheduling models, workforce optimization, and automation


• Expand centralized scheduling capabilities and shared services


• Partner with executive stakeholders on growth and scalability initiatives

Operational Oversight

• Lead end-to-end scheduling operations ensuring accuracy, timeliness, and service quality


• Monitor and achieve key performance indicators including access, utilization, and satisfaction


• Standardize workflows, policies, and controls


• Ensure operational continuity and successful transitions coordination across functions to balance demand, capacity, and resource allocation

Technology and Process Optimization

• Advance scheduling technologies, automation, and digital tools


• Utilize analytics to drive performance and decision-making


• Implement continuous improvement practice

Leadership and Talent Management

• Build and develop high-performing teams


• Establish a culture of accountability and service excellence


• Lead succession planning and leadership development


• Ensure appropriate staffing models and competencies

Customer and Stakeholder Engagement

• Deliver consistent, high-quality patient and physician experiences


• Collaborate with hospital and clinical leadership


• Drive patient experience improvements across scheduling touchpoints

Education:

• Bachelor’s degree required


• Master’s degree preferred

Experience:

• 10–15+ years of healthcare operations leadership experience


• Experience leading large, multi‑site or shared services organizations


• Background in hospital operations, scheduling, or workforce management preferred


• Executive leadership and operational management


• Strong communication and stakeholder engagement


• Financial and analytical acumen


• Experience with process improvement and OR process flow


• Familiarity with access management, capacity planning, or customer/patient experience strategies preferred

HCA Healthcare (Corporate), based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities, every person has a solid foundation for success. Nashville is also home to our Executive Development Program, where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.