Director Global Operations

HCA Healthcare; Nashville (TN); On-site; USD 180,000 - 230,000; Full time

Job summary

HCA Healthcare seeks a Director, Global Operations to stand up enterprise-wide capabilities and transform the organization’s operating strategy. This on-site role partners with Global Delivery leaders to govern the end-to-end delivery of multiple concurrent programs.

You will drive risk management, stakeholder alignment, and benefits realization across IT and business functions while delivering measurable improvements in efficiency and service quality.

Qualifications

• 10+ years of experience in Consulting, Strategy, Transformation, Operations or Program Management.
• Five or more years of experience leading teams or transformation offices.
• Bachelor’s degree required; Master’s preferred.

Responsibilities

• Lead multiple concurrent enterprise-scale transformation programs from strategy to realization.
• Govern new operating model implementations across cross-functional teams.
• Drive end-to-end global process launches with risk triage and stakeholder management.
• Own portfolio of global initiatives including budget management and on-time delivery.
• Collaborate with IT and business stakeholders to meet global capability targets.
• Oversee cutover, hypercare, stabilization, and knowledge transfer.
• Define KPIs and baselines to measure enterprise transformation success.
• Set governance cadence and escalation for enterprise targets.
• Facilitate business impact assessments and business continuity planning.

Skills

Leadership

Stakeholder management

Consulting experience

Cross-functional collaboration

Global experience

Interpersonal skills

Education

Bachelor's degree

Master's degree preferred

Job description

This position is incentive eligible.

Introduction

Do you want to join an organization that invests in you as a Director Global Operations? At HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

HCA Healthcare offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Director Global Operations like you to be a part of our team.

Job Summary and Qualifications

As the Director, Global Operations, you will be responsible for the stand-up of new enterprise-wide capabilities to transform the organization and advance HCA's operating strategy. This role partners with Global Delivery leaders, team members, and cross-functional stakeholders to govern and drive the implementation of new strategic capabilities. This role owns the end-to-end delivery process and multiple concurrent timelines in a portfolio with confidence and efficiency, communicates effectively with all levels of stakeholders across functional areas as the delivery owner, and proactively resolves and/or escalates any program delivery risks and issues.

This role is fully on-site at our Capitol View office in Nashville, TN.

Job Responsibilities:

• Demonstrate success leading multiple concurrent, enterprise-scale transition / transformation programs from strategy through implementation, stabilization, and benefits realization
• Coordinate and oversee the governance of new operating model implementations spanning cross-functional teams and ensure timely completion of all implementation targets.
• Manage the end-to-end of global process launches, including defining and driving the project plan, managing multiple stakeholders, and triaging risks to remediation
• Independently manage your portfolio of global initiatives including process improvement identification, budget management, and on time delivery
• Partner with stakeholders across distinct functions and project workstreams (e.g., IT, business) to resolve operational challenges and achieve global capability targets.
• Own operational cutover, hypercare, and stabilization activities, ensuring clear acceptance criteria, knowledge transfer, support models, and accountability for unresolved issues
• Define and establish key performance indicators (KPIs) and baselines to measure the success of enterprise transformations, including operational efficiency and service quality metrics.
• Define and establish the appropriate global governance cadence, performance thresholds, and escalation protocols in pursuit of enterprise targets
• Facilitate business impact assessments and the development of business continuity plans (BCP) for all global capabilities in partnership with business leaders.

Job Requirements:

• 10+ years of experience in Consulting, Strategy, Transformation, Operations or Program Management
• Five or more years of experience leading teams, matrixed organizations, or transformation offices, including internal employees, external consultants, and third-party partners
• Previous consulting and/or advisory experience highly preferred.
• Experience working across geographic regions preferred.
• Bachelor’s degree required.
• Master’s degree preferred.
• Experience leading complex, large-scale operations, and process improvement initiatives.
• Exceptional teaming skills and proactiveness in a fast-paced, dynamic working environment.
• Excellent interpersonal skills with the ability to build relationships and influence stakeholders at all levels in a hybrid, multicultural environment.

HCA Healthcare (Corporate), based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities, every person has a solid foundation for success. Nashville is also home to our Executive Development Program, where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Director Global Operations opening. Qualified candidates will be contacted for interviews.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.