Operations Manager - Stores

The Michael's Companies; Town of Texas (WI); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as an Operations Manager, where you'll lead a dedicated team to enhance customer experiences and drive sales. In this dynamic role, you'll oversee inventory management, ensure compliance with company standards, and maintain a well-merchandised store. With a focus on training and developing your team, you'll create a positive shopping environment that fosters creativity and customer satisfaction. Enjoy a fulfilling career in a supportive atmosphere that values your contributions and offers robust benefits for both full-time and part-time team members.

Benefits

Health insurance (medical, dental, vision)

Paid time off

Tuition assistance

Generous employee discounts

Qualifications

• Experience in retail management and leading teams to achieve KPIs.
• Strong customer service skills and ability to manage inventory effectively.

Responsibilities

• Lead operational processes to deliver sales and profits while protecting assets.
• Manage visual merchandising standards and execute inventory management processes.

Skills

Retail management leadership

Customer service

Inventory management

Team training and coaching

Visual merchandising

Job description

Operations Manager - Stores

Operations Manager - Stores

Apply locations Mississauga-3105 Argentia Rd time type Full time posted on Posted 2 Days Ago job requisition id R00281963 Store - TOR-MISSISSAUGA/WINSTON CHURCHILL BLVD, ON

Lead the operational processes to deliver sales and profits while protecting our assets. Provide a well merchandised and well in-stock store by leading and supporting inventory management processes. Lead a team of well-trained team members to deliver a customer centric shopping experience. Deliver friendly customer service.

Major Activities

• Assist Store Manager in planning and supporting the scheduling and execution of store workload.
• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results.
• Support and participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget.
• Achieve your KPI’s; manage your team to achieve their role KPI’s.
• Manage the visual merchandising standards in store and execution of feature space and seasonal layouts.
• Manage and execute the inventory management processes in store.
• Manage and execute merchandise operations and Omni channel processes.
• Manage and execute shrink and safety programs.
• Train, observe and coach the team to achieve results; participate in the performance management process of your team; support Talent Development; utilize the leadership competencies for continued self-development.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for others.
• Serve as Manager on Duty (MOD).
• Acknowledge customers, help locate product and provide solutions.
• Cross trained in Custom Framing selling and production.
• Assist with Omni channel processes.

Other duties as assigned

Preferred Type of experience the job requires

• Retail management leadership experience.

Physical Requirements

• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
• If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation.

Work Environment

• Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.

Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com.

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.