Xfinity Retail - Store Manager (Mobile, AL)

Xfinity; United States; Remote; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dynamic leader to enhance customer experiences and drive sales in a high-traffic retail environment. This role involves managing a dedicated team, ensuring operational excellence, and fostering a culture of high performance and accountability. With a focus on customer satisfaction and team development, you'll leverage tools like the Net Promoter System to refine the in-store experience. If you're passionate about leading teams and creating memorable customer interactions, this opportunity is perfect for you.

Qualifications

• 5-7 years of relevant work experience in a customer-focused role.
• Ability to manage and develop a team effectively.

Responsibilities

• Deliver a world-class customer experience and achieve sales goals.
• Manage in-store operations including inventory and cash management.
• Coach and develop team members on product positioning.

Skills

Customer Service

Net Promoter Score (NPS)

Sales

Education

Bachelor's Degree

Job description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for delivering a best-in-class experience for customers and their store team. Manages all phases of the customer environment and team to achieve and exceed financial targets and customer satisfaction scores. Delivers operational and financial controls in a cost-effective manner. Hires, coaches, and evaluates personnel based on performance standards. Develops personal performance plans with employees and provides continuous feedback and quarterly reviews. Develops processes and procedures to drive departmental efficiencies and assists in meeting the departmental budget. Manages a team which may include exempt and non-exempt employees. Provides subject matter guidance to employees as required.

Job Description

Core Responsibilities

1. Deliver a world-class customer and employee experience, achieve sales goals, and ensure an operationally sound business.
2. Create a culture aligned with company expectations by selecting top talent and inspiring them daily through development, coaching, sales and service excellence, training, and accountability.
3. Communicate business initiatives, performance standards, and policies, striving for high performance and compliance. Use tools like the Net Promoter System (NPS) to monitor feedback and improve the in-store experience.
4. Oversee merchandising, branding, resets, and training compliance in-store.
5. Coach and develop team members on product positioning with customers.
6. Manage in-store operations including inventory, cycle counts, cash management, and other processes.
7. Ensure appropriate staffing levels and efficient scheduling.
8. Use available tools to monitor customer feedback, coach staff, and improve the store experience.
9. Analyze operational and financial reports to enhance performance and metrics.
10. Build collaborative relationships with market, region, and division stakeholders.
11. Follow cash handling policies and procedures.
12. Lead the retail experience at a high-traffic location, enhancing store and customer experience.
13. Participate in retail testing and pilot programs related to products, store design, and operational improvements.
14. Manage a team of 8-12 direct reports.
15. Must be able to carry and lift up to 25 pounds, stand, and move about the store constantly.
16. Exercise independent judgment and discretion in significant matters.
17. Maintain regular, punctual attendance; work nights, weekends, variable schedules, and overtime as needed.
18. Perform other duties as assigned.

Employees at all levels are expected to:

• Understand and adhere to our Operating Principles.
• Own the customer experience, prioritize customer needs, and promote our products and services.
• Be enthusiastic learners and advocates of our technology, products, and services.
• Work as a team and be open to new ideas.
• Participate in the Net Promoter System to gather feedback and improve service.
• Drive results and growth.
• Promote inclusion and diversity.
• Act ethically and responsibly for customers, colleagues, investors, and communities.

Disclaimer:

• This description provides a general overview of the role and is not exhaustive of all duties and responsibilities.

Skills

Customer Service, Net Promoter Score (NPS), Sales

We offer benefits designed to support your physical, financial, and emotional well-being. For more details, please visit our benefits summary.

Education

Bachelor's Degree preferred; equivalent coursework and experience may be considered.

Certifications (if applicable)

Relevant Work Experience

5-7 Years

We are proud to be an equal opportunity employer and consider all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other protected status.